Vacancies at CDL Human Resource

We are seeking a dynamic, goal-oriented Sales Agent to join our growing retail team. This role is critical in driving revenue through exceptional customer service, product expertise, and proactive selling. The ideal candidate will be passionate about sales, thrive in a fast-paced retail setting, and play a key role in delivering a world-class shopping experience.

Key Responsibilities:

• Sales & Customer Engagement
• Greet, engage, and build rapport with customers to identify their needs and offer tailored product solutions.
• Drive in-store sales through upselling, cross-selling, and promoting ongoing offers or loyalty programs.
• Achieve and exceed daily, weekly, and monthly sales targets and KPIs.
• Operational Excellence
• Process transactions quickly and accurately using the POS system.
• Maintain optimal stock presentation, replenishing merchandise and reporting stock variances.
• Ensure store cleanliness, visual merchandising standards, and product placement are consistently upheld.
• Customer Service & Experience
• Resolve customer issues with professionalism and empathy, ensuring customer satisfaction and retention.
• Provide detailed product knowledge and recommendations that enhance the customer journey.
• Actively gather customer feedback and report trends to management for business improvement.
• Team & Brand Representation
• Act as a brand ambassador by reflecting company values and appearance at all times.
• Collaborate with teammates to ensure smooth store operations and knowledge sharing.
• Participate in store promotions, marketing activities, and seasonal campaigns.

Requirements

Qualifications:

• Education: Diploma/degree in Sales, Marketing, or Business is an added advantage.
• Experience 2–3 years in retail sales or customer-facing roles, preferably in cosmetic products, fashion, or electronics.
• Tech Skills: Proficient with POS systems and basic inventory software.
• Outstanding communication and interpersonal skills
• Strong persuasion and negotiation abilities
• Customer-centric mindset with attention to detail
• High levels of integrity, energy, and reliability
• Ability to work independently and as part of a team
• Willingness to work flexible shifts, weekends, and public holidays

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Qualifications & Experience

•  Bachelor’s degree or Diploma in Agriculture, Agronomy, Horticulture, or a related field.
• A minimum of 5 years of experience in agriculture, with specific experience in coffee farming preferred.
• Practical experience in agronomy, soil fertility, composting, pruning, pre and post harvest handling of coffee crop cycles, pest/disease management, and processing methods.
• Experience in supervising farm labor and managing agricultural operations.
• Proficiency in record keeping, reporting, and basic computer applications.

Requirements

Key Responsibilities

Farm Operations & Crop Management

• Assist in planning, organizing, and supervising all coffee farm activities including planting, pruning, pest and disease control, harvesting, and post-harvest processing.
• Monitor crop health and ensure best agronomic practices are implemented to maximize yield and quality.
• Support in the maintenance of farm equipment, irrigation systems, and infrastructure.

Staff Supervision & Labor Management

• Supervise and coordinate daily activities of farm workers, ensuring efficiency and productivity.
• Train staff in modern coffee farming techniques, health, and safety standards.
• Maintain labor records including attendance, performance, and task allocation.

Administration & Reporting

• Support in preparing budgets, work plans, and consumption reports for inputs and resources.
• Maintain accurate records of farm activities including pesticide/fertilizer use, production volumes, and harvest data.
• Assist in preparing reports for management on daily, weekly and monthly basis.

Compliance & Sustainability

• Ensure adherence to agricultural and environmental regulations.
• Promote sustainable farming practices, including soil conservation, water management, and integrated pest management.
• Maintain certification standards (e.g., Fairtrade, Rainforest Alliance, Organic) where applicable.

Community & Stakeholder Relations

• Build positive relationships with local communities and suppliers.
• Liaise with buyers, agronomists, and extension officers to ensure best practices and market alignment.

Personal Attributes

• Honesty, Integrity, Confidentiality and Discretion
• Strong leadership and people management skills.
• Detail-oriented, organized, and results-driven.
• Ability to work independently, in a team and under pressure.
• Commitment to sustainability and environmental best practices.
• Good communication and interpersonal skills.
• Current Certificate of Good Conduct