Vacancies at CIC Insurance

About the Role

Reporting to the Assistant Manager Care Management, the role holder will ensure the efficient and effective management of insured members’ medical care by overseeing approvals, coordinating treatment processes, and monitoring benefit utilization in line with the organization’s policy guidelines, while delivering high-quality customer support.

Key Responsibilities:

• Issue medical approvals for insured members seeking both inpatient and outpatient services, in accordance with the applicable policy terms.
• Monitor inpatient admissions, focusing on treatment costs and average length of stay, to ensure cost-effective care.
• Provide pre-authorization guidance for scheduled procedures, including optical and dental services.
• Conduct daily hospital visits to support insured members during hospitalization and ensure quality care delivery.
• Respond promptly and professionally to stakeholder inquiries regarding medical care management cases.
• Receive and respond to medical emergency calls through the 24-hour call center, ensuring compassionate, accurate, and timely assistance to clients and healthcare providers, with a strong emphasis on customer care and service excellence.
• Negotiate discounts with healthcare providers (doctors and hospitals) for specific procedures or high-cost cases as needed and coordinating with clients and medical providers to leverage on SHA/SHIF packages.
• Facilitate medical referrals and emergency evacuations when required, ensuring timely coordination and communication.
• Monitor the utilization of member benefits and share regular updates and insights with internal and external stakeholders.
• Prepare and submit accurate, timely reports as directed by management or policy guidelines.
• Review medical reports and laboratory results to assess clinical risk and provide informed recommendations to support the underwriting team in evaluating acceptance risk.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s Degree/ Diploma in Nursing, clinical medicine or healthcare related field
• Minimum of 3 years of experience

go to method of application »

About the Role

Reporting to the Assistant Manager provider & Forensic Management, the role holder will contract medical service providers, acting as a link between them and CIC, and ensure that providers act within agreed terms.

Key Responsibilities:

• Negotiate fees upon contracting new service providers, on all aspects, i.e. consultation, procedures, inpatient and other costs;
•  Train service providers on changes at CIC in terms of health products, changes in existing processes, new schemes on board, terminated schemes on smart and underwriting rules to enable better service to clients;
• Conduct impromptu audits of the medical service providers, to ensure all our contracted providers adhere to CIC rules and procedures regarding member access to service and policy exclusions;
• Liaise with the Sales, Underwriting care and claims teams to resolve service provider issues identified at inception of schemes;
• Facilitate the Contracting, suspension and termination of providers from the panel based on adherence to working terms and conditions.
• Negotiate for discounts with service providers and ensure the discount is earned as agreed by liaising with medical claims team and finance team.
• Proper documentation of all Service Provider contracts and ensuring that the contracts are up to date.
• Manage the provider Network and empanel new providers to meet clients’ needs in terms of service access.
• Address complaints in relation to service delivery issues, customer complaints and payment matters with the medical service providers.
• Analyze medical service provider utilization and develop appropriate strategic measures to manage and contain escalating medical cost.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Diploma in Nursing
• Minimum of 3 years of experience
• Diploma in Insurance is desirable.

go to method of application »

About the Role

Reporting to the Dealer, the role holder will support in the day-to-day management of dealing desk. The primary focus for this position will be best execution of all investment trades and providing trading administrative support services.

Key Responsibilities:

• Updating the schedule of monthly primary bonds bids upon receiving instructions from the Portfolio Managers
• Liquidity management and updating the weekly bank deposit rates schedule as per negotiations with the banks as well as the daily liquidity sheet.
• Confirmation of bonds and equities pricing sent by other counterparties prior to confirmation of execution
• Preparation of the weekly trading reports for review by the Dealer/Senior Dealer prior to circulation
• Follow up of execution of all investment decisions with already identified counterparties in the market.
• Liaise with the Dealer/Senior Dealer to ensure all key risk indicators are adhering to internal limits and regulatory requirements;
• Gather current market intelligence information and circulate to the investment team to guide decision making
• Participate in weekly investment hurdles, monthly investment committee meetings and any other relevant meetings.
• Seeking guidance from the Dealer/Senior Dealer on negotiation for best investment deals within the set limits (counterparty and price) as guided by the investment policy.
• Assist the Dealer/Senior Dealer in planning cash flow for settlement of executed transactions and manage excess cash.
• Participate in ad hoc assignments as required.
• Relationship management with key stakeholders including administrators, banks, brokers, custodians, and other market participants to ensure efficiency within the dealing desk.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s degree in Finance, Mathematics, or a related field.
• A Chartered Investment & Financial Analyst (CIFA) certified or actively pursuing CIFA qualifications.
• 1–3 years of experience in Investment Banking, dealing, or Asset Management.
• Proficiency in Bloomberg and data visualization tools is a significant advantage.
• Fluency in at least two asset classes (e.g. Equities and fixed income).

go to method of application »

About the Role

Reporting to the Head of Research & Innovation, the role will primarily provide strategic support and analytical insights to drive informed decision-making for the business. The role holder will be responsible for research, investment analysis and provision of relevant information and recommendations on equity and fixed income investments.

Key Responsibilities

• Data Analysis: Collect, analyze, and interpret data to generate insights and recommendations. Utilize tools and techniques to identify trends, patterns, and anomalies.
• Market Research: Conduct market research and competitor analysis to support strategic decision-making. Stay updated on industry trends, market dynamics, and emerging technologies.
• Financial Analysis: Assist in budgeting, forecasting, and financial modeling. Monitor key financial metrics and prepare reports for review.
• Report Generation: Create detailed reports and dashboards that provide meaningful insights into business performance, trends, and opportunities.
• Process Improvement: Identify inefficiencies and bottlenecks in existing processes. Propose and implement solutions to streamline operations and enhance productivity.
• Project Support: Assist in the planning, execution, and tracking of various projects. Collaborate with cross functional teams to ensure project milestones are met.
• Presentation Skills: Prepare and deliver clear, concise, and visually appealing presentations to convey complex information to stakeholders.
• Investment Research: Conduct comprehensive research on various asset classes, industries, and individual companies. Analyze financial statements, market trends, economic indicators, and other relevant data to evaluate potential investment opportunities.
• Financial Modeling: Develop and maintain financial models to assess the potential returns, risks, and valuation of investments. Utilize quantitative techniques and statistical analysis to support investment decisions.
• Investment Reporting: Prepare investment reports and presentations for stakeholders. Communicate investment recommendations and performance analysis

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s Degree in Investment/Finance/Business Related fields
• Progression to CFA Qualification or equivalent
• Minimum of 2 years’ experience in investment analysis