Vacancies at Cleanfax Laundry and Cleaners

KEY RESPONSIBILITIES:

• Timely Deliveries - Deliver customer laundry items to collection points or homes on schedule and within set costs.
• Proper Documentation - Ensure all orders have approved delivery notes/waybills and vehicle work tickets. Safe Handling & Storage - Securely load, unload, and store laundry items in the vehicle and at destinations.
• Order Coordination - Support operations in planning, organizing, and executing customer order movement. Inventory & Accuracy Count and verify linens before delivery to avoid errors.
• Vehicle Care & Safety - Inspect vehicles before use, drive safely, and follow proper equipment/chemical use. Customer Service Excellence - Act professionally, assist clients as needed, and maintain a helpful attitude.
• A Valid driving license
• Between 28-35 years

QUALIFICATIONS

• Certificate of good conduct
• Ability to communicate and use current technology to improve efficiencies
• Defensive driving skills and ability to remain calm in stressful driving situations/routes
• Knowledge of Nairobi Metropolis and it roads & neighbor hoods
• Experience working with delivery or security firms an added advantage.
• Proven experience as a driver/rider preferably in a laundry and dry cleaning firm. qualification is required

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KEY RESPONSIBILITIES:

• Engage a set number of customers per day Cross-selling laundry services
• Processing orders and transactions, whether by phone, email, social media or in-person.
• Running day-to-day branch operations
• Maintaining at least 80% customer retention through telecalls
• Payment reconciliations, and stock maintenance
• Resolving issues and customer complains in liaison with other departments
• Collecting customer feedback and tracking customer service metrics

WE OFFER:

• Competitive salary and performance-based incentives.
• Opportunities for career advancement and professional development
• A dynamic and collaborative work environment

QUALIFICATIONS

• At least a Diploma in Front Operations, Sales & Marketing, Housekeeping
• At least 2 years experience in the service industry preferably in tele sales
• Experience in sales & customer service.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy in order processing.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer skills and familiarity with
• point-of-sale systems.
• Certificate of Good Conduct.