Vacancies at Co-operative Bank of Kenya

Job Purpose

Reporting to the Chief Executive Officer, the Human Resource and Administration Officer is responsible for coordinating and implementing the SACCO’s human resource and administrative functions to ensure the organization attracts, develops, motivates, and retains competent employees while maintaining efficient administrative systems and a productive work environment. The role combines strategic support and operational execution and is responsible for workforce planning, recruitment, performance management, learning and development, employee relations, policy implementation, office administration, records management, and compliance with labour laws and human resource best practices.

Performance Expectations

The successful candidate will be expected to deliver measurable outcomes, including:

• Effective implementation of performance management processes.
• Compliance with labour laws, HR policies, and statutory requirements.
• Accurate and secure management of employee records and HR information.
• Improved employee engagement and workplace relations.
• Effective coordination of training and staff development initiatives.
• Efficient administration of office facilities, services, and support functions.

Key Responsibilities

Human Resource Planning and Policy Support

• Support development and implementation of HR work plans, budgets, and initiatives aligned with the SACCO’s strategic objectives.
• Coordinate implementation and periodic review of HR policies, procedures, manuals, and guidelines.
• Provide HR information and recommendations to support management decision-making.
• Monitor emerging labour trends and recommend appropriate interventions.
• Support workforce planning and organizational development initiatives.

Recruitment, Onboarding and Staff Retention

• Coordinate recruitment, selection, and onboarding processes.
• Prepare recruitment documentation and maintain talent databases.
• Facilitate induction of new employees and monitor probation processes.
• Support implementation of employee retention initiatives.
• Maintain staffing records and establishment data.

Performance Management and Employee Development

• Coordinate implementation of the SACCO’s performance management framework.
• Monitor completion of performance appraisals and performance improvement plans.
• Support supervisors and employees in performance management processes.
• Coordinate training needs assessments and staff development programmes.
• Maintain employee training records and monitor implementation of learning plans.
• Evaluate effectiveness of training interventions and recommend improvements.

Employee Relations and Staff Welfare

• Provide guidance on interpretation and application of HR policies and procedures.
• Promote positive employee relations and a productive work environment.
• Coordinate employee engagement and welfare initiatives.
• Assist in conflict resolution and handling of workplace grievances.
• Support disciplinary processes and ensure compliance with due process requirements.
• Facilitate administration of staff benefits, medical cover, pension, insurance, and welfare programmes.

HR Administration and Records Management

• Maintain accurate and up-to-date employee records and HR databases.
• Prepare employment contracts, confirmation letters, transfers, promotions, and other HR documentation.
• Monitor leave administration and attendance records.
• Ensure confidentiality, security, and proper custody of employee information.
• Generate HR reports and workforce statistics for Management and the Board.

Payroll Coordination and Statutory Compliance

• Coordinate payroll inputs and verify payroll-related information.
• Ensure timely remittance and compliance with statutory deductions and obligations.
• Maintain employee benefit records and statutory documentation.
• Monitor compliance with labour legislation and advise Management on HR-related legal requirements.
• Support audits, inspections, and regulatory reviews affecting the HR function.

Administration and Facilities Management

• Coordinate office administration and support services.
• Ensure effective management of office facilities, equipment, utilities, and supplies.
• Coordinate maintenance of office premises and workplace facilities.
• Monitor service providers and support procurement of administrative supplies and services.
• Ensure a safe, secure, and conducive working environment.

Occupational Safety, Health and Organizational Support

• Support implementation of workplace safety and health programmes.
• Coordinate compliance with Occupational Safety and Health requirements.
• Participate in business continuity and emergency preparedness initiatives.
• Support organization-wide activities, meetings, events, and staff engagement programmes.
• Prepare periodic HR and administration reports for Management.

Minimum Qualifications and Experience

• Bachelor’s degree in HR, Business Administration, or a related field from a recognized institution.
• HNDHR/CHRP K or equivalent.
• Member in good standing of IHRM.
• Minimum of five (5) years’ relevant experience in Human Resource and Administration functions.
• Experience in a SACCO or comparable organization will be an added advantage.
• Demonstrated experience in recruitment, employee relations, performance management, and HR administration.

Key Competencies

• Labour laws and employment regulations.
• Performance management systems.
• HR information systems.
• Payroll coordination.
• Office administration and facilities management.
• Communication and interpersonal skills.
• Ability to work independently and manage competing priorities.

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Job Purpose

Reporting to the Chief Executive Officer, the ICT Officer is responsible for planning, coordinating, implementing, supporting, and continuously improving the SACCO’s technology environment to ensure secure, reliable, and efficient ICT services. The role provides both strategic and operational support by overseeing ICT infrastructure, core banking systems, digital platforms, information security, business continuity arrangements, and user support services. The ICT Officer is expected to ensure that technology effectively supports business operations, enhances member service delivery, safeguards institutional information assets, and contributes to the SACCO’s digital transformation objectives.

Performance Expectations

The successful candidate will be expected to deliver measurable outcomes, including:

• Reliable operation and high availability of core banking and business systems.
• Secure ICT infrastructure and effective protection against cyber threats.
• Timely resolution of ICT incidents and user support requests.
• Successful implementation of approved ICT projects and initiatives.
• Compliance with ICT governance, data protection, and regulatory requirements.
• Effective business continuity and disaster recovery preparedness.
• Improved adoption and utilization of technology across the SACCO.

Key Responsibilities

ICT Planning and Governance

• Develop annual ICT work plans, budgets, and activity schedules aligned with the SACCO’s strategic plan.
• Participate in formulation, review, and implementation of ICT policies, procedures, standards, and controls.
• Provide technical advice to Management on ICT investments, technology risks, and digital opportunities.
• Prepare ICT reports for Management and Board Committees as required.
• Monitor implementation of approved ICT projects and initiatives.

Systems Administration and Infrastructure Management

• Administer and maintain the SACCO’s core banking system, databases, servers, networks, and digital platforms.
• Ensure optimal performance, security, and availability of ICT systems and services.
• Monitor system capacity, utilization, and performance and recommend improvements where necessary.
• Maintain accurate records of ICT assets, software licenses, configurations, and system documentation.
• Coordinate system upgrades, updates, patches, and integrations.

Cybersecurity and Information Security

• Implement and monitor ICT security controls, policies, and procedures.
• Protect organizational systems and data against cyber threats and unauthorized access.
• Monitor security events, vulnerabilities, and incidents and initiate corrective actions.
• Manage antivirus, endpoint protection, access controls, and patch management processes.
• Promote information security awareness among staff and users.

Risk Management, Compliance, and Business Continuity

• Identify, assess, and manage ICT-related risks.
• Maintain ICT risk registers and support enterprise risk management processes.
• Ensure compliance with Data Protection requirements, ICT governance standards, and applicable regulatory guidelines.
• Develop, test, and maintain data backup, disaster recovery, and business continuity arrangements.
• Support ICT audits and coordinate implementation of audit recommendations.

Digital Transformation and Innovation

• Identify opportunities to improve efficiency and member experience through technology.
• Support implementation of digital products, platforms, and service channels.
• Recommend emerging technologies that support business objectives.
• Promote automation and digitization of business processes where feasible.

User Support and Service Delivery

• Provide first-line and second-line technical support to staff and users.
• Diagnose and resolve hardware, software, network, and application issues.
• Install, configure, maintain, and troubleshoot computers, printers, communication equipment, and related peripherals.
• Conduct user training and provide technical guidance on ICT systems and applications.
• Monitor service requests and ensure timely resolution of issues.

Vendor and Resource Management

• Liaise with ICT vendors, service providers, and consultants.
• Support procurement and evaluation of ICT equipment, software, and services.
• Monitor vendor performance and compliance with service agreements.
• Ensure prudent utilization and maintenance of ICT resources and assets.

Reporting and Documentation

• Prepare periodic reports on ICT operations, projects, incidents, risks, and system performance.
• Maintain accurate documentation of systems, configurations, procedures, inventories, and licenses.
• Document ICT incidents and recommend corrective and preventive measures.
• Provide timely information to Management to support decision-making.

Minimum Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field from a recognized institution.
• Professional certifications such as Microsoft, Cisco, CompTIA, ITIL, VMware, Cybersecurity, Cloud Computing, or equivalent will be an added advantage.
• Minimum of five (5) years’ relevant ICT experience, preferably in a SACCO, banking, or microfinance environment.
• Experience supporting core banking systems, enterprise applications, networks, and ICT infrastructure.
• Demonstrated experience in ICT security, systems administration, and user support.

Key Competencies

• Systems administration and infrastructure management.
• Database administration.
• Information security and cybersecurity.
• Cloud and virtualization technologies.
• Technical troubleshooting and support.
• Analytical thinking and problem solving.
• Communication and report writing.

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The Role

The successful jobholder will be expected to:

• Drive revenue growth by marketing Kingdom Securities’ products, originating and executing bond and equity trades, and building a strong sales pipeline through effective client coverage, CRM management, and collaboration with Relationship Managers.
• Source new investment funds, market debt and equity opportunities, execute IPOs and private placements, onboard new clients, develop tailored investment solutions, identify new opportunities, and maintain strategic partnerships across the capital markets ecosystem.
• Deliver a proactive, high-quality client experience by providing market advisory, portfolio management, and timely investment insights.
• Retain and grow client portfolios, manage escalations, support internal capability building, collaborate with the research team, and represent KSL in key industry forums and regulatory engagements.
• Ensure accurate and timely trade execution, contract note issuance, and resolution of post-trade issues.
• Uphold full compliance with KSL and Bank policies, contribute to audit readiness, and support ongoing business initiatives and projects.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• Bachelor’s degree in a quantitative discipline, business, economics, or finance.
• Capital Markets experience is required.
• CISI Level 2 qualification (or commitment to obtain) and ATS certification within six months of joining.
• Demonstrated interest or experience in research analysis and dealing.
• Strong sales and relationship management skills.
• Deep interest in financial markets and capital market operations.
• Solid understanding of economics, bonds, fixed income pricing, and trading.
• Knowledge of equity valuation methodologies and technical/fundamental analysis.
• Ability to interpret financial statements, ratios, and basic financial models.
• Excellent written and verbal communication skills in English.
• Proficiency in MS Word, PowerPoint, and Excel (advanced skills an advantage).