Vacancies at Equity Bank Kenya

Job Purpose: 

As a Governance Risk and Compliance (GRC) Specialist, you’ll be responsible for strengthening our governance and compliance program to ensure adherence with information security regulatory requirements and industry best practices. You will partner across the organization, operations, and technology teams to implement tools and practices to enhance our processes related to third-party risk management, business continuity planning, controls assurance, and external auditor engagement.
 
Job Responsibilities:

• Establish standard repeatable practices to maintain a balanced security and compliance control framework that meets necessary regulatory and contractual requirements
• Ensure that necessary security due diligence of our vendor portfolio is maintained
• Act as the focal point for external auditor activity/assessments; driving accountability and efficiency across teams
• Influence and contribute to the policies, standards, and controls to drive efficient compliance controls
• Facilitates the processes necessary to ensure that we have effective business continuity to overcome physical, operational, or technology disruptions
• Work with internal stakeholders in the remediation of audit findings
• Partner with Human Resources, Legal, Finance teams, and other departments to ensure appropriate operational, technical, data privacy, and SOD controls are implemented and enforced
• Ensure compliance with society, regulatory, and industry standards for security and compliance
• Evaluate and develop Information Security Policies, Standards, Procedures, and Guidelines,
• Information Security Management Programs Development Execution & Compliance Monitoring,
• Perform Gap and/or Compliance Assessments against ISO/IEC 27001, GDPR, PCI-DSS, and other security standards,
• Implement Governance, Risk and Compliance Solutions,
• Deliver Security Awareness Trainings,
• Participate in customer meetings respond to RFI/RFP/RFQs and present solutions to prestigious multinational customers and partners.

Knowledge and Experience

• Bachelor’s Degree in Information Technology, Information Security/Assurance, Engineering, or similar area of study
• Certifications such as Cloud Security, CISSP, or CISA as well as technical certifications in Microsoft and Linux platforms are a plus.
• Minimum 3 years of experience in access management and 3rd Party reviews
• Familiarity working with and/or managing Governance, Risk, and Compliance (GRC) tools
• Experience in Big 4 is preferred with familiarity in the security audit process.
• In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc.
• Expertise with industry standard frameworks (ISO, NIST, PCI).
• Excellent communication and presentation skills, both verbal and in writing and an ability to build a network and to collaborate with various teams.

Key Critical Competencies

• Proficient in preparation of reports, dashboards, and documentation
• Excellent communication and leadership skills
• Understanding of regulations, standards and operating procedures
• Ability to handle high pressure situations with key stakeholders
• Good Analytical skills, Problem solving and Interpersonal skills
• Deep knowledge of Bank’s infrastructure, networks, and systems
• Budgets/ Financial Input
• Contribute to ensuring the budgets are adhered to and cost savings on various initiatives.  

Closing: July 7, 2022

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Job Purpose Statement

Responsible for looking at quality of internal service delivery to ensure excellence is achieved in Customer fulfilment across all Bank products and services. Champion a Customer Centric culture in service delivery.

Key Accountabilities(Duties and Responsibilities

Risk Management:

• Ensuring all reports and activities comply with bank requirements in terms of rules policies and directives that eliminate any audit finding pertaining to established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.
• Minimize exposures to and impact of risks associated with service provision in line with Bank policies, regulatory guidelines, Consumer protection policies and any other consumer guidelines as guided by the country of operations
• Manage budget within agreed thresholds

Reporting

• Develop standardized testing methods to measure quality of internal service delivery as per the defined processes, SLAs and Customer promise; recommend process improvements based on strategic data insights (internal & external)
• Develop a reporting framework to drive proactive improvement of internal processes
• Engage business partners and other stakeholders on solutions to address service gaps and innovation for excellence
• Collaborate with relevant stakeholders/users to drive a Customer centric culture and continuous improvement towards service excellence
• Champion development of proactive Customer Management practices in service delivery
• StrategyRecommend and facilitate implementation of strategies and initiatives to drive Internal Service Excellence
• Customer Satisfaction Generate strategic insights from Service Audits done at all customer touch points to improve on internal service delivery
• Service Excellence Partnership Program (SEPP): Ensure effective management and execution of the SEPP program. Identify and support CX coaching training needs for partner departments.
• Partner with CX Champions to drive Service Excellence.

Ideal Job Specifications

Academic:

• University degree Upper 2nd Class Honors or 3.0 GPA University in Business related discipline

Professional:

• Proficient in use of relevant MS Office applications and statistical packages
• Certification in Quality Assurance and or Quality Assurance experience an added advantage
• Experience in Consumer insights desirable

Desired work experience:

• At least 5 years working experience in a customer experience environment

Technical Competencies

Leadership and team management

• Excellent problem solving and analytical skills
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidance to consistently achieve required compliance standards or benchmarks
• Knowledge of MS Office applications and statistical packages.
• Planning and organizing skills for effective planning and execution of tasks and projects within timeframes and budget.

Behavioural Competencies

• Ability to work independently, self-directed and solutions-oriented and should be able to carry him or herself.
• Should possess the sound organizational and planning skills with a solid an attention to detail.
• Excellent interpersonal skills.
• Excellent written and oral communication skills
• Quality orientation to ensure consistency in adhering and uphold performance standards for SLAs and quality of documentation.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Customer focus to amaze customers at every turn by exceeding their expectations

Closing: July 7, 2022

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Job Purpose Statement

Responsible for ensuring Excellence in Equity product customer experience (Move, Borrow, Save, Invest, Insure) across all customer touch points. Champion a Customer Centric culture and Customer Success driven product practices at all Customer engagement stages.

Key Accountabilities (Duties and Responsibilities)

Risk Management:

• Ensuring all reports and activities comply with bank requirements in terms of rules policies and directives that eliminate any audit finding pertaining to established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.
• Minimize exposures to and impact of risks associated with service provision in line with Bank policies, regulatory guidelines, Consumer protection policies and any other consumer guidelines as guided by the country of operations
• Manage budget within agreed thresholds.

Reporting

• Develop standardized testing methods to measure product experience and recommend improvements based on strategic data & consumer insights
• Develop a reporting framework to drive proactive reduction of customer pain points in product experience
• Engage business partners and other stakeholders on solutions to address Customer pain points and innovation for excellence in products
• Collaborate with relevant stakeholders/users to drive a Customer centric culture and continuous improvement towards Customer success.
• Champion development of proactive Customer Management practices in product delivery to drive Customer loyalty
• StrategyRecommend and facilitate implementation of strategies and initiatives to drive Excellence in product experience
• Customer Satisfaction Generate strategic insights from Voice of the Customer studies done at all customer touch points to improve on product experience
• Ensure product designs & journeys mirror Customer expectations by advocating for the Voice of the Customer throughout the product lifecycle stages

Service Excellence Partnership Program (SEPP):

• Ensure effective management and execution of the SEPP program. Identify and support CX coaching training needs for partner departments

Ideal Job Specifications

Academic:

• University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

• Proficient in use of relevant MS Office applications and statistical packages
• Certification in Quality Assurance and or Quality Assurance experience an added advantage
• Experience in Strategic Consumer insights desirable

Desired work experience:

• At least 5 years working experience in a customer experience or product environment.

Technical Competencies

• Understanding of Equity products
• Leadership and team management
• Excellent problem solving and analytical skills
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidance to consistently achieve required compliance standards or benchmarks
• Knowledge of MS Office applications and statistical packages.
• Planning and organizing skills for effective planning and execution of tasks and projects within timeframes and budget.

Behavioural Competencies

• Ability to work independently, self-directed and solutions-oriented and should be able to carry him or herself.
• Should possess the sound organizational and planning skills with a solid an attention to detail.
• Excellent interpersonal skills.
• Excellent written and oral communication skills
• Quality orientation to ensure consistency in adhering and uphold performance standards for SLAs and quality of documentation.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Customer focus to amaze customers at every turn by exceeding their expectations

Closing: July 7, 2022

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Description

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers - the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.

Key Duties and Responsibilities for the new staff

• Analyze current rewards and recognition programs to ensure they align with the Bank’s business strategy and ensure that rewards programs optimize the ability to attract, motivate and retain top talent.
• Lead the definition and designing of the Bank’s Employee Value Proposition especially in relation to total rewards and recognition elements.
• Work with Business Leaders to build a fit-for-purpose Productivity Measurement and Enhancement framework that is linked to value creation for the Bank’s key Stake-holders,
• Analyze the market relativities and cost-effectiveness of rewards to ensure they optimize our ability to attract top talent using various methods and techniques to make data-based decisions on direct financial, indirect financial and non-financial compensation and benefits elements.
• Deploy effective communication strategies and success metrics relating to rewards and performance management in the Bank; Deliver and execute the Bank’s staff retention strategy.
• Execute the Bank’s rewards policy and enhance it towards a Total Reward Model and Pay for Performance practices in the Bank.
• Oversee the development of high-level strategic management reports including making recommendations for Management and Board consideration.
• Lead the development and management of Human Resources Information Systems to enhance Human Resources reporting/analytics capabilities on rewards and performance management.
• Act as the lead expert to advise and support the Bank and its management to harness, direct and support teams and individuals to engage in delivering the organization’s mission and objectives; designing and leading the necessary initiatives to incubate and promote performance culture within the Bank.
• In liaison with Management of the Bank, analyze performance management needs of the Bank and develop relevant long-term programs and strategies for implementation, including the necessary monitoring for Bank-wide standards and supervision of cycles, activities, milestones and communications.
• Assist Human Resources Business Partners in the monitoring and review of staff performance and provide coaching and advice.

Qualifications

• Bachelor’s University degree of its equivalent and relevant professional qualification in Human Resources Management.
• Eight years of professional exposure in an HR department, with at least 4 years as Head of rewards and performance.
• Demonstrated experience in use of ERP HR Information systems,
• Member of IHRM and/or a similar renowned HR professional body.

Skills/Experience Required

• Proven experience in demonstrating high levels of reliability and professional conduct
• Skills in exercising initiative, sound judgement, discretion, decision making, and organizational skills to achieve assigned goals
• Must be articulate, have strong oral and written communication skills, and a professional demeanor
• Ability to maintain high levels of confidentiality and trust
• Exceptional interpersonal skills. Able to interact and develop relationships with all levels of the organization
• Strong attention to detail, follow up, and organizational skills

Closing: June 30, 2022