Vacancies at Equity Bank Kenya

The Legal Operations Manager supports the Head of Legal Operations in streamlining and managing the operational aspects of the legal department to enhance efficiency and effectiveness and ensure compliance with regulatory, operational, and strategic goals. The role involves overseeing legal processes, managing budgets, implementing operational frameworks, coordinating with internal and external stakeholders, and driving initiatives and implementing technology and systems to optimize the department's performance.

Key Responsibilities

• Legal Operations Management:
• Oversee the day-to-day operational activities of the legal department, ensuring timely and efficient delivery of services.
• Develop and implement processes, policies, and workflows to improve legal team efficiency.
• Monitor the department’s performance against established KPIs and prepare reports for the Head of Legal Operations
• Budget and Cost Management:
• Assist in managing the legal department’s budget, including forecasting, tracking, and controlling expenses.
• Negotiate fees and manage relationships with external counsel and legal service providers to ensure cost efficiency.
• Process Improvement and Technology Integration:
• Identify areas for process improvement within the legal department and implement initiatives to increase efficiency and productivity.
• Facilitate the adoption of legal technology solutions, such as matter management systems, e-discovery tools, document management tools and contract automation platforms.
• Compliance and Risk Management:
• Support compliance with internal policies, regulatory requirements, and industry standards in legal operations.
• Identify and mitigate operational risks within the legal department.
• Contract and Document Management:
• Oversee the management of contracts and legal documentation, ensuring proper filing, accessibility, and compliance.
• Ensure contracts are tracked, monitored, and renewed or terminated in a timely manner.
• External Counsel and Vendor Management:
• Maintain relationships with external legal counsel and service providers.
• Monitor performance of external counsel to ensure timely and quality delivery of services.
• Maintain an updated database of external vendors and their performance metrics.
• Reporting and Analytics:
• Generate reports and provide insights on legal department performance, budgets, and external counsel usage.
• Track key metrics related to legal matters, including case progress, costs, and risk exposures.
• Documentation and Records Management:
• Ensure the effective management, organization, and storage of legal documents, contracts, and case files in accordance with regulatory and internal policies.
• Oversee the implementation and maintenance of secure document management systems.
• Training and Development:
• Facilitate training programs for the legal team on operational processes, technology, and compliance.
• Support capacity building initiatives within the legal department.
• Stakeholder Engagement:
• Act as a point of contact between the legal department and other internal departments for operational matters.
• Provide regular updates to the Head of Legal Operations on key issues and developments.

Qualifications & Experience 

• Education: Bachelor’s degree in law, Business Administration, or a related field. Master’s degree or certification in Project Management, Legal Operations, or Business Process Management is an advantage.
• Professional Qualifications such as admission as an advocate of the High Court of Kenya with a valid practicing certificate, with certifications in legal operations or project management would be beneficial
• Experience: Minimum of 6–8 years of experience in a legal or legal operations role, with at least 2–3 years in a managerial capacity.
• Experience in banking or financial services is highly preferred.

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• The Head of Expansion and Facilities Management is responsible for EQA’s network growth including opening new clinics, renovations, and relocations and managing all facility-related facilities and equipment to ensure a safe, compliant, and efficient environment. This role plays a key part in EQA’s strategic growth, ensuring that the expansion aligns with EQA’s strategic goals, regulatory standards, and optimize operational infrastructure across all clinics.

Key Responsibilities

• Strategic Expansion 
• Develop and implement the EQA’s expansion strategy aligned with the vision, mission and growth objectives.
• Identify and map-out strategic locations for setting up new facilities through market research and network optimization.
• Develop and manage the departmental budget to ensure compliance and increase profitability. 
• Conduct feasibility studies, site evaluations, and cost-benefit analyses for new projects to guide decision making.
• Identify strategic partners such as contractors, government agencies, and other service providers to ensure projects are efficiently executed and maintained.
• Franchise Partnership Management
• Grow the Franchise network within the set framework to achieve short term and long-term expansion goals. 
• Actively engage existing and potential franchisees and provide information on potential opportunities for establishing facilities or expansion.
• Oversee Franchisor/Franchisee contract administration, ensuring compliance with contractual obligations, and managing variations and claims.
• Support the project funding process by ensuring compliance with the bank requirements to ensure projects are completed within the set timelines.
• Coordinate the approval of loan disbursements and drawdowns for franchise led facilities.
• Coordinate the Franchisee onboarding process to ensure they are well trained and aware of their contractual obligations and Franchisor expectations. 
• Lead the end-to-end process for new site construction—including location scouting, lease negotiations, design, and construction oversight.
• Project Management
• Oversee all EQA’s expansion and renovation projects from concept to launch.
• Negotiate contracts and manage vendor relationships effectively.
• Oversee contract administration, ensuring compliance with contractual obligations, and managing variations and claims.
• Develop and maintain positive, collaborative relationships with internal and external stakeholders, including staff, Franchisees, contractors, vendors, and other stakeholders to achieve project goals and objectives.
• Ensure that all the relevant and required departmental vendors have been onboarded in collaboration with Equity Group’s Supply Chain team.
• Monitor expenditures and identify cost-saving opportunities without compromising quality.
• Manage the required approvals from local authorities and regulatory bodies to ensure compliance.
• Ensure projects are delivered on time, within budget, and to specified quality standards.
• Collaborate with the consultants, architects, and contractors to meet functional and aesthetic goals.
• Track milestones, manage risks, coordinate stakeholders, and developing mitigation strategies.
• Facilities Resourcing and Management
• Develop and implement plans for medical equipment acquisition, ensuring alignment with clinical needs and hospital strategic objectives 
• Oversee the management of medical equipment, including maintenance, repair, and replacement.
• Ensure compliance with regulatory requirements and industry standards related to medical equipment management.
• Develop and implement preventive maintenance schedules for all critical facilities infrastructure, equipment, and systems.
• Oversee the maintenance, repair, and upgrade of facilities, equipment, and infrastructure.
• Develop and maintain the Departments risk register.
• Lead the facilities management team to maintain facilities’ infrastructure, including buildings, equipment, utilities, and grounds.
• Ensure uninterrupted support services like electrical systems, water, sanitation, and waste disposal in EQA owned facilities.
• Compliance & Safety
• Develop and implement departmental policies and procedures. 
• Ensure all facilities comply with safety regulations and other regulatory requirements such as waste management, Occupational health and Safety fire safety, accessibility, Nema standards, before opening.
• Coordinate physical security measures including CCTV, access control systems, and emergency response plans.
• Coordinate pre-opening compliance audits and ensure closure of all nonconformities in new and existing facilities.
• Ensure facilities and expansion activities comply with local, national, and healthcare structural regulations. 
• Implement safety protocols and conduct regular audits to minimize hazards and ensure patient and staff safety.
• People and Culture
• Build and lead a high-performing team.
• Set annual key performance indicators for the department and direct reports. 
• Conduct performance reviews for your direct reports. 
• Provide training, mentorship, and performance evaluations to ensure team effectiveness.
• Monitor the department’s performance to ensure objectives and targets are achieved.
• Foster a culture of ethical behavior, transparency, and accountability within EQA network. 

Education And Experience

• Master’s degree in business administration, Accounting, Finance, or in a related field.
• Bachelor’s degree in engineering, Architecture, Business Management, Facilities Management, or related field.
• Minimum 10 years of experience in infrastructure development and facility operations. Experience in a healthcare industry is an added advantage.
• Project Management Certification (PMP) is an advantage.
• Proven track record of managing large-scale construction or expansion projects.
• Experience in real estate acquisition, project execution, and facilities operations in a regulated environment.

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Job Purpose:

• Business Efficiency manager is specifically tasked with improving Turnaround Time (TAT) on loans and other products, plays a critical role in streamlining processes, enhancing operational workflows, and driving performance improvements within the SME banking. This role is focused on reducing delays, optimizing loan processing, and improving the overall efficiency of banking products and services offered to small and medium-sized enterprises (SMEs).

Key Responsibilities       

• Optimize Loan and Product Processing:
• Analyze the current loan and product application processes to identify inefficiencies that impact TAT.
• Work with relevant stakeholders (e.g., SME RMs, risk managers, and compliance teams) to streamline application intake, approval workflows, and documentation processes.
• Propose and implement strategies to reduce delays in the loan disbursement process and other SME banking products.
• Process Mapping and Improvement:
• Conduct thorough process mapping for all SME loan products and services, identifying bottlenecks and areas of improvement.
• Apply process improvement methodologies to enhance the efficiency of workflows.
• Ensure that each step in the loan approval or product fulfillment process is optimized for speed without sacrificing compliance or quality.
• Automation and Technology Integration:
• Collaborate with IT teams, Product house to implement automation tools, workflow management systems, and digital platforms to speed up processing times.
• Promote the adoption of digital tools (e.g., e-signatures, online loan applications, and automated credit scoring systems) to reduce manual interventions and accelerate approval timelines.
• Data Analysis and Performance Tracking:
• Monitor and analyze key performance indicators (KPIs) related to TAT, loan processing times, and product fulfillment cycles.
• Use data-driven insights to identify trends, issues, and opportunities for further process improvements.
• Report progress regularly to senior management on TAT reduction efforts and efficiency improvements.
• Cross-Functional Collaboration:
• Collaborate with various internal departments, including credit risk, compliance, Legal, operations, and customer service, to ensure alignment and smooth execution of improvement initiatives.
• Engage with frontline staff (e.g. SME RMs and Relationship managers business, Business Growth & development managers) to gather feedback on process pain points and identify solutions.
• Foster collaboration between operations and IT teams to ensure that any technological enhancements align with operational needs and goals.
• Policy and Regulatory Compliance:
• Ensure that all process improvements comply with relevant regulatory guidelines and internal bank policies.
• Work with compliance and risk management teams to ensure that speeding up TAT does not compromise the accuracy of credit assessments or the bank’s risk profile.
• Continuously stay up to date on regulatory changes that might impact SME lending products and adapt processes accordingly.
• Customer Experience Improvement:
• Ensure that any improvements made to TAT also result in an enhanced customer experience, aiming to reduce friction for SME clients when applying for loans or using other banking products.
• Develop a customer-centric approach that not only aims for speed but also ensures that SMEs are provided with clear communication, transparency, and high-quality service during the process.
• Address customer complaints and feedback regarding slow processing times, resolving them promptly.
• Risk Management:
• Ensure that efforts to reduce TAT do not compromise the bank’s risk management framework, particularly in the areas of credit risk and compliance.
• Work closely with risk teams to balance the need for speed with the necessity of thorough risk assessments and compliance checks. 

Qualifications, Experience & Key Competencies

• A degree in Business administration, finance, economics, or a related field.
• Experience (typically 5+ years) in banking, loan processing, or operations management, with a focus on efficiency improvements.
• Process Improvement Expertise: Strong experience with process mapping, optimization, and improvement techniques (e.g., Lean, Six Sigma, Agile).
• SME Banking Knowledge: In-depth understanding of SME lending products, loan underwriting, and the unique needs of SME clients.
• Technology Proficiency: Familiarity with automation tools, digital banking platforms, and workflow management systems.
• Project Management: Proven ability to lead cross-functional projects, particularly those aimed at improving operational efficiencies and reducing processing times.
• Data Analysis: Strong analytical skills to track TAT, measure improvements, and make data-driven decisions.
• Customer-Centric: Focus on improving the customer experience by reducing delays and ensuring seamless service delivery.
• Compliance Awareness: Knowledge of banking regulations and compliance requirements, particularly as they apply to lending and SME banking.
• Leadership and Collaboration: Ability to work with and lead multiple departments, influencing change and driving results.