Vacancies at Fairmont Hotels & Resorts

Key Areas of Responibilities

Kitchen Operations

• Assign in detail, specific duties to all employees under your supervision and instruct them in their work, in order to manage the daily kitchen operation, quality control and food hygiene.
• Ensuring creative menu planning, all recipes and product yields are accurately costed, reviewed regularly, as well as MEP is done according to recipes, portion control and waste minimization.
• Ensure that food stock levels within the culinary department areas are of sufficient quantity and quality in relevance to the hotel occupancy and forecasts.
• To work in close conjunction with the Food and Beverage manager and respective and teams, to create a yearly marketing plan for the outlet.
• Check the taste, temperature and visual appeal of food items prepared to ensure that the quality and portion are consistent and as per specifications set out.
• Leading by example on all hygiene requirements (safe personal hygiene and sanitary food-handling practices, labelling and FIFO/FEFO practices)
• Ensure that all safety, health, security and loss control policies and procedures and government legislation are adhered to
• Practice strict control of food portioning and  wastage, ensuring gross food profitability

Guest and Service Delivery

• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles guest problems and complaints and  reports always to senior
• Provides guidance to junior kitchen staff members, including, but not limited, to line cooking, food preparation, and dish plating.

Leading others

• Work closely with leaders to understand all financial budgets and goals and deliverables
• Manage and provide leadership to all subordinate such as Chef De Partie, Commis as well as stewarding and ensure adherence to all company and hotel policies and procedures at all times.
• Project a positive and motivated attitude amongst all colleagues and conduct regular team meetings where active attendance is key.
• Ensure positive and constructive feedback on work performance is given to encourage a positive and eager environment.
• Learn to coach and counsel employees in a timely manner, in accordance with company policies,
• Ensure that weekly work schedules are administered in anticipation of business levels, operating budgets and service standards, furthermore that public holiday and  annual leave planners are very proactive and  regularly reviewed in order to avoid extensive accrual and  all are file correctly as per standards set by hotel and local authorities.
• Follow guidelines provided in colleague handbook.
• Set example to others on personal hygiene and cleanliness on and off duty.
• Perform other reasonable duties as assigned
• Interface the needs/requirements of other departments with the kitchen: chef’s office, engineering, food and beverage, security, finance, talent and culture, stewarding and food safety hygiene.

Qualifications

• College Diploma or Degree  in Culinary Arts preferred
• Minimum of four (4)years relevant experience in similar culinary management position, preferably in similar operations style and luxury property
• Strong working knowledge with computer, MS office, Opera, MC
• Good reading, writing and oral proficiency in English language
• Passionate, energetic and self-motivated individual who can deliver exceptional performance.
• Excellent culinary and organizational skills.
• A team player with communication and interpersonal skills.

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Work and learn in a luxury property

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Job Description

Reporting to the Security Manager or his designate, responsibilities and essential job functions include but are not limited to the following:             

• Consistently offer professional, friendly and engaging service
• Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises.
• A member of the Emergency Response and Health & Safety Teams
• Supervision of Security Guards, whether outsourced or internal
• CCTV surveillance and analysis
• Tracing and liaison with relevant authorities for Hotel Licenses and permit renewals.
• Maintaining a daily vehicle movement log system
• Ensure that any violations to law or Hotel Policy is investigated and reported.
• Respond to and report all Fire Life and Safety emergency situations
• Provide First Aid and C.P.R. as required
• Correct and report any fire hazards or health and safety hazards
• Investigate and provide daily and monthly incident reports of occurrences of accidents, complaints, criminal activity, and crisis situations
• Conduct regular floor patrols, cash counts and crowd control
• Conduct departmental key control audits and maintain key control records
• Maintain computer records of all actions in a Daily Activity Report and provide monthly summaries
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures, and service standards
• Follow all safety policies 
• Other duties as assigned

Qualifications

• Previous experience in a Security role required
• Computer literate in Microsoft Windows applications required
• Certification in CPR First Aid required
• Previous police or armed forces experience an asset
• Relevant College diploma in a related discipline preferred
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):     

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

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Job Description

Duty Manager

As a Duty Manager, you will be responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following:

• Conduct daily briefings and ensure that all pertinent information is well received by team members.
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.
• Review, analyze and suggest improvement of work flow and standards at the Front Desk.
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
• Ensure documentation of all guest related issues using the logbook.
• Supervise shift handover procedures.
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
• Assist Guest Relations in greeting, rooming, and sending off guests.
• Inspect front of house and back of house regularly for cleanliness and orderliness.
• Ensure that front line staff complies with marketing techniques and maximizes sales.
• Check billing instructions, monitor guest credit and act upon any discrepancies.
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
• Ensure driveways are manned at all times and run efficiently.
• Ensure the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway.
• Require to make objective decisions and handle any complaints and emergencies in a level-headed manner.
• Conduct Night Audit Process for hotel.
• Provide department orientation and training of the hotel service standards, procedures and programs.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Motivate and provides a work environment which brings out the best in team members.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features; and ensure team members are constantly updated on these.
• Be fully familiar with the Emergency Procedures, Policies and Standard Operating Procedures established by the Hotel.
• Attend all briefings, meetings and trainings as assigned by management

Qualifications

Your experience and skills include:

• Previous leadership experience required
• Previous PMS experience required
• Computer literate in Microsoft Window applications an asset
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times