Vacancies at Family Bank Ltd

• The job holder will assist the bank to provide complete security and safety for all its visitors, staff, buildings, collections, information, and other assets. Role holder will assist in delivering a holistic and dynamic security environment for the bank through physical security management, investigations and Law Enforcement Agencies liaison.

Key Responsibilities:

• Ensure that security equipments (such as break-in alarms, CCTV monitoring, burglary lock down systems, etc.) are installed and functional and supervise FBL security service providers.
• Continuously assess and review the adequacy of the installed security controls in relation to the emerging crime, security and safety trends.
• Ensure that security and safety standards are maintained in all FBL premises through periodic checkup of all security equipments and installations.
• Oversee and manage relationships with outsourced security firms to guarantee effective service delivery in alignment with FBL standards.
• Maintain detailed and comprehensive records of all security-related incidents, supporting transparency and facilitating future investigations.
• Plan and deliver internal security training and awareness programmes for both FBL and contracted staff.
• Develop, implement and monitor the adherence to physical security procedures across all the FBL sites.
• Manage access control, CCTV and other physical security systems at the Head Office and branches to safeguard employees, visitors, vendors and Bank assets.
• Conduct regular inspections of Bank premises, identifying and resolving security gaps.
• Investigate fraud, theft and other offences, preparing detailed reports with recommendations.
• Coordinate with Police Department or other authorities in investigating issues where the bank or its employees are involved.
• Represent the bank in court cases involving ex-staff, customers and third parties by gathering required evidence and ensuring that the process takes its course.
• Support the Bank’s Occupational Health and Safety initiatives.
• Monitor and the deployment of armed guards across all the branches.
• Maintain and develop relationships with external security companies and local police authorities.
• Any other official duty that may be allocated from time to time.

The Person:

• The ideal candidate must possess the following:

Qualifications/Experience:

• Bachelor’s degree in criminology, Business, IT or other related fields.
• Minimum 3 years’ working experience in the security profession, preferably in banking, law enforcement or the National Police Service.
• ICT Knowledge will be an added advantage.
• Experience in staff or guard supervision.
• Demonstrated effective communication skills at all levels.
• Sensitive to safety and security related social issues, supported by good analytical skill.
• HR Department Doc.
• High standards to integrity with keen sense of responsibility.
• Flexible working hours and business travel in short notice on occasions or as required.

Special requirements.

• Based in Head Office with frequent and impromptu travel.
• Flexibility to work outside normal hours when required.

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Key Responsibilities:

• Drive Debit, Credit, Virtual and Prepaid cards uptake and Usage in branches
• Drive card business strategy to grow revenues from Debits, prepaid, Virtual ,credit cards and ATM channel.
• Manage customer disputes, customer queries resolution, handle emails and calls from branches and Contact Centre.
• Manage instant issuance process through the branch network.
• Receive, verify and manage debit, prepaid and credit cards stock from the card manufacturers.
• Manage debit card stock distribution to the branches and ensure they acknowledge receipt acknowledgement.
• Liaise with DFS Technical & the instant issuance vendor to resolve any instant issuance printer
• issues arising from the branches
• Process card files for Credit cards with the vendor.
• Relationship Management of key Partnerships like Visa, Kenswitch, Mastercard, Interswitch etc.
• Process staff & customer credits card and Ensure Timely Credit card recoveries
• Devise strategies for mass issuance of prepaid cards through existing bank relationships such as Sacco’s, schools, alumni associations
• HR Department Doc. IJA
• Prepare monthly productivity reports for productivity reporting and Branch Updates on Cards Usage and Cards status
• Champion cards partnerships running internally and with select Partners.
• Responsible for identifying and reporting potential and actual Money Laundering Risk, including
• suspicious card transactions in accordance with the laid down AML policies and procedures.
• Compliance with all the policies and procedures of the Bank.
• Ensure that 95% of transactions are migrated to channels.
• Any other duties and responsibilities as allocated by the line manager or the Head of DFS.

The Person:

• The ideal candidate must possess the following:

Qualifications

• A Bachelor’s degree in Business Administration, Finance or related field from a recognized university,
• Professional qualifications will be an added advantage
• Atleast Three (3) years hands-on Banking experience in a busy Front or Back Office Operations. function, IT or Business-related function. Experience of a minimum two (2) years in a Card business/Digital Business-related function, will be an added advantage.
• Thorough knowledge of CBK prudential guidelines & Card Schemes knowledge.
• Ability to clearly communicate strategy, plans and issues across the organization by developing business cases, presentations & stakeholder communications even with senior management.
• Strong analytic, logical reasoning, and problem solving, risk vs. reward skills

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Key Responsibilities

• Partnership Development
• Proactively identify, evaluate, and pursue strategic partnerships with fintech’s, merchants, telcos, regulators, and other ecosystem players.
• Negotiate commercial terms, service level agreements, and joint go-to-market strategies that maximize mutual value.
• Build and sustain long-term, trust-based relationships that enhance Family Bank’s relevance in customer and partner networks.
• Continuously map the ecosystem landscape to spot emerging players, disruptive technologies, and potential collaborators.
• Customer Ecosystem Strategy
• Design and implement innovative models that embed Family Bank products into customers’ daily financial and lifestyle activities.
• Develop customer journey maps to identify integration points where ecosystem partnerships can drive adoption, loyalty, and retention.
• Champion customer-centric design thinking, ensuring solutions address real pain points and deliver seamless experiences.
• Collaborate with marketing and customer experience teams to position ecosystem offerings as differentiators in the market.
• Revenue & Growth
• Develop and execute ecosystem driven revenue models, including transaction fees, cross-selling opportunities, and bundled services.
• Establish clear KPIs for ecosystem initiatives (e.g., adoption rates, transaction volumes, partner contribution).
• Monitor performance metrics, analyze trends, and provide actionable insights to leadership on ecosystem ROI.
• Identify opportunities to scale successful pilots into enterprise-wide revenue streams.
• Innovation & Digital Transformation
• Partner with product managers and IT teams to co-create digital solutions that integrate seamlessly into ecosystem platforms.
• Drive experimentation with emerging technologies (e.g., APIs, open banking, biometrics, AI) to enhance ecosystem offerings.
• Benchmark against global best practices to ensure Family Bank remains competitive in digital financial services.
• Act as a thought leader, presenting ecosystem innovation opportunities to senior leadership and external stakeholders.
• Governance & Compliance
• Ensure all ecosystem partnerships comply with Central Bank of Kenya regulations, AML/KYC requirements, and the Data Protection Act.
• Develop and maintain governance frameworks for partner onboarding, due diligence, and ongoing risk management.
• Manage contracts, pricing structures, and performance obligations to safeguard Family Bank’s interests.
• Establish escalation protocols and monitoring mechanisms to address compliance breaches or operational risks promptly.

Key Competencies and Attributes

• Deep understanding of ecosystem lifecycle management and partnership development.
• Demonstrated experience in building and scaling ecosystems that deliver measurable business outcomes.
• Strong business strategy and market development expertise with advanced analytical and business modelling skills.
• Deep knowledge of digital financial services, open banking, APIs, and customer engagement models.
• Ability to create new business offerings from scratch via partnerships and strategic investments while focusing on market share and revenue growth.
• Strong understanding of the banking and regulatory framework in Kenya.
• Excellent communication, negotiation, and influencing skills across all levels of the Bank and external stakeholders.
• Strong analytical skills with financial and business planning experience, including budgets, financial models, and strategic analysis.
• Knowledge of emerging technologies, digital payments, and market dynamics.
• Leadership and People Management
• Actively partner with affiliate business heads and channel managers to grow ecosystem acceptance points.
• Provide timely and accurate feedback on project status, pipeline progress, and closure timeliness.
• Foster teamwork and cross-functional collaboration to deliver ecosystem initiatives.
• Risk, Process Control and Operational Performance
• Promote ethical and integrity standards within ecosystem partnerships.
• Manage risks associated with partnerships, including AML, KYC, credit, audits, regulatory, and compliance requirements.
• Ensure strong internal control systems are in place to minimize operational losses and franchise risk.
• Monitor adequacy and effectiveness of ecosystem governance frameworks.\

The Person: Qualifications, Experience and Personal Attributes

• Bachelor’s degree in Business, Finance, ICT, Economics, or related field from a recognized university.
• Minimum of 5 years’ experience in banking, fintech, or ecosystem management with proven success in partnership development.
• Inclusive and collaborative, driving teamwork and cross-team alignment.
• Strong discipline in business management, achieving growth targets, and operational excellence.
• Effective communication skills with ability to present complex ideas to diverse audiences.
• Deep understanding of digital transformation drivers, cyber security, platform capabilities, and
• solutions that generate partner growth.