Manager Ecosystems Banking at Family Bank Ltd

Key Responsibilities

• Partnership Development
• Proactively identify, evaluate, and pursue strategic partnerships with fintech’s, merchants, telcos, regulators, and other ecosystem players.
• Negotiate commercial terms, service level agreements, and joint go-to-market strategies that maximize mutual value.
• Build and sustain long-term, trust-based relationships that enhance Family Bank’s relevance in customer and partner networks.
• Continuously map the ecosystem landscape to spot emerging players, disruptive technologies, and potential collaborators.
• Customer Ecosystem Strategy
• Design and implement innovative models that embed Family Bank products into customers’ daily financial and lifestyle activities.
• Develop customer journey maps to identify integration points where ecosystem partnerships can drive adoption, loyalty, and retention.
• Champion customer-centric design thinking, ensuring solutions address real pain points and deliver seamless experiences.
• Collaborate with marketing and customer experience teams to position ecosystem offerings as differentiators in the market.
• Revenue & Growth
• Develop and execute ecosystem driven revenue models, including transaction fees, cross-selling opportunities, and bundled services.
• Establish clear KPIs for ecosystem initiatives (e.g., adoption rates, transaction volumes, partner contribution).
• Monitor performance metrics, analyze trends, and provide actionable insights to leadership on ecosystem ROI.
• Identify opportunities to scale successful pilots into enterprise-wide revenue streams.
• Innovation & Digital Transformation
• Partner with product managers and IT teams to co-create digital solutions that integrate seamlessly into ecosystem platforms.
• Drive experimentation with emerging technologies (e.g., APIs, open banking, biometrics, AI) to enhance ecosystem offerings.
• Benchmark against global best practices to ensure Family Bank remains competitive in digital financial services.
• Act as a thought leader, presenting ecosystem innovation opportunities to senior leadership and external stakeholders.
• Governance & Compliance
• Ensure all ecosystem partnerships comply with Central Bank of Kenya regulations, AML/KYC requirements, and the Data Protection Act.
• Develop and maintain governance frameworks for partner onboarding, due diligence, and ongoing risk management.
• Manage contracts, pricing structures, and performance obligations to safeguard Family Bank’s interests.
• Establish escalation protocols and monitoring mechanisms to address compliance breaches or operational risks promptly.

Key Competencies and Attributes

• Deep understanding of ecosystem lifecycle management and partnership development.
• Demonstrated experience in building and scaling ecosystems that deliver measurable business outcomes.
• Strong business strategy and market development expertise with advanced analytical and business modelling skills.
• Deep knowledge of digital financial services, open banking, APIs, and customer engagement models.
• Ability to create new business offerings from scratch via partnerships and strategic investments while focusing on market share and revenue growth.
• Strong understanding of the banking and regulatory framework in Kenya.
• Excellent communication, negotiation, and influencing skills across all levels of the Bank and external stakeholders.
• Strong analytical skills with financial and business planning experience, including budgets, financial models, and strategic analysis.
• Knowledge of emerging technologies, digital payments, and market dynamics.
• Leadership and People Management
• Actively partner with affiliate business heads and channel managers to grow ecosystem acceptance points.
• Provide timely and accurate feedback on project status, pipeline progress, and closure timeliness.
• Foster teamwork and cross-functional collaboration to deliver ecosystem initiatives.
• Risk, Process Control and Operational Performance
• Promote ethical and integrity standards within ecosystem partnerships.
• Manage risks associated with partnerships, including AML, KYC, credit, audits, regulatory, and compliance requirements.
• Ensure strong internal control systems are in place to minimize operational losses and franchise risk.
• Monitor adequacy and effectiveness of ecosystem governance frameworks.\

The Person: Qualifications, Experience and Personal Attributes

• Bachelor’s degree in Business, Finance, ICT, Economics, or related field from a recognized university.
• Minimum of 5 years’ experience in banking, fintech, or ecosystem management with proven success in partnership development.
• Inclusive and collaborative, driving teamwork and cross-team alignment.
• Strong discipline in business management, achieving growth targets, and operational excellence.
• Effective communication skills with ability to present complex ideas to diverse audiences.
• Deep understanding of digital transformation drivers, cyber security, platform capabilities, and
• solutions that generate partner growth.