Card Centre Officer- Digital Financial Services at Family Bank Ltd

Key Responsibilities:

• Drive Debit, Credit, Virtual and Prepaid cards uptake and Usage in branches
• Drive card business strategy to grow revenues from Debits, prepaid, Virtual ,credit cards and ATM channel.
• Manage customer disputes, customer queries resolution, handle emails and calls from branches and Contact Centre.
• Manage instant issuance process through the branch network.
• Receive, verify and manage debit, prepaid and credit cards stock from the card manufacturers.
• Manage debit card stock distribution to the branches and ensure they acknowledge receipt acknowledgement.
• Liaise with DFS Technical & the instant issuance vendor to resolve any instant issuance printer
• issues arising from the branches
• Process card files for Credit cards with the vendor.
• Relationship Management of key Partnerships like Visa, Kenswitch, Mastercard, Interswitch etc.
• Process staff & customer credits card and Ensure Timely Credit card recoveries
• Devise strategies for mass issuance of prepaid cards through existing bank relationships such as Sacco’s, schools, alumni associations
• HR Department Doc. IJA
• Prepare monthly productivity reports for productivity reporting and Branch Updates on Cards Usage and Cards status
• Champion cards partnerships running internally and with select Partners.
• Responsible for identifying and reporting potential and actual Money Laundering Risk, including
• suspicious card transactions in accordance with the laid down AML policies and procedures.
• Compliance with all the policies and procedures of the Bank.
• Ensure that 95% of transactions are migrated to channels.
• Any other duties and responsibilities as allocated by the line manager or the Head of DFS.

The Person:

• The ideal candidate must possess the following:

Qualifications

• A Bachelor’s degree in Business Administration, Finance or related field from a recognized university,
• Professional qualifications will be an added advantage
• Atleast Three (3) years hands-on Banking experience in a busy Front or Back Office Operations. function, IT or Business-related function. Experience of a minimum two (2) years in a Card business/Digital Business-related function, will be an added advantage.
• Thorough knowledge of CBK prudential guidelines & Card Schemes knowledge.
• Ability to clearly communicate strategy, plans and issues across the organization by developing business cases, presentations & stakeholder communications even with senior management.
• Strong analytic, logical reasoning, and problem solving, risk vs. reward skills