Vacancies at Frank Management Consult Ltd

Roles & Responsibilities:

• Recruit, train, and mentor customer service representatives.
• Set performance goals and track team performance.
• Provide regular feedback and coaching to team members.
• Address employee issues and concerns.
• Handle escalated customer complaints and issues.
• Develop and implement strategies to improve customer satisfaction.
• Analyze customer feedback and identify areas for improvement.
• Monitor customer service metrics and identify trends.
• Identify and implement process improvements to enhance customer service efficiency and effectiveness.
• Develop and maintain customer service procedures and guidelines.
• Ensure adherence to company policies and procedures.
• Communicate effectively with customers, team members, and other departments.
• Collaborate with other departments to address customer issues and improve the overall customer experience.
• Investigate and resolve complex customer issues.
• Develop creative solutions to customer problems.
• Escalate issues to appropriate personnel when necessary.
• Implement strategies to improve customer retention.
• Identify and address customer churn.
• Build strong customer relationships.

Minimum Requirments:

• Diploma in business-related courses or related field
• 4-5 Years working experience in customer service building and supervising a teams.
• Proven customer support experience or experience as a Client Service Representative
• Track record of achieving targets
• Strong phone contact handling and active listening skills
• Familiarity with CRM systems will be added advantage

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Roles & Responsibilities:

• Handling petty cash
• Filing of NSSF, PAYE and SHA.
• Process staff payments and ensure payments are made on time.
• Process agents and riders payments on a weekly basis.
• Process agents requisition on time to ensure timely deliveries.
• Handling invoices, payments, and other financial activities on time.
• Avail offices resources that are needed on time to ensure smooth office operation.
• Timely update of till payments
• Proper financial planning of resources and coming with timely monthly budgets.
• Demonstrating honesty, integrity and professionalism at all times.
• Providing financial information and reports to management on expense minimization
• Offering recommendations to improve financial performance and manage risks.
• Creating financial plans to guide business operations and decision-making.

Mimimum Requirements:

• CPA K
• 3- 5 years experience relevant experience in a busy fast paced environment

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Job Summary:

The Procurement Officer will lead and manage all procurement processes and activities within the company. You will be responsible for ensuring the procurement of raw materials, finished goods, and non-production items at optimal cost and quality, aligned with business objectives. Your expertise will help maintain high standards of procurement practices, supplier relationships, and cost-effective strategies.

Key Responsibilities:

• Strategy Development: Develop and implement procurement strategies and policies, benchmarking best practices in the industry.
• Supplier Management: Lead supply market intelligence efforts, identify opportunities for continuous improvement, and select suppliers that maximize quality, service, and cost efficiency.
• Supplier Relationships: Build and manage strong, transparent relationships with suppliers to enhance performance and ensure cost-effective delivery.
• Performance Monitoring: Monitor and assess supplier performance to optimize cost, quality, and service.
• Customer Satisfaction: Achieve high internal customer satisfaction through effective service delivery.
• Procurement Best Practices: Implement industry-leading procurement procedures to achieve significant cost reductions.
• Compliance & Standards: Ensure all procurement activities comply with relevant legislation and company standards.
• Talent Development: Collaborate with HR to create a talent management process for your team, ensuring continuous growth and development.
• Strategic Leadership: Develop and coordinate short, mid, and long-term procurement goals to support the company’s vision.

Qualifications & Skills:

Academic Qualifications:

• Bachelor of Procurement and Supply Chain Management / Bachelor of Commerce (BCom) with a specialization in Procurement / Bachelor of Business Administration (BBA) with a focus on Procurement or Supply Chain Management or a Bachelor's degree in Logistics, Operations Management, or a related field.
• Postgraduate diploma in supplies management (preferred)
• Thorough understanding of demand and supply markets both local and international
• In-depth knowledge of procurement laws, procedures, and best practices

Experience:

• More than 5 Years proven experience in Procurement (Local and International), ideally within the pharmaceutical sector.
• Strong background in supplier selection, contract negotiation, and cost optimization.
• Experience leading procurement teams and implementing procurement strategies that align with business goals.