Vacancies at Frank Management Consult Ltd

Job Purpose

To ensure high standards of hygiene and sanitation across all companies outlets by managing sanitation vendors, pest control, chemical safety, and Master Sanitation Schedules. The role supports audit readiness, CAPA closure, and ESG reporting by maintaining documentation, conducting inspections, and coordinating vendor performance. It also contributes to a safe customer environment and builds hygiene culture through training and coaching.

Key Responsibilities 

Financial       

• Reduce hygiene-related incidents and associated costs (e.g., contamination, pest control, customer claims).
• Optimize sanitation resource use (chemicals, equipment, labour).
• Oversee sanitation vendors (pest control, detergents, deep cleans) to ensure cost-effective service delivery.       

Customer      

• Ensure clean, safe, and hygienic environments in all customer-facing areas.
• Respond to hygiene-related complaints and implement preventive measures.
• Investigate and close pest/hygiene non-compliances flagged during audits or complaints.
• Provide resolution evidence for ESAP reporting related to hygiene and pest management.        

Internal Processes      

• Publish and monitor Master Sanitation Schedules for all stores.
• Maintain SDS (Safety Data Sheet) library for all chemicals.
• Conduct vendor performance reviews and issue scorecards.
• Conduct 4 hygiene audits per quarter and ensure 90%+ closure of corrective actions.
• Maintain and update sanitation SOPs periodically.
• Coordinate with internal procurement and ensure all hygiene and sanitation vendors are vetted 
• Update the approved list of chemicals periodically
• Provide audit evidence on sanitation, pest management, and chemical handling.
• Feed sanitation CAPA and vendor scorecard data into ESG dashboard.
• Coordinate training plans for hygiene and sanitation vendors on chemical management and support the stores on any gaps related to chemical management.
• conduct surveys across the branches to ascertain the chemical effectiveness and give feedback on the performance
• Coordinate with technical, and ensure their designated storage area for all the chemicals in the store

People 

• Train 90% of staff quarterly on hygiene and sanitation protocols.
• Promote hygiene culture through campaigns and coaching.
• Support store-level hygiene champions.
• Provide MSDS and sanitation vendor scorecard evidence during audits

Deliverables

Financial Perspective

• Achieve a 10% annual reduction in hygiene-related incidents.
• Realize cost savings from improved sanitation practices and vendor efficiency.

Customer Perspective

• Ensure timely pest control interventions within 24 hours of issue identification.
• Resolve 95% of hygiene-related complaints within 48 hours.
• Maintain 90%+ customer satisfaction on hygiene standards.

Internal Processes Perspective

• Achieve 100% completion of scheduled hygiene audits.
• Ensure 90%+ CAPA closure rate from hygiene and pest-related audits.
• Update sanitation SOPs quarterly and maintain compliance logs.
• Submit monthly hygiene updates and vendor scorecards to ESG dashboard.

People Perspective

• Train 90%+ of staff quarterly on hygiene protocols.
• Achieve 85%+ training effectiveness score in post-training assessments.
• Ensure 80%+ staff participation in hygiene initiatives and campaigns

Knowledge, Skills and Experience Required

• Attention to detail and strong organizational skills. 
• Ability to work independently and manage multiple priorities. 
• Proactive and results-oriented mindset. 
• Strong leadership and team management skills. 
• Commitment to continuous improvement and professional development

Additional Requirements

• Minimum of 3 years of experience in Hygiene and Safety Management, preferably in a retail or manufacturing environment.
• Applicants must have been in the business for at least two years, one year in current designation.
• Applicant must demonstrate high Integrity. 
• Must not have active or recent (within 1 year from date of advertisement) disciplinary case. 
• Applicants are required to provide complete and truthful information in the online application form

go to method of application »

Job Description
Key Activities:

•  Manage and expand a pipeline of new leads 
• Lead the prospective/new customer acquisition process from “lead to close” 
• Support immediate post-sales activities as a primary customer contact 
• Prepare and facilitate customer hand-over.

Specific Responsibilities:

Business Development 

• Meet and exceed sales target of new monthly recurring revenue by building sales pipeline of qualified opportunities, articulating value proposition, and delivering winning solutions 
• Manage assigned account base and territory to overachieve net new Monthly Recurring Revenue targets 
• Partner with cross-functional teams on strategy and execution to drive adoption, increase productivity, and reduce/eliminate customer churn. 
• Create and execute a strategic sales plan that expands our customer base and extends the company's global reach Identify potential service delivery, operations, and performance gaps, while driving initiatives for improvement 

Customer Management 

• Meet with clients and prospects to maintain and grow long-lasting relationships. 
• Engage with vendors and partners to create go-to-market strategies with their sales teams 
• Hand-over closed business to the Customer Implementation / Operations team 

People Management 

• Lead and grow a team of top talent and deliver productivity that consistently exceeds standards and objectives. 
• Recruit, develop, motivate, and retain top talent, while providing career development and performance management. 
• Build a strong cross-functional operating cadence with team to discuss pipeline, forecasting, deal review, execution, and revenue 1 realization. 
• Identify knowledge gaps within the team and develop plans for resolving them 

Proper Information Maintenance 

• Maintain up to date and accurate information on all customer and sales activity in ZohoCRM. 
• Manage opportunities in compliance with Sales processes and policies and Sales standards of performance. 

Learning and Development 

• Keep abreast of industry news, market trends, and the competitive landscape 

Business Support 

• Support ongoing corporate strategy and initiatives while promoting the company’s core values 

Additional Responsibilities 

• Perform any additional duties assigned by your Line Manager 
• Assist in any other activities that may be required to help your colleagues, from time-to-time

Role specific skills and competencies:

• Sales skills: Develop new business, identify and sell to customer needs, translate product features to benefits, have good listening skills, be sensitive to customers, deliver effective presentations, negotiate well, uses your closing skills appropriately and develop sales skills 
• Interpersonal skills: have good listening skills, build strong relationships, be flexible/open-minded, negotiate effectively, solicit performance feedback and handle constructive criticism 
• Results focus: Target and achieve results, set challenging goals, prioritize tasks, overcome obstacles and accept accountability 
• Negotiation skills: Conduct positive negotiation, ability to compromise, handle conflict, seek common ground, articulate own and others’ goals, stay focused on positive outcome

Experience, Knowledge, & Qualification Requirements:

To qualify for this role, you should have the following: 

• Bachelor’s degree or equivalent with 8+ years of related working experience, preferably in the data centre, telecommunications, IT, or technology fields. 
• Excellent communication skills including the ability to articulate, document and present concepts, and action plans, to various levels, both internally and externally. 
• Strong organizational and time management skills with attention to detail.
• Analytical problem-solving skills to present straight forward solutions. 
• Self-motivated, independent, resourceful, and adaptable. 
• Proficiency in Excel, PowerPoint, and other analytical tools. 
• Willingness and ability to travel as required