Vacancies at Gap Recruitment Services Limited

Job Purpose:

The People & Culture Manager will lead the transformation of the organizations workplace culture and talent strategy by embedding the company's core values. This strategic role blends operational excellence with visionary leadership across culture transformation, performance management, learning and development, employee engagement, and workforce planning.

Key Responsibilities

Culture Transformation & Employee Experience:

• Embed the organizations values into recruitment, onboarding, development, and performance processes.
• Design and execute initiatives that drive employee engagement, retention, and productivity.
• Build a high-performance culture through leadership alignment, internal communication, and structured learning.
• Champion Diversity, Equity, Inclusion, and Belonging (DEIB) practices.

Talent Strategy & Workforce Planning:

• Collaborate with leadership to align talent acquisition with growth goals.
• Lead the full recruitment cycle and ensure seamless onboarding.
• Drive job design, workforce optimization, and succession planning.
• Develop a future-proof leadership pipeline to support growth.

Performance Management & Learning Development:

• Implement a data-driven performance framework aligned with business KPIs.
• Design and deliver learning programs that align with business needs.
• Lead leadership development initiatives to build commercial awareness.
• Use HR analytics to assess learning outcomes, performance, and engagement.

People Operations, Compliance & HR Technology:

• Oversee HR operations including compliance, payroll, onboarding, and benefits.
• Collaborate on HR technology improvements and automation initiatives.
• Ensure compliance with labor laws and update HR policies accordingly.
• Drive efficiency and scalability in HR processes.

Employee Relations & Engagement:

• Serve as a trusted advisor to leadership and staff on HR matters.
• Promote employee well-being, psychological safety, and motivation.
• Conduct engagement surveys and implement follow-up action plans.
• Support the development of career pathways and growth plans.

Strategic HR Management & Reporting:

• Deliver strategic HR reports and insights to leadership.
• Track and report on HR metrics including turnover, engagement, and productivity.
• Contribute to organizational design, headcount planning, and HR budgeting.
• Ensure HR practices align with governance and compliance standards.

Qualifications & Experience:

• Bachelors degree in Human Resources, Organizational Development, or related field.
• Minimum 4 years of HR leadership experience, preferably in fast-paced, high-performance environments.
• Proven track record in culture transformation, talent strategy, performance management, and DEIB initiatives.
• Strong understanding of Kenyan labor laws and compliance.
• Experience with HR analytics, HRIS, and process automation.
• Strong stakeholder management, conflict resolution, and change management skills.
• Excellent strategic thinking, problem-solving, and communication abilities.

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Job Purpose

Our client, a high-profile diplomatic residence in Muthaiga, Nairobi, is seeking a dedicated, discreet, and detail-oriented Head Housekeeper to oversee all aspects of the household operations. The ideal candidate will ensure the smooth and efficient running of the residence by managing the domestic staff, supervising housekeeping and maintenance activities, coordinating events, and upholding high standards of hygiene and hospitality in line with the Ambassadors expectations. This role requires professionalism, strong organizational skills, respect for privacy, and proven experience in high-level residential service.

Key Responsibilities

Household & Guest Management:

• Oversee daily household operations, ensuring all activities run efficiently and in alignment with the Ambassadors schedule.
• Greet and receive guests, providing formal table service and high-level personal hospitality.
• Plan, coordinate, and support during formal events, receptions, and dinners.
• Collaborate closely with the chef and housekeeping staff to ensure seamless execution of all household services.
• Maintain professionalism, confidentiality, and discretion at all times.

Housekeeping & Hygiene Oversight:

• Supervise and participate in thorough cleaning, dusting, vacuuming, polishing, and laundry.
• Ensure high hygiene standards in all areas, especially bathrooms, kitchen, and guest rooms.
• Organize and maintain proper placement and storage of household items and valuables.
• Handle delicate items, furnishings, and fabrics with care, following appropriate cleaning protocols.
• Change and launder bed linens and towels regularly and maintain a sanitary and welcoming environment.

Inventory & Supplies Management:

• Manage household inventories and ensure timely procurement of cleaning supplies, toiletries, and kitchen essentials.
• Conduct regular stocktakes and maintain up-to-date records of supplies and equipment.
• Coordinate with vendors and suppliers for replenishment, while ensuring quality and value.

Staff Supervision & Coordination:

• Lead and supervise the work of housekeepers, chefs, and other domestic staff.
• Develop and maintain household schedules and task checklists.
• Ensure smooth collaboration among all staff and foster a respectful, team-oriented working environment.
• Provide training, guidance, and performance feedback as needed.

Maintenance & Security Coordination:

• Conduct regular inspections to ensure household systems (ACs, plumbing, lighting, etc.) are functioning well.
• Coordinate with contractors and vendors for timely repairs and scheduled maintenance.
• Liaise with residence security personnel and ensure household safety protocols are upheld.
• Oversee cleanliness and upkeep of external areas including servant quarters.

Kitchen Support & Meal Service:

• Support the chef during food preparation when needed and ensure kitchen cleanliness and hygiene.
• Coordinate mealtime schedules with the employer and guests.
• Set up formal tables and serve meals and drinks with proper etiquette.

Required Qualifications & Experience:

• Minimum 5 years of experience in a similar role, preferably in a diplomatic, ambassadorial, or high-profile private residence.
• Diploma in Hospitality, Housekeeping, or related field preferred.
• Proven experience managing domestic staff and vendors.
• Sound knowledge of formal table service, etiquette, and protocol.
• Strong understanding of hygiene standards and cleaning techniques.
• Fluency in English (spoken and written).
• Basic computer literacy (Microsoft Office, inventory tracking).
• Valid drivers license is an added advantage.

Key Competencies:

• Excellent organization, time management, and multitasking abilities.
• Attention to detail and strong problem-solving skills.
• Trustworthy, discreet, and respectful of employers privacy.
• High level of personal hygiene, integrity, and professionalism.
• Ability to plan and work independently, with flexibility to accommodate changing schedules.
• Strong interpersonal and communication skills, with the ability to work harmoniously with a multicultural team.
• Physical fitness and willingness to perform hands-on housekeeping duties when needed.

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Job Purpose:

The Personal Chef will be responsible for preparing daily meals and catering for high-profile events held at the residence. The role demands someone with formal culinary training, strong knowledge of food safety standards, creativity in menu planning, and the ability to tailor meals to the Ambassadors dietary needs and preferences. In addition to cooking, the chef will handle inventory, purchasing, cleanliness, and administrative duties related to the kitchen.

Key Responsibilities

Culinary Preparation & Meal Service:

• Plan, prepare, and serve high-quality meals, particularly continental cuisine.
• Design weekly menus based on the Ambassadors dietary requirements, nutritional goals, and preferences.
• Accommodate special requests and prepare meals for private dinners, professional events, and receptions.
• Plan and prepare pastries and a variety of dishes for guests and official functions.

Kitchen Operations & Hygiene:

• Maintain a clean, organized, and hygienic kitchen at all times.
• Ensure proper storage, freshness, and safety of all food and ingredients.
• Organize kitchen equipment and food items for optimal use and presentation.
• Uphold high standards of food safety, cleanliness, and kitchen organization.

Inventory Management & Procurement:

• Manage stock of kitchen supplies, food, and beverages.
• Conduct regular stock-taking and maintain accurate inventory records.
• Shop for fresh ingredients, track expenses, and ensure value for purchases.
• Maintain accurate financial records related to kitchen expenses and purchasing.

Collaboration & Event Support:

• Work closely with the Head Housekeeper and Housekeeper to ensure smooth household operations.
• Coordinate with embassy staff for event planning and meal service requirements.
• Offer kitchen support during official receptions, events, and high-profile visits.
• Ensure timely preparation of meals in line with household schedules and event timelines.

Qualifications & Experience:

• Formal culinary training and certification from a recognized institution.
• Minimum of 5 years experience as a personal or private chef, preferably in a diplomatic or high-profile household.
• Proficiency in a wide range of cuisines, particularly continental cuisine.
• Experience in pastry preparation is highly desirable.
• Sound knowledge of food safety, hygiene practices, and kitchen management.
• Ability to plan and organize kitchen operations independently.

Key Skills & Competencies

• Excellent cooking skills with attention to quality and detail.
• Good time management and multitasking abilities.
• Strong communication and interpersonal skills.
• High level of integrity, discretion, and respect for privacy.
• Team player with ability to collaborate with household and embassy staff.
• Flexible and adaptable to changing schedules and preferences.
• Proficiency in basic Microsoft Office tools for record keeping and budgeting.
• Creativity in menu design and passion for culinary excellence.

Work Environment:

• Close collaboration with the Head Housekeeper, Housekeeper and Embassy Staff is essential.
• May require flexible hours, including weekends and public holidays, based on the Ambassadors schedule.