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Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent.
Job Purpose:
The People & Culture Manager will lead the transformation of the organizations workplace culture and talent strategy by embedding the company's core values. This strategic role blends operational excellence with visionary leadership across culture transformation, performance management, learning and development, employee engagement, and workforce planning.
Key Responsibilities
Culture Transformation & Employee Experience:
- Embed the organizations values into recruitment, onboarding, development, and performance processes.
- Design and execute initiatives that drive employee engagement, retention, and productivity.
- Build a high-performance culture through leadership alignment, internal communication, and structured learning.
- Champion Diversity, Equity, Inclusion, and Belonging (DEIB) practices.
Talent Strategy & Workforce Planning:
- Collaborate with leadership to align talent acquisition with growth goals.
- Lead the full recruitment cycle and ensure seamless onboarding.
- Drive job design, workforce optimization, and succession planning.
- Develop a future-proof leadership pipeline to support growth.
Performance Management & Learning Development:
- Implement a data-driven performance framework aligned with business KPIs.
- Design and deliver learning programs that align with business needs.
- Lead leadership development initiatives to build commercial awareness.
- Use HR analytics to assess learning outcomes, performance, and engagement.
People Operations, Compliance & HR Technology:
- Oversee HR operations including compliance, payroll, onboarding, and benefits.
- Collaborate on HR technology improvements and automation initiatives.
- Ensure compliance with labor laws and update HR policies accordingly.
- Drive efficiency and scalability in HR processes.
Employee Relations & Engagement:
- Serve as a trusted advisor to leadership and staff on HR matters.
- Promote employee well-being, psychological safety, and motivation.
- Conduct engagement surveys and implement follow-up action plans.
- Support the development of career pathways and growth plans.
Strategic HR Management & Reporting:
- Deliver strategic HR reports and insights to leadership.
- Track and report on HR metrics including turnover, engagement, and productivity.
- Contribute to organizational design, headcount planning, and HR budgeting.
- Ensure HR practices align with governance and compliance standards.
Qualifications & Experience:
- Bachelors degree in Human Resources, Organizational Development, or related field.
- Minimum 4 years of HR leadership experience, preferably in fast-paced, high-performance environments.
- Proven track record in culture transformation, talent strategy, performance management, and DEIB initiatives.
- Strong understanding of Kenyan labor laws and compliance.
- Experience with HR analytics, HRIS, and process automation.
- Strong stakeholder management, conflict resolution, and change management skills.
- Excellent strategic thinking, problem-solving, and communication abilities.
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