Vacancies at Gap Recruitment Services Limited

Job Purpose: 

Our client seeks to recruit an access control technician to their dynamic team. The individual shall be responsible for the installation and after sales support, maintenance and service of access control system, while providing exceptional client experience to our clients.

Roles & Responsibilities.

• Carry out end to end installation, testing and commissioning of the access control system and maintenance at various client locations.
• Enroll user on the system and provide training to managers on report generation and level 1 troubleshooting
• Create trust relationships with clients
• Lead, develop and motivate a team of service technicians
• Continuously update, maintain and manage accurate data on projects and preventive maintenance
• Ensure all upgrade requirements are reported to clients and to the supervisor in writing through job cards
• To analyze support reports or jobs for status of calls, part replacements, raise quotations for part replacements and follow up for client approvals
• Prepare daily, weekly and monthly reports for all support calls and maintenance
• Own and manage all After Sales Service KPIs (cost, first time fix, call turnaround time, productivity output and efficiency ratio per employee) to achieve maximum efficiency
• Responsible for attending to clients support meetings
• Coach and support the team to comply with best practices and company standards
• To handle complaints from clients professionally and escalate when necessary
• To ensure clients are properly trained on systems installed
• To work with the technical department as appropriate to ensure proper stocking of high use parts.
• To carry out any other tasks as may be directed by the Management

Required Skills & Qualifications

• Diploma or Degree from any recognized institution in a relevant field with a proven experience as ELV technician
• A minimum of three years experience of working as an ELV technician.
• Working knowledge of multiple security functions and security-driven technology solutions is an added advantage
• Prior experience of working with Suprema access control shall be an added advantage
• Excellent analytical skills and detail oriented
• Effective planning and efficient execution
• Working knowledge of general maintenance processes and methods.
• Enthusiastic and committed with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels.
• Excellent communication skills both written and spoken.
• Self-driven and able to work under minimal or no supervision
• Proficient in managing and leading teams
• Computer expertise especially in MS Word, MS Excel and PowerPoint

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Job Purpose: 

Reporting to the Technical Team Head, the overall purpose of this role is to undertake the installation, testing and commissioning of electronic security and safety systems such as Fire Alarm, Boom Barriers, Turnstiles, Access control, CCTV, BMS, Baggage Scanners and other ELV systems offered by the company systems

Roles & Responsibilities.

• Plan and execute the installation, testing and commissioning of various ELV systems which include but not limited to CCTV, Access Control, Intrusion Alarm, Electric fence, Fire Alarm
• Support the design team in designing and generating the right Bill of Quantity (BOQ) for the projects.
• Ensure the installation, testing and commissioning of the ELV systems is carried out as per the best practice.
• Schedule and manage the technical team at multiple sites.
• Attend site meetings and provide up to date updates to management team on regular basis.
• Attend trainings conducted by the manufacturers of the systems and retrain the internal team.
• Building and maintaining relationships with the new and existing clients
• Presenting the organizations system in a structured professional way to potential clients.
• Attend site meetings and oversee the project execution.
• Carry out site visits and demos with potential clients.

Required Skills & Qualifications

• BSc degree in Electronics & Communications Engineering or Electrical Engineering or Electronics Engineering
• Must have minimum 3 years experience of working as a senior ELV engineer.
• Demonstrates in-depth knowledge of various ELV systems
• Good experience in systems integration and experience in any configuration and programming software for ELV systems (BMS/ACS/CCTV systems).
• Have knowledge on Electrical Components related to ELV Systems, be able to read and interpret technical drawings, plans and diagrams.
• Should have knowledge and understanding of ELV related codes and their application to the project.

Core Competences

• Strong communication and interpersonal skills
• Strong team management skills.
• Demonstrated ability in identifying and responding to current and future customer needs, delivering innovative products, and service excellence.
• Strong strategic, analytical, and organizational skills
• Ability to work on own initiative, meet tight deadlines and balance priorities to achieve results.
• Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution.

go to method of application »

Job Purpose: 

Reporting to the technical lead, the overall purpose of this role is to program and commission electronic security and safety systems such as Fire Alarm & BMS, Baggage Scanners, Boom Barriers, Turnstiles, Access control, CCTV and other ELV systems offered by the company

Roles & Responsibilities.

• Plan and execute the installation, testing and commissioning of various ELV systems.
• Support the design team in designing and generating the right Bill of Quantity (BOQ) for the projects.
• Ensure the installation, testing and commissioning of the ELV systems is carried out as per the best practice.
• Schedule and manage the technical team at multiple sites.
• Attend site meetings and provide up to date updates to management team on regular basis.
• Attend trainings conducted by the manufacturers of the systems and retrain the internal team.
• Building and maintaining relationships with the new and existing clients
• Presenting the organizations system in a structured professional way to potential clients.
• Gaining a clear understanding of customers' businesses and requirements and design effective solutions that meet and or exceed client expectations.
• Attend site meetings and oversee the project execution.
• Carry out site visits and demos with potential clients.

Required Skills & Qualifications

• BSc degree in Electronics & Communications Engineering or Electrical Engineering or Electronics Engineering
• Must have minimum 3 years experience of working as a senior ELV commissioning engineer.
• Demonstrates in-depth knowledge of various ELV systems which include but not limited to Fire Alarm, BMS, Access Control, CCTV, Turnstiles, ANPR
• Good experience in systems integration and experience in any configuration and programming software for ELV systems (/ACS/CCTV/ BMS/ FAS systems).
• Have knowledge on Electrical Components related to ELV Systems, be able to read and interpret technical drawings, plans and diagrams.
• Should have knowledge and understanding of ELV related codes and their application to the project.

Core Competences

• Strong communication and interpersonal skills
• Strong team management skills.
• Demonstrated ability in identifying and responding to current and future customer needs, delivering innovative products, and service excellence.
• Strong strategic, analytical, and organizational skills
• Ability to work on own initiative, meet tight deadlines and balance priorities to achieve results.
• Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution.