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  • Posted: Jun 24, 2024
    Deadline: Jun 28, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

    Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...
    Read more about this company


    Customer Service Officer

    Principle Accountabilities

    • To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.
    • To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
    • To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
    •  To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers
    • To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.

    Key Competencies and Skills

    Technical competencies:        

    • Communication Skills
    • IT Skills
    • Product knowledge

    General competencies: Interpersonal skills ,

    • Team Player,
    • Listening skills
    • Empathetic
    • Emotional Control
    • Professional

    Minimum Qualifications, Knowledge and Experience

    • Education: Bachelors Degree
    • Experience: Over one (1) year's banking experience 

    go to method of application »

    Branch Operations Manager - Nationwide

    Principle Accountabilities

    • To manage cash by ensuring dual controls and limits are observed so as to avoid fraud losses.
    • To approve transactions by confirming suitability to minimize losses
    • To review transactions by confirming the transactions against system generated reports to ensure accuracy
    • To manage customers accounts by ensuring adherence to product features to minimize customers complaints and loses.
    • To attend to customers queries by ensuring that they are resolved within set standards to enhance customer satisfaction.
    • To appraise staff annual and by half-yearly reviews to ensure targets are met and training needs identified.
    •  To manage costs by monitoring Branch expenditures to ensure Branch is within the budget

    Key Competencies and Skills

    Technical Competencies

    • Supervisory Skillls
    • Numerical Skills
    • Banking Skills
    • Analytical Skills
    • IT skills
    • Product Knowledge

    Minimum Qualifications, Knowledge and Experience


    • Bachelors Degree


    • Over three (3) year's in a supervisory role in a Financial Institution.

    Method of Application

    Use the link(s) below to apply on company website.


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