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Inkomoko’s vision is an Africa with thriving communities where young people and refugees are engaged, communities have access to relevant innovations for self-determination, and where African solutions are unleashed to solve African problems.
Founded in 2012, Inkomoko has provided business advisory and access to finance for thousands of entrepreneurs ac...
ABOUT THE OPPORTUNITY & RESPONSIBILITIES
As we are rapidly growing our IT team as we scale into new geographies and lean on technology for improved business operations we are in need of an additional IT Business Analyst. As a member of the IT team, the successful candidate will work closely with the users to ensure that the solution fully meets the needs of the client, and that all requirements are clearly understood, documented, and implemented through the initiation and development process.
Key responsibilities include:
Developing Business Requirements/Solutions (40% time)
- Driving continuous process improvement initiatives to meet business needs
- Define objectives and scope of business system
- Working closely with multiple stakeholders to gather, analyze and define current business processes as well as requirements
- Translating business requirements into detailed functional specifications.
- Analyze complex business problems/requirements and determine an IT solution with managers and end-users
- Develop use cases, process flows, and user stories to guide development teams.
- Explore pricing and cost-benefit analysis of various business solutions
- Ensuring requirements issues are tracked, reported and resolved in a timely manner
- Stay up to date with user requirements and new strategies across the organization
- Anticipate needs for future iteration based on business expansion
Project Implementation Support (40% time)
- Supporting the Project Manager in delivering the project plan on time and on-budget
- Assist in defining project scope, timelines, and deliverables.
- Support change management and ensure smooth transition of new IT solutions.
- Identify and resolve project issues; Engage with QA staff to ensure the solution meets the business requirements
- Coordinate the development of documentation to enable implementation and turnover of the process of system
- Effectively communicating plan, status, risks and issues to the stakeholder in a precise and timely manner
- Supporting users' participation in deployments and implementation activities,
- Provide training and support to end-users on new systems and technologies.
- Conduct post-project evaluation
- Report on the system’s analysis rating as per business requirements.
- Lead all User Acceptance Testing.
- Document system processes and best practices for future reference.
Other Projects and duties as needed (20% time)
- Engage fully with IT colleagues on development of new ideas, sharing understanding of users across the company
- Proactively propose new systems for automation, efficiency
- Develop and test new solutions/ideas that create a competitive advantage for the company.
- Map user experience to ensure the best customer experience and journey
- Stay up-to-date with industry trends to ensure the best solutions are available for Inkomoko
WHO WE ARE LOOKING FOR
- At least 3 years experience working as a business analyst in fast paced environment
- Experience with agile development, particularly SCRUM
- Human Centered design experience strongly preferred for understanding customer journeys
- Great communication skills with a variety of people, and adept at working with multiple stakeholders to drive outcomes
- Experience with fintech preferred
- Certification in project management preferred
- Commitment to fixing the problem, not promoting one solution
- Degree in computer science science, engineering, or project management preferred
- Fluent in written and spoken English, plus at least one other East African language
WHAT YOU’LL GET
This role is inside a high-growth, mission-driven social enterprise. By joining Inkomoko, you’ll access:
- Competitive salary, and potential Goal-based bonus
- Incredible company culture, including deep investment in your learning and growth
- Diverse colleagues and policies that show our commitment to equity and inclusion
- Talented, passionate, and committed team of colleagues across the region
- Ability to make a significant social impact to your community
- Health insurance, staff savings, parental leave, sabbatical, and more benefits.
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ABOUT THE OPPORTUNITY & RESPONSIBILITIES
The Data Analyst, reporting to the Regional Data Analyst, supports data-driven decision-making by executing analytical tasks, maintaining reporting systems, and assisting in deriving actionable insights. This role focuses on data quality, analysis, visualization, and collaboration with cross-functional teams.
The main responsibilities of the Data Analyst, include the following:
Data Analytics and Reporting (70%)
- Assist in developing and maintaining dashboards to track engagement and impact aligned with Monitoring, Evaluation, Research, Learning (MERL) requirements.
- Perform quantitative and qualitative analyses to generate insights and actionable recommendations.
- Clean, validate, and transform raw data from relational databases (e.g., MySQL, PostgreSQL) to ensure accuracy and usability.
- Support the development of automated workflows and tools to streamline data processes.
- Monitor data quality, flag discrepancies, and collaborate with the data quality team to resolve issues.
- Update and maintain metric definitions (in the Data Dictionary, and Performance Indicator Reference Sheets) with guidance from the Regional Data Analyst.
- Generate routine and ad-hoc reports for donor compliance and internal strategy
Data Quality & Standardization (15%)
- Ensure the standardization of data collection tools across MERL, BGS, and Investment teams.
- Improve turnaround time from data collection to reporting through automation.
- Strengthen Power BI Analytics to enhance inferential analysis and decision-making.
- Implement a centralized data protection framework to ensure compliance with regulatory standards.
Cross-Departmental Collaboration (10%)
- Work closely with the Regional Data Analyst and Data Engineering teams to integrate new data sources into existing infrastructure.
- Provide technical assistance to ensure seamless data flow
- Participate in capacity-building initiatives to strengthen MERL and data literacy across teams.
- Support onboarding of new team members to reporting tools and data
Learning & Development (5%)
- Stay updated on emerging analytics trends, tools, and AI applications.
- Participate in team training sessions on data visualization, statistical methods, and compliance.
- Contribute to industry thought leadership through research articles, case studies, and conference presentations
WHO WE ARE LOOKING FOR
The Data Analyst should possess an advanced level of expertise in the Analytical framework, supported by several years of relevant experience.
Key qualifications include:
- Bachelor’s degree in Statistics, Computer Science, Economics, or a related field.
- 3-5 years of experience in data analysis, business intelligence, or similar roles.
- Strong proficiency in SQL (MySQL, PostgreSQL) and BI tools (Power BI, Tableau, Looker).
- Strong analytical skills with the ability to translate complex data findings into clear, actionable recommendations.
- Experience with data cleaning, validation, and quality assurance and automation processes.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Strong communication and stakeholder engagement skills.
Key Competencies:
- Attention to Detail: Ensures data accuracy, completeness, and compliance with best practices
- Innovation: Continuously seeks new and improved ways to analyze data and present insights.
- Adaptability: Adjusts to evolving priorities, tools, and business needs while maintaining high-quality deliverables.
- Proactive Ownership: Takes initiative to drive projects independently, troubleshoot challenges, and propose actionable solutions.
- Collaborative Problem-Solving: Works seamlessly with cross-functional teams to translate data insights into strategic decisions.
- Analytical Rigor: Applies systematic, logical approaches to interpret data and validate findings for stakeholder confidence.
- Ownership & Initiative: Takes responsibility for driving data-driven improvements
WHAT YOU’LL GET
This role is inside a high-growth, mission-driven social enterprise. By joining Inkomoko, you’ll access:
- Competitive salary, and potential Goal-based bonus
- Incredible company culture, including deep investment in your learning and growth
- Diverse colleagues and policies that show our commitment to equity and inclusion
- Talented, passionate, and committed team of colleagues across the region
- Ability to make a significant social impact to your community
- Health insurance, staff savings, parental leave, sabbatical, and more benefits.
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