Vacancies at International Rescue Committee

Job Description

Under the direct supervision of the IT Manager, the IT Volunteer will be responsible for providing daily technical support and troubleshooting of all computer systems.

Major Responsibilities

IT Support - Provide Level 1 and Level 2 Support

• Work with end-users or IT colleagues (or Service Desk) on resolving Level 1 and level 2 issues.
• Resolve or escalate Level 3 issues to appropriate internal or external resource (IT Manager/Regional IT lead /Applications team Service desk and vendor) as necessary.

Installation & Configuration And Management Of

• Desktop/laptop hardware and software, and peripherals, using IRC standard Windows 10 operating system image.
• Specialized application installation and support such as, but not limited to, Office 365 suite, Workday, Rescue Net, ERP, IRHIS.
• Essential network services e.g., Printers, scanners, shredders, Audio Visual Conferencing applications etc.
• Verify and provide technical consultancy to procurement regarding purchasing spare parts for IT equipment and ensuring equipment purchased are of the right specifications and conform to the IRC standard specifications.
• Ensure data protection & backup systems are working properly (software & hardware) through BOX backup service.
• Provide level 1 and 2 support to end users tracking support tickets from a Helpdesk system or calls from any telecommunication channel.
• Assist with users e-mail account, creation, setup, archiving, termination, and distribution group management.
• Install, document, manage and support wired and secured wireless networks in the offices.
• In coordination with the IT Manager, put work plans in place for improving IT systems, Internet connections and local networks for better performance and benefits.
• Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.
• Regular monthly reporting as per the report template
• Performs miscellaneous job-related duties as assigned.

Qualifications

• Bachelor's degree; at least 2 years of progressively responsible work experience directly related to the duties and responsibilities specified.

Knowledge, Skills And Abilities Required

• Knowledge and understanding in Networking and Infrastructure Technologies (LAN/WAP administration, Cisco Meraki environment, UNIFI)
• Knowledge and understanding of Office 365 Suite
• Virtualization expertise on windows platform environments
• Working knowledge in Cloud computing technologies and data storage i.e., BOX
• ITIL V4 fundamentals to administer and manage the service desk platform and improve SLAs and CRM will be an added advantage.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

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Job Description

Reporting to the Senior Director Internal Audit (New York), the Senior Internal Auditor will conduct audits of IRC locations and functions. The audits will be designed to identify risks to achieving the IRC’s strategic, operational, reporting and compliance objectives; assess the adequacy of internal controls to mitigate identified risks; access the effectiveness and efficiency of IRC operations; and recommend appropriate actions to reduce associated risks. The audits will focus on evaluating the design and operating effectiveness of global and local processes and controls.

The Senior Internal Auditor will not only strive to provide the highest level of professional service but also maintain the highest ethical standards and due professional care in their work.

Major Responsibilities

• Assist the Senior Director Internal Audit in planning Country Office and functional audits, special reviews and investigations.
• Conduct Country Office and functional audits, special reviews and investigations.
• Draft audit findings that clearly describe the conditions, criteria, cause and effect and recommendations to correct identified deficiencies.
• Assist the Senior Director Internal Audit in monitoring progress of the corrective actions by management to correct identified deficiencies.
• Assist the Senior Director Internal Audit in continuously improving the audit process through new tools and techniques.

Key Working Relationships

• Position Reports to: Senior Director Internal Audit
• Position directly supervises: N/A

Indirect Reporting

• Other Internal and/or external contacts
• Internal: All levels of the IRC’s regional and country organizations and headquarters’ departments

External

Job Requirements

• Education: Bachelor’s degree in business related field
• Certificates or Licenses: CPA/CA or CIA or actively pursuing one of these certifications

Work Experience

• Minimum 2 years of external or internal auditing experience
• Experience working in the Not-for-Profit or INGO sectors or grant supported organizations

Demonstrated Skills And Competencies

• Communications – Written and Oral English
• COSO Internal Control Framework
• Auditing Principles and Techniques
• Process Documentation
• Data Analysis
• Risk Management Principles and Techniques
• MS Office Word, Excel, PowerPoint and VISIO

Language Skills: Fluency in French a plus