Vacancies at KCB Bank Kenya

KEY RESPONSIBILITIES

• Develop and execute the strategic vision for lifestyle and digital experiences, aligning with the overall business objectives of the Group.
• Steward and focus the Lifestyle & Digital Experience (LDE) team on the key areas of personal & business financial management i.e. Gamification, Loyalty, and Merchant ecosystem builds for apps & web channels both for individuals and businesses and delivering parity for the bank to global best practice.
• Lead the customer value management team in assuring seamless customer onboarding, lifestyle adoption, value addition, retention and lifecycle management using effective data analytics and CVM tools.
• Lead mobile customer & online merchants’ acquisition and drive usage of digital products using online digital customer onboarding and lifecycle management tools 
• Lead the CVM customer support team on churn management, Customer experience capacity building, new product testing, identification and resolution of customer pain points and act as the last line of customer support for digital products. 
• Lead a multidisciplinary team of UI/UX designers, product managers, engineers, and digital marketers to conceptualize, develop, and launch innovative customer facing digital solutions /products and experiences.
• Liaise with the market research team  to identify trends, customer insights, and competitive landscape in the digital banking industry. 
• Collaborate with internal stakeholders to define product requirements, prioritize UI/ UX features, and deliver solutions that drive customer engagement and satisfaction. 
• Champion a customer-centric approach to product development, ensuring that all digital experiences are intuitive, user-friendly, and aligned with customer needs and preferences. 
• Stay informed about emerging technologies, industry trends, and best practices in digital banking and fintech to inform product strategy and innovation roadmap. 
• Establish key performance indicators (KPIs) and metrics to measure the success and impact of digital products and initiatives, and regularly report progress to senior leadership i.e. drive the growth of mobile customers, ARPU, MAU, GMV, TXs etc. whilst managing churn, APP downloads & messaging to optimize overall digital performance in line with business expectation.
• Formulate UI/ UX strategies, frameworks, and tools and ensure compliance & execution in line with business growth needs and expectations.
• Proactively push design thinking and work closely with partners, product and engineering teams, both internally and externally to build the best customer experience for KCB digital & partnership innovation products.
• Coach, develop and manage the Lifestyle and Digital Experience team.

The successful candidate should have the following:

• A Bachelor’s degree preferably in Technology, Design or Business related field
• A Master’s degree will be an added advantage.
• At least 8 years of relevant work experience including leading digital products and Platform management, business development, and managing teams. Work experience should also include the below: 
• Digital Product and platform management
• innovation and product development management
• Partnership and customer relationship management
• customer value management 
• Delivery of mobile financial products and services in a high growth environment
• Digital marketing
• UI/UX design or management 
• Risk management and compliance 
• Financial services &/or solutions sales or customer support
• Building relationships &/or networks 
• Mobile Money or Payments or Lending Platform Support

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Key Responsibilities

• Develop and maintain the integration strategy for the bank, aligning it with the overall enterprise architecture goals and business objectives. This includes defining standards, best practices, and guidelines for integrating systems, applications, and data across the organization.
• Design end-to-end integration solutions and middleware architectures to support the bank's business processes and IT systems. This involves collaborating with business stakeholders, technology teams, and third-party vendors to gather requirements and translate them into technical designs & specifications.
• Lead the integration efforts for new systems, applications, and services into the bank's Technology landscape. This includes defining integration patterns, protocols, and APIs, as well as defining data mapping, transformation, and routing mechanisms across the tech stack to facilitate seamless data exchange.
• Ensure fit for purpose middleware solutions that meet performance, scalability, security, and compliance requirements.
• Provide technical leadership and guidance to development teams, architects, and other stakeholders involved in integration projects. Foster collaboration and communication between cross-functional teams to drive alignment and consensus on integration solutions.
• Identify and mitigate risks associated with integration projects, including security vulnerabilities, data privacy concerns, and regulatory compliance issues. Ensure that integration solutions adhere to industry standards, regulatory requirements, and internal Bank policies.
• Drive continuous improvement and innovation in integration practices, tools, and technologies. Address the accrued technical debt in the Integrations & Middleware space.
• Stay abreast of industry trends, emerging technologies, and best practices in integration and middleware architecture to enhance the bank's competitive advantage.
• Contribute to the bank's digital transformation initiatives by architecting future ready integration solutions that enable the actualization of the Business strategy.
• Develop and maintain comprehensive documentation for integration and middleware architectures.\

For the above position, the successful applicant should have the following: 

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field of study. 
• A Master’s Degree in Technology / Business will be an added Advantage.
• Professional qualifications in AWS Certified Solutions Architect, Azure Solutions Architect and Cloud Solutions Architect (AWS or Azure or GCPis desired.
• 7 years In-depth knowledge of integration patterns, messaging protocols, and middleware technologies.

Minimum of 5 years experience Required in:

• Expertise in architecting solutions that span on-premises and cloud environments.
• Excellent understanding of software delivery processes, and methodologies (i.e. waterfall, agile, hybrid) & DevOps
• Exceptional interpersonal skills, including teamwork, collaboration, facilitation, and negotiation
• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements
• Knowledge of all components of holistic enterprise architecture
• Familiarity with graphical modeling approaches, tools and model repositories
• Ability to balance the long-term ("big picture") and short-term implications on individual components and projects
• Ability to liaise with all levels of management and subject matter experts across the industry and within the organization to drive adoption of Enterprise Architecture

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KEY RESPONSIBILITIES

• Create and sustain a comprehensive enterprise architecture strategy aligned with the business objectives Bank. Ensure that technology decisions support long-term goals and growth, aligning the architecture strategy with the bank's business goals, objectives, and regulatory requirements.
• Assess the bank's current technology capabilities, including infrastructure, platforms, tools and technology practices and define a technology capabilities roadmap and blueprint that aligns with the bank's long-term strategic goals and digital transformation agenda.
• Oversee the design and implementation of complex technology solutions, ensuring they meet business requirements and align with architectural standards.
• In collaboration with cross-functional teams, develop strategies and roadmaps for systematically addressing technical debt, including legacy systems & outdated technologies, while  ensuring alignment with business objectives and risk management priorities.
• Evaluate existing applications and software platforms to identify opportunities for modernization, including migration to cloud-native architectures, adoption of microservices, and containerization.
• Define architectural blueprints and transformation plans for modernizing legacy applications, improving scalability, performance, and agility while minimizing disruptions to business operations.
• Lead the implementation of modernization initiatives, overseeing development teams, and ensuring adherence to best practices, standards, and architectural guidelines.
• Establish processes and criteria for evaluating and prioritizing application investments, ensuring that resources are allocated to initiatives that deliver the most value to the business.
• Collaborate with Technology leadership and stakeholders to prioritize investments, allocate resources, and execute initiatives aimed at developing and strengthening technology capabilities.
• Champion the adoption of new technologies, methodologies, and best practices that drive operational excellence, enhance customer experience, and drive business growth.

DAILY RESPONSIBILITIES:

• Develop and communicate technology roadmaps for various business units. Ensure alignment with industry best practices and emerging trends.
• Define and design the architecture for various applications and systems. Ensure consistency and integration across different platforms and technologies.
• In collaborate with cross-functional teams support the Bank to evaluate and select technologies that align with the bank's architecture and business needs.
• Maintain comprehensive documentation of the bank's enterprise architecture, including principles, standards, guidelines, and solution blueprints.
• Identify gaps in technology and business capabilities and provide plans to address the gaps.

Academic & Professional

Education

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related field of study   RQ
• Masters Degree Technology / Business   AA

Professional Qualifications  

• TOGAF   DE
• AWS Certified Solutions Architect, Azure Solutions Architect.
• Cloud Solutions Architect (AWS or Azure or GCP)   RQ

Experience

Total Minimum No of Years’ Progressive Technology Experience Required  

• 10 Years

Detail   Minimum No of Years   Need Type 

• 10+ years progressive experience in Information Technology   10   RQ
• Experience in Enterprise Architecture     10   RQ
• Expertise in multiple domains such as application, data, security, and infrastructure architecture.   7   ES
• Experience with hybrid cloud architectures and migrations from on-premises to the cloud.   5   ES
• In-depth knowledge of Enterprise Architecture frameworks, methodologies, and best practices   3   DE
• Strong expertise in solution architecture, including experience with cloud technologies, data architectures, application architectures, and integration patterns.   7   ES
• Excellent understanding of software delivery processes, and methodologies (i.e. waterfall, agile, hybrid) & DevOps   5   ES
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation   5   ES
• Excellent planning and organizational skills with ability to breakdown complex items to actionable elements   5   ES
• Knowledge of all components of holistic enterprise architecture   5   ES
• Familiarity with graphical modeling approaches, tools and model repositories   5   ES
• Ability to balance the long-term ("big picture") and short-term implications on individual components and projects   5   ES
• Ability to liaise with all levels of management and subject matter experts across the industry and within the organization to drive adoption of Enterprise Architecture   5   ES

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KEY RESPONSIBILITIES

• Execute the strategic vision for lifestyle and digital experiences, aligning with the overall business objectives of the digital bank.
• Collaborate closely with cross-functional teams, including Product Development, Marketing, and Customer Experience, to ensure seamless integration of lifestyle features and digital capabilities. 
• Define and implement a comprehensive roadmap for enhancing the digital customer journey, from onboarding to ongoing engagement and retention. 
• Utilize data-driven insights and user feedback to continuously optimize and refine the digital experience, driving improvements in usability, performance, and satisfaction. 
• Champion a customer-centric approach, advocating for the needs and preferences of our diverse customer base and ensuring that digital solutions are inclusive and accessible to all. 
• Stay informed about industry trends, emerging technologies, and competitive developments, leveraging market insights to inform strategic decision-making and innovation. 
•  Foster a culture of creativity, collaboration, and continuous improvement within the Lifestyle and Digital Experience team, nurturing talent and empowering team members to excel in their roles
• Lead the LDX personal & business financial management team to deploy best in class UI/ UX for both personal and business customers – develop and deploy gamification, Loyalty, and Merchant ecosystem builds for apps & web channels both for individuals and businesses whilst delivering parity for the bank to global best practice.
• Lead a multi-disciplinary Lifestyle and Digital experience scrum teams  to conceptualize, develop, and launch innovative customer facing digital solutions /products and experiences.
• Facilitate customer visits, immersion and targeted customer qualitative / quantitative market research and analysis to identify trends, customer insights, and competitive landscape in the digital banking industry. 
• Establish key performance indicators (KPIs) and metrics to measure the success the LDX  team. 
• Champion and execute design thinking in development of new digital products and work closely with partners, product and engineering teams, both internally and externally to build the best customer experience for KCB digital & partnership innovation products.

The successful candidate should have the following:

• A Bachelor’s degree preferably in Technology, Design or Business related field
• A Master’s degree will be an added advantage.
• At least 6 years of relevant work experience including leading digital product development, business development, and managing teams. Work experience should also include the below: 
• Digital product and platform management
• Delivery and management of Digital Apps
• Delivery of mobile financial products and services in a high growth environment
• Agile Process / Scrum Team Management 
• Partnership and  Customer Relationship Management 
• Lifestyle, DXP/Digital Marketing 
• Customer Value Management
• Risk Management & Compliance skills
• General Banking, Sales & Customer Service
• Innovation Management 
• UI / UX Design or Management
• People management