Vacancies at KCB Bank Kenya

Key Responsibilities:

• Develop and implement business strategies to deliver performance and growth targets in Deposits, Customer numbers and loans of the Branch assigned. 
• Execute the Bank’s and Regional Business Strategies at the branch level. 
• Lead the development and implementation of business development initiatives with a focus on growing branch business volumes, customer base and income in line with business strategy. 
• Drive employee development and engagement within the branch. 
• Build a motivated, committed and high performing team. 
• Provide the overall coordination, leadership and management of performance at the branch. 
• Develop and implement sales and profitability plans to ensure achievement of Branch targets. 
• Promote the provision of excellent customer service in the branch to facilitate superior customer experience and business growth. 
• Oversee effective delivery of operations and services in the branch in line with agreed services standards. 
• Champion compliance and adherence to Bank’s policies and procedures especially as relates to credit, service and compliance for better risk management and mitigation. 
• Ensure security and safety of Bank’s assets, including structures, equipment, inventory and cash. 
• Enhance Brand Equity by actively participating in community, business and industry forums to build a network of contacts that improve the presence and reputation of the Branch and the Bank in the local area. 

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Job Description

• Share market ecosystem trends, and competitive analysis data with the strategy office and Business units, aggregating this intelligence into a unified database for business consumption.
• Developing and executing a sector-specific strategy – Identifying opportunities for financial solutions that align with healthcare ecosystem needs.
• Develop Sector specific CVPs – they will be responsible for developing the healthcare CVP for adoption by Corporate and Retail divisions. 
• Enhancing relationships with key stakeholders – Engaging with hospitals, clinics, pharmaceutical suppliers, insurers, and regulatory bodies to deepen KCB’s market position.
• Driving revenue growth – Increasing healthcare sector lending, deposits, and transaction volumes through tailored financial products.
• Strengthening risk management – Implementing credit structures that mitigate risks, such by trade credit insurance, and healthcare guarantees.
• Supporting innovation – Collaborating with internal teams to develop digital and financing solutions that enhance service delivery within the healthcare ecosystem such as ERPs, Health-tech platforms
• Coordinate with various business units for a unified sales approach within the assigned ecosystem.
• Create and implement onboarding programs for seamless integration into the value chain ecosystem.
• Lead sector and sub-segment ecosystem business planning and align strategies with Digital Financial Services (DFS) and Relationship Managers across Corporate Banking, Retail Banking, Mortgage, Treasury and other product houses.
• Coordinate product efforts across business units to offer bundled services within specific ecosystems beyond traditional banking.
• Work with business functions to design tailored financial solutions for different ecosystem participants including development of value-based pricing mechanisms, focusing on creating innovative solutions with quick adoption of technology-driven solutions and catalyzing utilization of these solutions
• Coordinate with the Risk Function to develop value-chain approach in credit risk assessment and credit risk management, leveraging value chain data across origination, Ecosystem Wallet Share (EWS), and post drawdown monitoring to simplify and enhance credit process for value chain credit products
• Identify and explore new business opportunities within ecosystems and value chains, working with relationship managers to prospect for new clients and foster relationships with key stakeholders across various industries.
• Coordinate with strategy division to define value chain KPIs and performance targets and develop revenue sharing or shadow P&L mechanism aligning with business units.
• Work with the Marketing function in developing effective go-to-market strategies for the various products within the assigned ecosystem.

DAILY RESPONSIBILITIES

• Review of portfolio performance
• Customer engagements alongside relationship managers.
• Stakeholder engagements with business functions on business performance
• Monitoring business performance within the assigned ecosystem
• Review and presentation of data and reports to Head and business leads.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional 

• Education     Bachelor’s degree    Bachelor’s degree in any relevant area     RQ
• Professional Qualifications    Any relevant field    AA     
• Master’s degree    Any relevant field    AA     

Total Minimum No of Years’ Experience Required  

• 6 years

Detail    Minimum No of Years    Need Type[2]

• Sales and business development    6    ES
• Relationship and stakeholder management    6    ES
• Experience in the healthcare sector     3    ES
• Management reporting and presentation    3    ES
• Project management    3    DE
• Digital products solutioning     2    DE
• Business (performance) analysis    2    ES
• Financial analysis    2    ES
• Credit/lending     2    DE
• Banking operations    2    DE

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KEY RESPONSIBILITIES.

Design and Develop Monitoring and Evaluation Systems:

• Lead the design and implementation of the project monitoring and evaluation framework as well as the implementation and management of the Foundation’s management information system
• Ensure the establishment of clear indicators, targets, and data collection methodologies aligned with project objectives and donor requirements.
• Develop tools, templates, and guidelines for data collection, analysis, and reporting.
• Collaborate with Project team and partners to identify their M&E related needs and allocate resources accordingly.

Implement Monitoring and Evaluation Activities:

• Oversee the implementation of M&E plans, including data collection, analysis, and reporting processes.
• Coordinate with teams to ensure timely and accurate data collection and reporting.
• Oversee regular monitoring and evaluation to support implementation of systems.

Data Analysis and Reporting:

• Lead regular and ad-hoc reporting on the performance and impact of KCBF Programs.
• Analyse quantitative and qualitative data to assess program effectiveness, identify trends, and generate insights.
• Prepare comprehensive M&E reports for internal and external stakeholders including donors, government agencies, and partners.
• Communicate findings and recommendations to inform decision-making and program adaptation.

Quality Assurance: 

• Provide guidance and mechanisms to ensure quality assurance is maintained at all levels of programmatic work and particularly at results level.
• Lead the development of independent, accountable and transparent high quality accountability mechanisms, including beneficiary feedback and response mechanisms, and ensure they are regularly monitored and evaluated.
• Work with peers and other program leads to promote the use of information and evidence for strategic decision-making.
• Ensure quality, consistency and adherence to standards and best practices for M&E across the project, including the data quality use.

Capacity Building and Training:

• Lead the capacity building of staff on M&E concepts, tools, and methodologies.
• Foster a culture of learning and evidence-based decision-making within the organization.
• Develop learning programs for continuous quality improvement and impact evaluation.

Leadership:

• Provide leadership for M&E team including project M&E staff and support, train, and mentor the ream to effectively M&E functions. 
• Establish team goals and objectives by setting clear goals and objectives for the M&E team that is aligned with organizational priorities and programmatic needs.
• Provide ongoing leadership, guidance, and support to the M&E, fostering a collaborative and high-performing work environment.
• Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for professional development and growth for team members.
• Facilitate collaboration and communication between the M&E team, risk and control, finance, program teams and other stakeholders to ensure alignment and synergy in M&E practices. 
• Ensure compliance with data governance policies, standards, and regulations, and promote a culture of data ethics and integrity within the organization.
• Lead efforts to continuously review and improve data quality assurance processes, tools, and methodologies to enhance efficiency and effectiveness.
• Engage with internal and external stakeholders to understand their M&E needs, address concerns, and promote a shared understanding of data quality assurance principles and practices.

Knowledge Management:

• Lead Knowledge Management across programs in the Foundation.
• Oversee special studies that inform project performance and management including documentation.
• Facilitate the use of project data with partners, staff, and other stakeholders to inform decision-making and to identify lessons learned and promising practices Manage a centralized repository of program data, reports, and best practices.
• Facilitate knowledge sharing and learning events to promote organizational learning and continuous improvement.

Stakeholder Engagement:

• Collaborate with program managers, donors, government counterparts, and other stakeholders to ensure alignment of M&E activities with program goals and objectives.
• Represent the organization in M&E-related forums, workshops, and conferences.

DAILY RESPONSIBILITIES: NOT MORE THAN 5 OF THE MOST TYPICAL

• Facilitate the use of project data with partners, staff, and other stakeholders to inform decision-making and to identify lessons learned and promising practices.
• Provide guidance to ensure quality assurance is maintained at all levels of programmatic work and particularly at results level by offering technical support.
• Support project M&E leads in reporting, compliance and data quality checks. 
• Work with other project leads to support relationships, networks and synergies within and outside the organization to promote the use of information and evidence for strategic decision-making.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Education     Bachelor’s Degree    Statistics/ Public health/ Social Sciences/ Community Development/ Education/ Related Field     RQ
• Professional Qualifications    Member of a Relevant Professional Body/Relevant Professional Qualification    AA     
• Masters Degree    Statistics/ Public health/ Social Sciences/ Community Development/ Education/ Related Field    AA   

Total Minimum No of Years Experience Required

• 8 years

Detail    Minimum No of Years    Need Type

• Programme Monitoring, Evaluation & Learning    8    ES
• Programme/project design    6    ES
• Grant management    5    ES
• Benefits realization framework management    3    DE
• Donor management & reporting    5    ES
• M&E Management Information    5    ES
• Data management & analysis    5    ES
• Stakeholder & relationship management    7    ES
• People Management    5    ES
   

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Key Responsibilities:

• Grow and maintain the existing Bank liability and asset portfolios through enhanced relationship management.
• Gather market intelligence to Identify opportunities for Business growth and develop value chain synergies.
• Achieve the set targets in terms of numbers and value for both liability and assets.
• Ensure timely and accurate processing (appraisals and recommendations) of all credit applications and account opening documents within SLAs.
• Drive NFI through all digital platforms and cross sell other bank products (tills,credit cards,mobi,IBank,Lipa Karo,Malipo portal,Sahal,Bancassurance)
• Manage overall PAR for all Micro and SME credit facilities at the branch to ensure it is below 5% and early Vintage at 0.25%.
• Grow and maintain Biashara Club Portfolio and revenue through membership recruitment, facilitate and coordinate Biashara club activities. 
• Overall management/ monitoring of the branch products to ensure Nil frauds and losses.
• Constantly review service delivery standards to achieve and maintain excellent customer service.
• Enterprise Wide Risk Management -Adherence to Standard Operating Procedures (SOPS),Anti-Money Laundering(AML),combating the Financing of Terrorism(CFT) and know your customer (KYC) procedures in order to mitigate against losses,frauds,forgeries,and regulatory penalties.

The Person 

Bachelor's Degree from a recognized university.

At least 4 years General Banking experience of which one must have:

• 1-year Experience in Sales.
• 1-year Experience in Customer Service/Relationship Management.
• 1-year Experience Credit Analysis.
• Demonstrated consistent high performance in role(s) held in the last three years.
• Possess sound knowledge of bank products and ability to offer product solutions to business clients.
• Excellent communication and presentation skills.
• Excellent interpersonal, and negotiation skills with the ability to network and generate new business.
• Excellent sales and client relationship skills.
• Demonstrate sound knowledge of banking business and operations