Vacancies at Maersk Line

Job Purpose

The Customer Experience Agent is responsible for managing and enhancing the customer experience during all in-person interactions at the Maersk counter. This role focuses on handling documentation, cargo release processes, and customer inquiries while identifying opportunities to improve service delivery and operational efficiency.

Key Responsibilities

• Serve as the primary point of contact for customers requiring document release
• Assist walk-in customers with issue resolution and general inquiries
• Process manifest amendment requests
• Issue and amend Bills of Lading
• Handle telex release requests for exports
• Process documentation for cargo release (Delivery Orders)
• Maintain proper filing and safeguarding of all counter documents
• Manage change-of-agent requests
• Ensure compliance with company procedures and regulatory requirements
• Identify and support continuous improvement initiatives
• Train and onboard customers on digital platforms (e.g., ML.com)
• Route correspondence to relevant internal stakeholders
• Follow up on long-standing containers and unresolved cases

Key Deliverables

• Adherence to company policies, terms, and regulatory standards
• Effective risk assessment and management
• High-quality customer service with prompt responsiveness
• Clear and proactive communication with customers and stakeholders
• Continuous improvement in service delivery and business performance
• Achievement of individual performance objectives

Qualifications & Skills

Minimum Qualification:

• Undergraduate degree in Business or a related field

Core Competencies:

• Strong communication and presentation skills
• Customer-focused mindset with collaborative approach
• Effective stakeholder management
• Ability to prioritize and manage workload efficiently
• Commercial experience in sales or customer service preferred
• Industry knowledge (logistics/shipping) is an advantage

Desired Attributes

• Strategic and conceptual thinking
• Strong business acumen
• Results-driven and solution-oriented
• Analytical thinking and problem-solving skills
• High attention to detail
• Ability to build value-based relationships
• Emotional intelligence: patience, composure, and compassion
• Self-motivated with the ability to work independently

go to method of application »

Key Responsibilities

As Regional Sales Enablement Manager – Process, you will champion operational excellence in sales by streamlining processes, driving standardization, and enabling sales teams to spend more time with customers.

Your key responsibilities will include:

• Driving continuous improvement and standardization of sales processes across the IMEA region
• Acting as a subject matter expert on sales processes, methodologies, tools, and enablement frameworks
• Identifying and removing process bottlenecks that impact sales effectiveness, deal execution, and speed‑to‑market
• Improving key sales cycles such as lead‑to‑close and quote‑to‑order through data‑driven optimization
• Supporting Sales Management in diagnosing root causes of process inefficiencies and execution gaps
• Leading and supporting sales projects and system implementations, ensuring alignment with global standards
• Collecting feedback from Areas on new tools and platform rollouts and partnering with global owners to optimize adoption
• Defining, running, and continuously improving data hygiene and operating rhythm processes across the region
• Providing guidance to Areas on execution models, sales standards, and best‑practice frameworks
• Collaborating closely with Product, Marketing, Finance, Legal, Global Service Centre, Customer Experience, and Operations teams to ensure end‑to‑end alignment

Who Are We Looking For?

We are looking for a highly analytical and influential sales operations professional who thrives in complex environments and can drive change without formal authority.

The ideal candidate will bring:

• Strong understanding of end‑to‑end sales processes and commercial operating models
• Proven experience driving process improvement, standardization, and enablement initiatives at scale
• Ability to manage complexity and translate global strategy into practical regional execution
• Strong business and financial acumen with a data‑driven mindset
• Advanced analytical and problem‑solving skills
• Excellent communication and stakeholder management skills across multiple organizational levels
• The ability to influence, align, and drive outcomes across cross‑functional teams
• A customer‑centric mindset with a passion for improving sales effectiveness
• Experience planning and executing regional initiatives in a matrix organization