Vacancies at Minet Kenya

Purpose for the Job

• To provide strategic leadership, innovation, and operational oversight for Minet's corporate wellness programs. The Wellness Manager will spearhead the development of holistic, data-driven wellness solutions that enhance client health outcomes, drive business growth, and position wellness as a premium differentiator within the Minet portfolio.

Duties and Responsiblities

Strategic Leadership and Wellness Program Innovation:

• Develop and execute a multi-year wellness strategy aligned to client segmentation, claims trends, and global wellness trends.
• Lead the design and periodic refinement of wellness service packages tailored to specific industries and risk profiles (e.g., call centers, logistics, banking, education, etc.)
• Collaborate with the GM and actuarial team to integrate wellness metrics with insurance renewal strategies.
• Monitor global trends in occupational health, digital therapeutics, mental wellness, and workplace engagement to inform service evolution.
• Foster innovation by piloting and scaling new wellness offerings (e.g., AI-based health nudging, wearable tech integration, resilience labs, green wellness, workplace social prescribing).

Oversight of Wellness Team and Program Execution:

• Lead and mentor a team of Wellness Officers and coordinators across client accounts, ensuring high standards of delivery, professionalism, and responsiveness.
• Oversee the development and execution of wellness calendars for key clients, ensuring alignment with health risk data and employee engagement needs.
• Approve and monitor implementation of CDM, EAP, WPP, and occupational health solutions.
• Ensure effective onboarding, supervision, and performance appraisal of all wellness personnel using competency-based scorecards and KPIs.

Client Engagement, Partnerships and Thought Leadership

• Serve as the strategic wellness liaison with top-tier clients, insurance underwriters, health providers, and internal teams.
• Support client renewal meetings by demonstrating ROI and value-on-investment (VOI) of wellness programs.
• Represent Minet in external forums, wellness summits, and industry networks to build brand credibility.
• Lead quarterly wellness roundtables or webinars for client HR leads and wellness champions.

Data Analytics, Reporting and ROI Tracking

• Partner with the claims and business intelligence teams to translate health data into actionable insights.
• Track and communicate ROI, absenteeism trends, productivity impacts, and reduction in preventable claims.
• Drive digitization and dashboarding of wellness analytics using platforms such as Power BI, Salesforce Health Cloud, or similar tools. 

Key Result Areas

• Flexibility to lead webinars or respond to urgent health needs remotely.
• To ensure the company regains market leadership in health and wellness by delivering measurable value to clients and fosters a vibrant preventative health culture across our clientelle. 

Key Competencies

• Strategic and analytical thinker with strong business acumen.
• Team leadership and mentoring across multidisciplinary teams.
• Program management, including budget control and provider management.
• Advanced knowledge of health promotion, lifestyle diseases, occupational health, chronic disease management and behavior change.
• Excellent communication, presentation, and report writing skills.
• Strong interpersonal and negotiation skills with clients and vendors.
• Fluency in digital wellness tools, platforms, and data visualization.

Knowledge And Skills Required

• Strategic Planning and Execution: Demonstrated ability to develop and implement multi-layered wellness strategies aligned with organizational goals and client health profiles.
• Data Analysis and Health Intelligence: Proficiency in interpreting claims data, HRAs, absenteeism trends, and other health metrics to design targeted interventions and demonstrate ROI.
• Digital Wellness Tools & Platforms: Familiarity with digital health ecosystems including mobile health apps, wearable integrations, wellness portals, and data visualization platforms (e.g., Power BI, Tableau, Salesforce Health Cloud).
• Occupational Health & Behavioral Science: Deep understanding of health promotion, ergonomics, employee behavior change models, and mental health frameworks like EAP, WPP, CDM, and buout prevention.
• Leadership and People Management: Strong track record in supervising teams, coaching staff, conducting performance reviews, and creating a culture of accountability and innovation.
• Client Relationship Management: Ability to build strategic partnerships, engage senior leadership across sectors, and influence wellness adoption within client organizations.
• Communication and Presentation Skills: Expertise in preparing wellness proposals, writing impactful reports, and delivering persuasive presentations to both clinical and non-clinical audiences.
• Financial Acumen: Understanding of wellness budgeting, cost-benefit analysis, pricing of wellness services, and negotiating with vendors for value-based solutions.
• Change Management: Skilled in driving cultural change in organizations, aligning wellness with business KPIs, and building consensus among cross-functional stakeholders.

Professional and Academic Qualifications

• Bachelor’s degree in Public Health, Medicine, Nursing, Clinical Medicine or related field. 
• Postgraduate qualification in Wellness Management, Occupational Health, Health Economics, or MBA (an added advantage).
• Minimum 6 – 8 years of experience in corporate health / wellness management, at least 3 in a supervisory or managerial role.
• Training in coaching, behavior change communication, or digital health strategy preferred.

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Purpose for the Job

• To manage and nurture client relationships, ensuring high levels of satisfaction and trust, while driving long term business retention and identifying opportunities for organic growth.

Duties and Responsiblities

• Develop and execute data-driven, client-specific strategies and tactical plans to deliver measurable value.
• Maintained deep knowledge of industry trends, regulations, and best practices to provide clients with timely and relevant insights
• Build and nurture long-term client relationships through regular meetings, technical advisories, and proactive resolution of service issues.
• Adhere to and recommended enhancements to defined client servicing framework by benchmarking industry best practices and analyzing performance matrixes.
• Intentional study and gain in-depth understanding of clients’ strategic objectives to tailor products and solutions that are aligned with their goals and operational needs.
• Drive client satisfaction by owning issue resolution from initiation to closure, ensuring transparent and timely communication.
• Maximized revenue per account by identifying and delivering additional services, ensuring high levels of retention and engagement.
• Identified cross-sell and up-sell opportunities while also sourcing new business through industry networking.
• Act as the primary liaison between clients, internal teams and respective underwriters to ensure consistent and integrated service delivery.
• Deliver effective account management, including performance reviews, policy renewals, and customized engagement strategies.
• Client debt management and ensuring compliance with credit terms and collaborating with finance to minimize risk.

Key Result Areas

The accountability areas are as follows.

• Quality Service.
• Client retention.
• Customer satisfaction.
• Meetings Attended.
• Key Competencies
• High analytic skills. 
• Good communication skills. 
• Good negotiation skills. 
• Excellent broking skills.

Knowledge And Skills Required

The job holder must possess: 

• At least 3 years’ relevant experience. 
•  Strong written and verbal communication skils. 
• Report writing skills. 
• Good people management skills. 
• Organizational and analytical skills . 
• Analytical and negotiation skills. 
• PowerPoint presentation skills.

Professional and Academic Qualifications

•  A bachelor’s degree in business, customer relations management or equivalent. 
• Diploma in Insurance 
•  AIIK / ACII. 
• Master’s degree