Vacancies at Nairobi Safari Club

Role Purpose:

• We are seeking a dynamic and experienced Health Club Manager to oversee the daily operations of our state-of-the-art fitness centre.

ROLES AND RESPONSIBILITIES (include but are not limited to):

• Operational Management: Oversee daily operations, including member services, staff coordination and resource management.
• Customer Service: Ensure exceptional service for members and guests, handling feedback and continuously improving service standards.
• Team Leadership: Supervise, train and motivate staff to ensure high performance and a positive work environment.
• Sales & Retention: Drive membership sales, retention and revenue growth through promotions and member engagement.
• Facility Maintenance: Ensure all areas (gym, pool, sauna, etc.) are clean, safe and meet required standards.
• Financial Management: Assist in budgeting and ensure the club operates within financial targets.
• Health & Safety Compliance: Enforce health and safety regulations to ensure a safe environment for all members and staff.

JOB SPECIFICATIONS

• Experience: Minimum of 3 years' experience in a health club within a 4- or 5-star hotel, preferably with an international brand.
• Education: Diploma in Fitness Science or Gym Instruction and Health Nutrition.
• Skills: Leadership, excellent communication and organizational skills, First Aid, CPR and Pool Lifeguard qualifications. Proficiency in managing reports and membership data is required, along with integrity and attention to detail.
• Personal Attributes: Physically fit, friendly, professional and capable of working flexible hours, including weekends.
   

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Role Purpose:

• The Health Club Receptionist/Cashier ensures a first-class experience for members, prospective members and visitors. Serving as the organization's ambassador, they will be the primary point of contact for inquiries, complaints and questions.

ROLES AND RESPONSIBILITIES (include but are not limited to):

• Member Registration and Renewal: Register new members and renew memberships in the system, as well as processing membership forms.
• Cashier Responsibilities: Act as cashier, responsible for collecting membership fees and charges, completing cashier summaries, reconciling at the end of the day and submitting reports to the finance department.
• General Administrative Duties: Perform administrative tasks such as filing, maintaining cleanliness and ensuring the gym reception area remains tidy.
• Promotions: Actively promote the health club's various packages to both new and existing members.
• Safety & Security: Ensure the safety and security of visitors, members and staff, taking a responsible attitude towards maintaining the premises and facilities of the gym.
• Telephone Enquiries: Handle telephone inquiries, record messages from incoming calls and transfer calls as needed.
• Record Keeping: Maintain accurate records of queries, complaints, lost property and repairs. Ensure the information is delegated to and resolved by the relevant department.
• Linen Management: Ensure all linen is taken to the laundry for cleaning, pressing and folding.
• Facility Maintenance: Ensure that there are enough toilet rolls and air fresheners in the toilets and changing rooms.
• End of Shift Duties: At the end of your shift, ensure that all collections are securely deposited in the safe/vault without fail.

JOB SPECIFICATIONS

• Experience: 1-2 years of experience in a health club/spa environment, preferably. with hospitality experience.
• Education: Background in Customer Service or Front Office Operations.

Skills & Competencies: -Good interpersonal skills.

• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Friendly and approachable.
• Team player and adaptable to a multicultural and multiracial working environment.
• Computer knowledge is essential. -Integrity
• Attention to detail.