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  • Posted: Mar 18, 2025
    Deadline: Mar 21, 2025
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  • Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. 
    Read more about this company

     

    Relationship Manager - Liabilities

    Job Summary:

    • To grow good portfolio based on cheap deposits which in return means a higher  retention  in interest  income. Maintain a balance between the maturities of the bank assets and liabilities in order to maintain liquidity and to facilitate lending while also maintaining a healthy balance sheet 

    Key Responsibilities:  

    • Develop and nurture strategic relationships with the clients to ensure that the Bank maximizes on the Business potential/wallet size of the customer . 
    • Continually recommend improvements and adaptations to existing systems, processes, and structures in order to ensure current and future viability of the relationships. 
    • Acquire new corporate clients and continuous monitoring and nurturing of the relationships to ensure that clients are always satisfied with the Bank’s services and solutions. 
    • Develop and ,package winning value propositions targeting major relationships with huge potentials for cheap deposits, quality assets, and substantial non–funded revenues. 
    • Identify key contacts and key business influencers within the clients’ business and foster a relationship to ensure cutting edge information about the client’s business objectives, opportunities, and threats for proactive management. 
    • Develop an intimate understanding of the client’s industry and business; analyze their modus operandi, management practices, and market conditions affecting the long-term sustainability and viability of the business and sector. 
    • Introduce specialist skills on specific products and product mix at the appropriate time and level in order to create solutions that effectively satisfy client needs. 
    • Initiate and monitor customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service. 
    • Proactively monitor markets and pre-empt risks for both the Bank and the client with timely identification of potential problem accounts and formulating appropriate risk mitigating strategies. 
    • Keep abreast of developments in the market; be aware of and target projects to be carried out by parastatals, government ministries a developmental agency to onboard the projects accounts, the value chain accounts of the end beneficiaries, and related parties. 
    • Scope for and onboard collection business from cash-rich corporates with large collections volumes. 

     Key Competencies, Skills, Qualifications and Experience: 

    • Bachelors degree 
    • 6-7 years experience 
    • Interpersonal 
    • Emotional intelligence 
    • Time management  
    • Adaptability 
    • Integrity 
    • Confidentiality 

    go to method of application »

    Relationship Officer- Business Development

    Job Summary:
    To achieve business growth for the Bank by selling Enterprise products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.   

    Key Responsibilities: 

    • Grow the bank’s liabilities, assets and NFI in the Enterprise segment. 
    • Effectively manage PAR 
    • Grow quality loan book 
    • Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients. 
    • Recommend for  product development relevant to the Enterprise Banking sector. 
    • Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times. 
    • Effectively manage and expand the relationships with existing Enterprise banking clients and bringing in new clients so as to ensure business growth and continuity. 
    • Actively ensure customer relationship management 
    • Ensuring compliance with both internal and external regulatory requirements. 
    • Safeguard and promote the bank’s image with the general public 
    • Cross-sell and upsell other bank products 
    • Any other official duty that may be assigned from time to time 

    Key Competencies, Skills, qualification and Experience 

    • Bachelor’s degree in a business related field 
    • 1-2 years’ experience 
    • MS Office 
    • Interpersonal skills 
    • Organization and planning skill 
    • Networking skills 
    • Attention to details 
    • Analytical skills 
    • Integrity

    Method of Application

    Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 21st March 2025 at 5:00pm.  

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