Vacancies at Safaricom Kenya

Job Description

• Reporting to the HRBP Lead - Care Centre, the role holder will be responsible for Strategic Business support on the People agenda and acts as the primary HR interface with the business leadership community. It leads the transforming people agenda by pro-actively bringing to life the Safaricom People Strategy. The specific purpose of this role is to be a strategic partner providing professional long term strategic guidance and operational support to meet the evolving people management needs of core Business Unit or Division it supports.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions. 
• Support the Senior HRBP in formulating and implementing value adding strategic HR Functional plans that deliver business results.
• Support the Senior HR Business Partner and in liaison with the COE colleagues to deliver best practice, customer and solution focused HR function, on:
  • Recruitment, Retention And Contract Management 
  • Employee Inductions And Deployment 
  • Performance Management 
  • Rewards Management 
  • Training Needs Analysis And Capability Building 
  • Change Management
  • Talent Management Routines And Succession Planning.
• Provide professional and timely employee relations advice and guidance to managers and colleagues. Provide coaching and support as required, and be comfortable influencing and challenging where appropriate. 
• Interpret and provide advice on HR policy and variations across the BU or Division, supporting managers in the practical implementation of HR policies, employment legislation and best practice. 
• Provide advice and guidance for disciplinary hearings and other types of hearings and where appropriate offer advice and guidance to the panel. 
• Support in managing organizational change, redundancy and redeployment, in line with legislation, policy and good practice. 
• Deputize for the Senior HRBP as requested at Business and other strategic meetings.

Core competencies, knowledge and experience:

• Good Understanding of the Safaricom business and the work of the functional Business Unit.
• Good understanding of clients and the organizational culture. 
• Ability to be innovative and a creative problem solver. 
• Good analytical skills including the ability to think strategically and creatively.
• Ability to inspire trust and build values based relationships.
• Understanding HR Policies and procedures deeply as well as Kenya HR labour Laws. 
• Service Orientation -responsive to client needs, questions and concerns in an accurate timely manner.

Qualifications

• Degree in Business Management or related field with ideally a HND in HR.
• Knowledge of HR with a minimum of deep knowledge in 2 HR practice areas.
• At least 10 years progressive HR experience with at least 3-5 in managerial positions.

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Job Description

• Reporting to the Senior Manager, Resourcing & Talent, the role holder will partner with the Technology Cluster to deliver end-to-end, skills-based talent acquisition that enables Safaricom’s AI-first and digitally driven ambitions, ensuring timely access to critical technology talent through a balanced build, buy and borrow approach.
• The role works closely with hiring managers to define requirements, build strong talent pipelines and drive high-quality, data-informed hiring decisions, while prioritizing internal mobility, enhancing candidate experience and ensuring efficient, compliant and insight-driven recruitment delivery.

Responsibilities

Health and Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Technology Talent Acquisition Delivery

• Deliver end-to-end recruitment for Technology roles (AI, data, engineering, digital) within agreed SLAs.
• Work with recruitment agencies and sourcing partners to fill critical roles aligned to workforce plans.
• Ensure high-quality, compliant and professional recruitment processes aligned to the Safaricom Way.
• Drive strong candidate experience and timely closure of vacancies.
• Balance speed, quality and cost in hiring execution.

Hiring Manager Partnership & Capability Building

• Partner closely with hiring managers to define role requirements, skills and hiring priorities.
• Deliver workshops and coaching to line managers on recruitment best practice and assessment approaches.
• Guide hiring managers on structured interviews, assessment centres and fair selection decisions.
• Ensure hiring decisions are consistent, objective and aligned to policy.
  Act as a trusted advisor on market insights, talent availability and hiring strategies.

Talent Pipeline, Diversity & Employer Branding

• Build diverse talent pipelines across gender, disability and underrepresented groups.
• Develop proactive sourcing strategies for scarce and future-critical technology skills.
• Participate in career fairs and external engagements to position Safaricom as an employer of choice.
• Build relationships with universities, institutions and talent communities.
• Strengthen employer brand visibility within the Technology talent market.

Internal Mobility & Skills-Based Placement

• Review all vacancies against internal talent pools before initiating external hiring.
• Place ready-now internal talent into roles to drive mobility and reduce time-to-fill.
• Partner with HRBPs to align hiring decisions to workforce and capability plans.
• Support skills-based hiring and redeployment across Technology teams.
• Track internal vs external hiring mix and improve internal fill rates.

Recruitment Governance, Reporting & Vendor Management

• Manage relationships with external providers (agencies, background checkers, institutions).
• Ensure all recruitment activities are legally compliant and ethically conducted.
• Produce weekly and monthly recruitment reports (pipeline, hires, challenges, KPIs vs workforce plan).
• Provide data-driven insights to improve hiring performance and decision-making.
• Identify process improvement opportunities to enhance efficiency and effectiveness.

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration or related field.
• Higher National Diploma in HRM.
• 6–8 years’ progressive experience in Talent Acquisition, with at least 3 years, in a Senior Specialist and above level role dedicated to Technology/ Digital hiring in complex, fast‑paced environments (e.g. telecoms, fintech, big tech, consulting, or large-scale enterprises).
• Proven, hands‑on experience hiring across critical and scarce technology skills, including (but not limited to): Software & Platform Engineering, Data, AI / ML, Cybersecurity, Cloud, Digital Product, and Architecture roles.
• Demonstrated track record of senior‑level hiring and building sustainable talent pipelines for hard‑to‑fill and leadership roles.
• Experience partnering closely with senior business leaders to translate workforce strategy, capability gaps, and DEI ambitions into actionable hiring plans.
• Extensive experience in conducting competency based interviewing and assessment centers as selection tools.
• Strong knowledge of end-to-end recruitment processes, sourcing strategies and assessment methods.
• Experience working with recruitment systems (ATS) and data-driven hiring/reporting.
• Understanding of labour laws, recruitment compliance and ethical hiring practices.
• Proven ability to partner with hiring managers and manage external vendors/agencies.
• Experience in coaching staff and line managers on best recruitment and selection principles/practices and interviewing skills.
• Good stakeholder management experience.

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Job Description

Reporting to the Director Sustainability and Shared Value, the role holder will lead the integration of Sustainability and Partnerships as strategic drivers of growth by embedding ESG principles into Safaricom’s business strategy, product development, ecosystem engagements and operational DNA, unlocking new revenue opportunities, strengthening stakeholder trust, and enhancing market positioning.

This role focuses on the Shared Value model identifying business opportunities that address global challenges (e.g., reducing carbon footprint to lower Opex, circular economy to create new revenue streams and sustainability Linked Loans). The role drives shared value creation by building and leveraging local, regional, and global partnerships, ensuring sustainability initiatives are directly linked to commercial outcomes, innovation, and long-term value for customers, communities, and shareholders.

The role also ensures robust ESG governance, reporting, and external positioning, while shaping Safaricom’s leadership in purpose-led growth and sustainable innovation.

Responsibilities

Health and Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Strategy & Shared Value Integration

• Develop and drive the Sustainability & Shared Value strategy aligned to Safaricom’s growth priorities.
• Embed ESG into business strategy, product design, and commercial decision-making across clusters.
• Identify and scale shared value initiatives where social impact drives competitive advantage.
• Translate sustainability priorities into clear business cases linked to revenue, cost, and risk outcomes.
• Partner with Commercial, Technology, and CFIO teams to integrate ESG into new growth areas (e.g. FinTech, digital ecosystems).
• Track and report on strategic impact of sustainability initiatives on business performance and long-term value.

Partnerships & Ecosystem Development

• Build and manage strategic partnerships (local, regional, global) to unlock ESG-led growth opportunities.
• Identify and develop ecosystem collaborations across public, private, and development sectors.
• Leverage partnerships to enable new business models, funding opportunities, and innovation.
• Position Safaricom as a partner of choice in sustainability, inclusion, and purpose-led initiatives.
• Drive cross-border and multi-stakeholder partnerships supporting expansion and regional play.
• Ensure partnerships deliver measurable commercial, social, and reputational value.

Environmental Stewardship & Sustainability Programs (Net Zero & Circularity)

• Lead delivery of environmental sustainability agenda including carbon reduction and resource efficiency.
• Lead the transition toward Science Based Targets initiative (SBTi) for carbon neutrality (Scope 1, 2, and 3).
• Oversee waste, water, and circularity initiatives across operations and value chain.
• Integrate environmental considerations into supplier, product, and operational decisions.
• Manage sustainability risks and opportunities related to climate and environmental impact.
• Support development of innovative sustainability solutions aligned to future business needs.

ESG Governance, Reporting & Compliance

• Lead ESG governance frameworks ensuring alignment with regulatory, investor, and Group requirements.
• Oversee development of sustainability disclosures (e.g. integrated reports, ESG ratings, regulatory filings).
• Ensure ESG KPIs are embedded into business performance frameworks and tracked effectively.
• Monitor evolving ESG regulations and ensure readiness and compliance across markets.
• Drive data integrity, assurance, and transparency in ESG reporting and disclosures.
• Provide insights to leadership on ESG performance, risks, and opportunities.

External Positioning, Advocacy & Thought Leadership

• Position Safaricom as a leader in sustainability and purpose-led growth through strategic storytelling.
• Represent the organization in key sustainability forums, industry platforms, and stakeholder engagements.
• Shape external narratives in collaboration with PR, Public Affairs, and Communications teams.
• Build thought leadership on sustainability, inclusion, and shared value across markets.
• Drive stakeholder engagement strategies that strengthen trust, credibility, and brand positioning.
• Ensure alignment between sustainability messaging and overall corporate narrative.

Culture, Capability & Cross-Functional Enablement

• Build internal capability on sustainability and shared value across business units.
• Drive a culture of sustainability through awareness, engagement, and leadership alignment.
• Provide guidance to teams on embedding ESG into day-to-day decision-making and operations.
• Enable cross-functional collaboration to deliver integrated sustainability outcomes.
• Lead and develop a high-performing team to deliver on sustainability and partnerships agenda.
• Support enterprise initiatives (e.g. Ethiopia, new markets) with sustainability and partnership expertise.

Subsidiary Oversight, Governance & Enablement

• Provide strategic oversight and guidance on Sustainability and Partnerships across subsidiaries, ensuring alignment to Group ESG priorities and standards.
• Establish governance frameworks, reporting structures, and performance tracking mechanisms across subsidiary markets.
• Support subsidiaries in embedding sustainability and shared value into local business strategies and operations.
• Enable capability building through knowledge transfer, playbooks, and best practice sharing across markets.
• Drive coordination between Group and subsidiary teams to deliver cross-market initiatives and partnerships.
• Monitor subsidiary ESG performance, risks, and opportunities, providing insights and interventions where required.

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• Bachelor’s degree in Sustainability, Environmental Science, Business, Economics or related field (Master’s / MBA in Sustainability or Strategy preferred).
• 8–10+ years’ experience in Sustainability, ESG, Corporate Responsibility, or Strategy/Consulting roles.
• Proven track record of delivering commercially impactful sustainability or shared value initiatives.
• Experience operating in complex, regulated, or multi-market environments (e.g., telecoms, fintech, infrastructure).
• Demonstrated experience working with cross-functional teams (Finance, Commercial, Technology, HR).
• Strong knowledge of ESG frameworks and standards (e.g., GHG Protocol, IFRS S1/S2, GRI, TCFD).
• Experience in carbon strategy, climate transition (Scope 1, 2, 3), and circular economy principles.
• Familiarity with ESG data, reporting tools, and performance tracking systems.
• Ability to translate ESG into commercial value drivers (revenue growth, cost efficiency, risk mitigation).
• Experience building business cases for sustainability investments (e.g., green CAPEX, partnerships, new business models).
• Strong understanding of local and global ESG regulatory landscape (e.g., NEMA, EMCA, international disclosure requirements).
• Experience engaging with regulators, industry bodies, and external stakeholders on sustainability matters.
• Awareness of ICT/Telecom regulatory and operating environment is an added advantage.
• Proven ability to lead cross-functional initiatives and influence senior stakeholders.
• Experience in people leadership, team development, and capability building.
• Strong strategic thinking and execution capability in ambiguous, fast-paced environments.
• Excellent stakeholder management, communication, and relationship-building skills.