Vacancies at Savannah Healthcare

Purpose of the job:

This individual will be responsible for creating and implementing strategies to improve the hospital’s market position and achieve financial growth. This role involves building key customer relationships, identifying business opportunities, negotiating, and closing business deals, and maintaining extensive knowledge of current market conditions.

Summary of Duties and Responsibilities:

• Develop and implement growth strategies in line with the hospital’s vision and mission.
• Onboard new insurance companies, agents, and private/public company managed medical schemes
• Drive volume growth in existing partner schemes, SHIF, and uninsured patient traffic across all service lines
• Lead and coordinate hospital marketing campaigns and activities, including digital platforms
• Monitor competitor activities and provide insights to enhance the hospital’s market position
• Collaborate with clinical teams to develop and implement new services and packages
• Promote and lead initiatives like health talks, medical camps, wellness programs, and check-ups
• Develop and execute business development plans (quarterly, monthly, weekly) with budget proposals
• Manage and track approved marketing budgets for cost-effective resource use
• Build hospital referral partnerships and networks with specialists, doctors, and general practitioners
• Lead the uptake of specialised clinics and services, working with clinical teams
• Identify new business opportunities and evaluate ROI on business development initiatives
• Develop and execute customer/partner relationship management strategies
• Collaborate with the customer care team to enhance partner retention and satisfaction
• Build relationships with stakeholders including healthcare providers, payers, and industry partners
• Foster community partnerships and referral networks
• Lead and coordinate the Internal business development team fostering a collaborative and high-performance culture.
• Oversee execution of weekly and monthly business development plans and prepare detailed reports
• Mentor and coach the business development team to optimise performance
• Work with marketing teams to create promotional materials and campaigns
• Manage digital marketing efforts, including social media, email campaigns, and website content.

Minimum Qualifications:

• Bachelor’s degree in Business Management/Administration, Healthcare Administration, or a related field from a recognized institution.
• Minimum of 5 years of experience in business development, preferably in the healthcare industry specifically Private Hospitals.
• Proven track record of driving business growth and forming strategic partnerships.
• Strong understanding of the healthcare market, including trends, challenges, and opportunities.
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Highly motivated and results oriented.
• Strong organisational and time management skills.
• Experience with market research and analysis.
• Ability to manage multiple projects simultaneously.
• Strong presentation skills.

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Education

• Diploma or above in Medical Laboratory technology or its equivalent.
• Certificate of registration and Valid License from Kenya Medical Laboratory Technicians
• Technologist Board. (KMLTTB)

Experience

• Position holder should have at least 2 years’ experience working as a licensed Lab technologist in a busy Laboratory and experience setting up start up medical Lab operations in a health facility.

Knowledge and Skills Requirements

• Excellent analytical reasoning skills and meticulous attention to detail.
• Computer literacy.

Key competencies

• Commitment to providing high quality care and excellence.
• Ability to work effectively with a team in a culturally diverse environment.
• Ability to use initiative to solve problems is a key competence.

Duties and Responsibilities

• Collection, preparation and management of samples and specimen including safe disposal;
• Cleaning of laboratory apparatus and equipment;
• Keeping of laboratory records;
• Inventory and Stock Management;
• Any other duties as may be assigned by the supervisors.

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Purpose of the job:

To accurately register and generate billing statements for clients.

Duties and Responsibilities:

• To correctly capture the prerequisite demographic information into the HMIS for all patients coming for treatment
• Process and progress preauthorization properly for medical bills undertakings for clients with insurance covers.
• To perform any clerical duties relating to registration and billing in line with the standing orders.
• Billing of patients.
• Review the cost sheet of discharged patients for accuracy and completion in order to prepare billing statements.
• Prepare billing statements for insurance companies, patients and other third parties.
• Process refunds for overpaid accounts.
• Prepare reports and respond to inquiries concerning billing activities.
• Analyze invoices and data for accuracy and completeness.
• Serve and protect the hospital’s image by adhering to professional standards, hospital policies and procedures.
• To check if disease code in the discharge summary matches with what was done to the patient before invoicing
• To fill in daily admission and claim forms and attach the correct requirements during discharge
• To communicate appropriately and provide information to patients in relation to the processes of the hospital
• Any other duties may be assigned by the head of department or management.
• To uphold office etiquette.
• To make sure that the card is fully paid and premiums to exceed at least three months from the time of discharge to avoid claims being rejected
• To ensure that claims are Batched as per medication accorded
• To submit all Batched claims to SHIF Branch for processing and payments

Minimum Qualifications

• An understanding of how to read medical invoices and coding language.
• Knowledge of medical terminology.
• Knowledge of medical billing software.
• Knowledge of medical documentation evaluation.
• Attention to Detail.
• Exceptional customer service and organizational skills.
• Strong problem solving and sound judgment skills.
• Excellent time management skills.
• Excellent communication and IT skills will be added advantage.
• Ability to multi-task, work under pressure and unsupervised.
• Ability to adapt quickly to change
• A holder in CPA II/ACCA Equivalent
• At least two (1-2) years prior experience in billing in a hospital.
• Computer literate

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Purpose of the job:

The job holder will be responsible for patient registration with accurate information, verifying insurance benefits and eligibility.

Summary of Duties and Responsibilities:

• Registration of patients accurately and timely and inputting the details into the Health Management Information System (HMIS).
• Assisting patients to fill claim forms.
• Collect applicable co-pays.
• Preparing new medical record files and retrieving of the same on request
• Arranging patient files in a predesigned order and ensuring no notes are lost when sending the file out.
• Recording outpatient diagnosis in the morbidity register and compiling outpatient statistics on daily basis for administrative use
• Attending to queries and enquiries related to medical records functions and retrieval of requests to the authorized staff
• Obtaining insurance preauthorization’s on behalf of insurance covered patients.
• Ensuring services are rendered to Bonafide corporate scheme beneficiaries
• Validating corporate patients ensuring correct documentation is given and properly filled.
• Processing patient admission and liaising with the Nurse for bed allocation.
• Establish accurate, honest and positive relationship with internal and external customers.

Minimum Qualifications:

• Diploma in Health Records/Medical Records from a recognized institution
• At least 2 years’ experience in a busy medical facility
• Good understanding of Hospital Management Information System (HMIS)
• Good communication skills
• Ability to multi-task
• Highly organized and good planner
• Ability to maintain confidentiality
• Keen attention to detail

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Purpose of the job:

The job holder will be responsible for ensuring accurate dispensing, patient counselling and proper handling of pharmaceutical supplies.

Summary of Duties and Responsibilities:

• Dispense medications and other commodities accurately.
• Advise patients on proper drug use.
• Compound and prepare prescriptions.
• Ensure compliance with pharmacy regulations.
• Manage stock and inventory of medicines.
• Conduct scheduled stock takes.
• Maintain accurate patient records in the HMIS.
• Collaborate with healthcare professionals.

Minimum Qualifications:

• Diploma in Pharmaceutical Technology from a recognized institution.
• Registered with Pharmacy & Poisons Board.
• Current professional practice license.
• A minimum of 3 years’ work experience in a busy setting.
• Previous use and exposure to Hospital Management Information System (HMIS) will be an added advantage.
• Ability to read and interpret prescriptions appropriately and offer the required guidance as necessary.
• Strong knowledge of drug dosages and interactions.
• Attention to detail and accuracy.
• Good communication and customer service skills.