Vacancies at Sidian Bank

JOB PURPOSE

Responsible for the effective management, control and marketing of the Banks Product portfolio within the branch, in line with the Bank’s policy, to ensure growth of the balance sheet and revenue.

KEY RESPONSIBILITIES AND ACTIVITIES

Strategic input and planning:

• Contributes to the completion of the branch operational plan by preparing and implementing an individual business plan that encompasses strategies for performance on branch growth objectives.
• Prepares a personal action plan that contributes to the overall branch budget.

Sales & Business Development:

• Full responsibility for all product lines and all sales and business development.
• Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the branch remains competitive and promptly reacts to changing market conditions and customer needs.
• Develop a focused relationship management approach, which increases the branch ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
• Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
• Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.
• Actively market and develop the banking products to existing and prospective clients to grow the wallet share.
• Continuously conduct market research and competitor analysis to identify new business opportunities.
• Manage relationships of key accounts while tapping on their share wallet through cross selling and upselling.
• Business development through recruiting new key accounts while harnessing their value chains.
• Maintain a comprehensive understanding of the customers’ business plans, financial projections and support requirements.

Strategic Marketing

• Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
• Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank.
• Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
• Support product specialists and the sales teams in marketing of initiatives and other products to local businesses.

Strategic customer experience

• Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
• Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.

Branch Operations:

• Support branch operations as assigned by the Branch Manager to manage leave and other emergency situations.

Compliance:

• Contributes to the flow of staff communications, by attending regular staff meetings – morning huddles and weekly progress meetings.
• Adherence to dress code, code of conduct and HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment.
• Monitor and ensure compliance of facility covenants to ensure performance and profitability.
• Provide regular call reports for all facilities to enhance our Monitoring & Evaluation.
• Monitor service delivery to bank customers to ensure high levels of efficiency and effectiveness.
• Ensure compliance with both internal and external regulatory requirements.
• Work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
• Ensure implementation and compliance with operational policies and procedures, AML/CFT Policies.
• Compliance to the Environmental Social Management (ESM) policy and procedure in day to day business.

DECISION MAKING AUTHORITY

• Customer onboarding as per policy
• Portfolio management as per policy
• Credit appraisal and debt monitoring for accounts in PAR or NPL as per policy
• KYC compliance as per policy

ACADEMIC BACKGROUND

• University degree or above in a relevant business discipline e.g. business administration or finance.

WORK EXPERIENCE

• At least 6 years’ experience in retail banking and/or commercial banking including a minimum of 3 years sales experience.

SKILLS & COMPETENCIES

• Sound knowledge of Retail Banking/SME products, services and processes together with exposure in retail banking branch operations or customer service delivery.
• Profound understanding of retail market, key competitors and offerings as well as our competitive edges to win quality customers.
• Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers.
• Strong leadership, marketing, sales and management skills.
• Highly effective communicator with excellent interpersonal and motivational skills.
• Solid performance management and motivational skills.
• Excellent relationship building and stakeholder management skills.
• Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills.

PROFESSIONAL CERTIFICATION REQUIRED

• Diploma in Banking – AKIB/ACCA/CPA (K)

go to method of application »

JOB PURPOSE

Responsible for the effective management, control and marketing of the Banks Product portfolio within the branch, in line with the Bank’s policy, to ensure growth of the balance sheet and revenue.

KEY RESPONSIBILITIES AND ACTIVITIES

Strategic input and planning

• Contributes to the completion of the branch operational plan by preparing and implementing an individual business plan that encompasses strategies for performance on branch growth objectives.
• Prepares a personal action plan that contributes to the overall branch budget.

Sales & Business Development

• Full responsibility for all product lines and all sales and business development.
• Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the branch remains competitive and promptly reacts to changing market conditions and customer needs.
• Develop a focused relationship management approach, which increases the branch ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
• Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
• Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.
• Actively market and develop the banking products to existing and prospective clients to grow the wallet share.
• Continuously conduct market research and competitor analysis to identify new business opportunities.
• Manage relationships of key accounts while tapping on their share wallet through cross selling and upselling.
• Business development through recruiting new key accounts while harnessing their value chains.
• Maintain a comprehensive understanding of the customers’ business plans, financial projections and support requirements.

Strategic Marketing

• Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
• Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank.
• Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
• Support product specialists and the sales teams in marketing of initiatives and other products to local businesses.

Strategic customer experience

• Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
• Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.

Branch Operations:

• Support branch operations as assigned by the Branch Manager to manage leave and other emergency situations.

Compliance:

• Contributes to the flow of staff communications, by attending regular staff meetings – morning huddles and weekly progress meetings.
• Adherence to dress code, code of conduct and HR policies and procedures and follows laid down grievance and disciplinary procedure to ensure a conducive work environment.
• Monitor and ensure compliance of facility covenants to ensure performance and profitability.
• Provide regular call reports for all facilities to enhance our Monitoring & Evaluation.
• Monitor service delivery to bank customers to ensure high levels of efficiency and effectiveness.
• Ensure compliance with both internal and external regulatory requirements.
• Work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
• Ensure implementation and compliance with operational policies and procedures, AML/CFT Policies.
• Compliance to the Environmental Social Management (ESM) policy and procedure in day to day business.

DECISION MAKING AUTHORITY

• Customer onboarding as per policy
• Portfolio management as per policy
• Credit appraisal and debt monitoring for accounts in PAR or NPL as per policy
• KYC compliance as per policy

ACADEMIC BACKGROUND

• University degree or above in a relevant business discipline e.g. business administration or finance

WORK EXPERIENCE

• At least 3 years’ experience in retail banking and/or commercial banking including a minimum of 1 years sales experience.

SKILLS & COMPETENCIES

• Sound knowledge of Retail Banking/SME products, services and processes together with exposure in retail banking branch operations or customer service delivery.
• Profound understanding of retail market, key competitors and offerings as well as our competitive edges to win quality customers.
• Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers.
• Strong leadership, marketing, sales and management skills.
• Highly effective communicator with excellent interpersonal and motivational skills.
• Solid performance management and motivational skills.
• Excellent relationship building and stakeholder management skills.
• Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills

PROFESSIONAL CERTIFICATION REQUIRED

• Diploma in Banking – AKIB/ACCA/CPA (K)

go to method of application »

JOB PURPOSE

The purpose of the role is to perform objective, independent, and reliable assessments on the effectiveness of the Bank’s risk management activities, its compliance with applicable regulations, and its internal control-environment.  Execution of audit duties in the planning, scheduling, coordinating, reviewing and reporting in line with professional auditing standards and bank audit requirements.

KEY RESPONSIBILTIES

• Audit planning
• Audit execution
• Audit reporting
• Monitoring and follow up

MAIN ACTIVITIES
Audit Planning

• Plan and conduct risk-based & compliance audits in line with the work plan. Prepare engagement audit plans for individual assignments as per the work plan allocations.
• Review and develop audit programs and testing procedures relevant to risk, compliance and audit objectives for audits allocated.
• Assess and evaluate key processes as identified in the risk assessment during assignment planning.
• Identify internal controls issues for key risk processes during planning to adequately test controls and processes.

Audit Execution

• Perform audit procedures to verify the design and effectiveness of controls through testing and interacting with the relevant staff.
• Ensure successful completion of assigned/planned audit engagements, from start to finish, inclusive of preplanning, fieldwork, and wrap-up activities.
• Use audit project management tools to record and track an audit project progress.
• Prepare of audit files for assignments allocated and ensure proper sign-off & filing of working papers.
• Carry out spot checks on keys areas such as cash count etc.
• Assess, evaluate and advise management on how to achieve statutory/ legal compliance;

Reporting

• Prepare draft audit reports of key risks identified during execution and their respective root causes.
• Discuss audit findings and recommendations with the directors and departmental heads; identify and communicate control issues noted, offering practical solutions relevant to business and related risks.
• Prepare and submit timely, quality audit reports for review.
• Assess, evaluate and advise management on how to achieve statutory/ legal compliance through specific and insightful recommendations.

Monitoring and Follow Up

• Consistently monitor the progress of implementation of the agreed management action plans by way of tracking and follow-up audits and report on any gaps observed.
• Develop and maintain productive client and staff relationships.
• Conduct ad-hoc/ special investigations and reviews as requested by management or Board Audit & Risk Committee (BARC).
• Undertake any other tasks as assigned by Internal Audit Manager from time to time.

ACADEMIC BACKGROUND

• University degree in business preferably in accounting or finance from a recognized university

WORK EXPERIENCE

• Minimum of 3 years of experience in auditing or a minimum of 5 years operations experience in a bank.

PROFESSIONAL CERTIFICATION

• CPA and/or CIA and/or CISA

go to method of application »

JOB PURPOSE

The Job holder will be responsible to solicit, build and maintain relationships with Trade Finance & Corporate Banking  Banking clients through provision of highly analytical, professional and well-rounded service presentations and consultations of the Bank’s Business Banking products ranging from liabilities to asset facilities to serve as one-stop and all-rounded Banking experiences and promote Sidian as the go to SME Bank. This involves growing business in terms of liabilities and assets as well as non-funded businesses in areas such as trade finance, bancassurance, forex, transactional income and channels usage from the bank’s target markets to increase share of wallet for the bank.

This role is responsible for continuous enhancement of the breadth and depth of product lines for the business function to achieve and sustain competitive positioning in the target markets. Effective account relationship management resulting in optimization of customer satisfaction, retention and wallet share through selling multiple solutions from appropriate range of the bank’s product is critical.

KEY RESPONSIBILITIES

• Strategic input and planning
• Sales, Business Development & Relationship Management
• Risk Management
• Strategic Marketing
• Strategic customer experience
• Leadership & Management

Strategic input and planning:

• Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
• Provide input and recommendations to the Business Banking short- and long-term strategy in a bid to grow the wallet share and maximize revenue for the department.

Sales, Business Development & Relationship Management:

• Develop a target market database of clients in the Bank’s desired industries/sectors, have well defined call objectives and drive a robust calling program that will generate sales and business for the Bank.
• Develop business opportunities and monitor business’s activities in line with the Bank’s long-term strategic and annual business plans and ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
• Act as liaison between clients and internal operations team to timely and effectively understand and provide all types of banking products including but not limited to deposits, loans, trade finances and remittance for the clients.
• Develop a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate deposits, lending and revenues from existing and new customers in line with the enterprise strategy.
• Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.
• Develop a focused relationship management system, which increases the Bank’s ability to increase the flow of business and generate lending, trade finance, deposit and cash management business from existing and new customers in line with the target market segments for the bank.

Risk Management:

• Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to lending.
• Ensure customer value proposition is implemented in compliance with external and internal regulations & policies i.e. operational, credit, reputational and people risk.
• Facilitate and collect all clients’ required documents for application of banking facilities to verify their eligibility.
• Gather valid applicants’ financial records by obtaining and compiling copies of clients’ credit histories, corporate financial statement and other financial information.
• Solicit, build and maintain new and existing clients in accordance with the guidelines stated in the Trade Finance & Corporate Banking policies and procedures to ensure sustainable and secure deposit and loan portfolios.
• Present and provide highly professional consultations to target corporate clients to address their demands and match with the Bank’s products and services.
• Discuss credit-related issues and loan packaging to provide sound financial advice and tailored solutions for the clients as well as to take the opportunity to cross-sell other banking products.
• Conduct financial analysis and interpret applicants’ financial status, credit, property evaluations, repayment capacity to determine feasibility of granting loans and other credit facilities.
• Conduct a site visit at clients’ business premise and proffered collateral during loan assessment process to obtain in-depth information concerning to the soundness of their business and purpose of loan application and ensure sufficient and acceptable security for the loan.
• Process and prepare Credit Appraisal Report for commercial applications including detailed loan appraisal write-up and detailed financial analysis of the corporate clients in order to submit for loan approval.
• Prepare and execute loan contracts and arrange loan disbursement timely and accurately to fulfill clients’ needs and satisfactions.
• Make regular site visits to existing clients to determine the actual conditions of the business and loan collateral whether it should remain the same or be downgraded as well as to develop relationship with clients as part of retention strategies.
• Closely monitor on recommended/processed loan for timely repayment and to ensure Portfolio At Risk remains within acceptable level.
• Follow up delinquent clients immediately and refer such case to higher authority to actively handle the loan portfolio.

Strategic Marketing:

• Embed strategic marketing by focusing on how to develop competitive advantage into the changing marketplace and leveraging on the banks distinctive capabilities to drive value.
• Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
• Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank.
• Strategic product development by continuously developing and refining the banks products.
• Gather insights and provide recommendations that position the bank as a leading SME go to bank which focuses on entrepreneur.

Strategic customer experience:

• Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
• Create a differentiated customer experience design, tailored to target customer needs and optimize customer interactions with the brand, offerings, and touch points to consistently deliver and make continuous improvements to the design.
• Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.

DECISION MAKING AUTHORITY

• The role is highly guided by Policies and Procedures;
• Pricing structures and negotiation parameters;
• Range of products to support the client.

ACADEMIC BACKGROUND

• University degree or above in a relevant business discipline e.g. business administration or finance.
• Master’s degree will be an added advantage.

WORK EXPERIENCE

• At least 8 years’ experience in banking.
• Sound knowledge of Business Banking/SME products, services and processes together with exposure in retail banking branch operations.

SKILLS & COMPETENCIES

• Proven track record of growing a profitable and sustainable portfolio that delivers to the banks bottom-line;
• Profound understanding of SME market, key competitors and offerings as well as our competitive edges to win quality customers;
• Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers;
• Highly effective communicator with excellent interpersonal and motivational skills;
• Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills;
• Excellent customer service, client relationship management, communication, negotiation, problem solving and interpersonal skills;
• Credit evaluation and analysis skills with extensive business insights related to commercial loans in Cambodia context;
• Financial literacy and ability to interpret and analyze financial statements (audited and/or management reports) of the business in order to access repayment capacity and financial soundness of the clients;
• Sense of judgement and common sense with both qualitative and quantitative tools to provide sound and comprehensive analysis/evaluation on complex credit applications;
• In-depth knowledge of the bank branch operations, rules and regulations, laws, granting loans, and credit risk management.

PROFESSIONAL CERTIFICATION

• Diploma in Banking – AKIB (added advantage)