Vacancies at Siginon Group

Responsibilities:

• Deliver agreed revenue and objectives on a monthly, quarterly, and annual basis, and achieve KPIs as per set targets.
• Conduct and deliver sales pipelines.
• Identify potential customers and relentlessly pursue realization of such opportunities leading to revenue for the company.
• Negotiate with customers as per price guidelines applicable to the business units.
• Maintain records of customer details / sales visits and keep management informed by submitting activity and results reports, such as daily reports, weekly work plans, and monthly and annual territory analysis.
• Build and maintaining relationships with customers through regular contacts and visits by adhering to the call program on all assigned and prospect customers
• Conduct business reviews to ensure customers are satisfied with Siginon products and services
• Support Customer Service and work closely with Operations teams on the execution of customer service contracts.
• Promote the services and products of all entities, and coordinate sales efforts with other department sales.
• Provide weekly and monthly reports, data, research, and market intelligence to the Sales Manager, highlighting business performance, competitive landscape, and recommendations
• Track progress against revenue targets and provide weekly and monthly progress reports.

Education, Professional Qualifications & Work Experience

• Bachelor’s degree in Sales/Marketing or equivalent.
• Diploma in Sales and Marketing.
• 3 years’ sales experience in Freight and Logistics industry.
• Proven track record of good performance in Sales.

Skills & Competencies

• Strong communication, negotiation, and interpersonal skills.
• Excellent planning and work management skills.
• Good Market and industry understanding.
• Strong client management skills.
• Proactive and result oriented.

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Responsibilities:

• Responsible for providing daily updates to clients on status of their shipments.
• Ensuring timely file completeness and advising client on any missing documents prior to arrival of shipments.
• Giving guidance to the customer service team in terms of most appropriate course of actions to be taken for complicated challenges.
• Responsible for opening and creating all files in SAP system for imports, exports either through road or air.
• Ensure all quotations are captured in SAP by respective salespersons on timely manner.
• Monthly reports/analysis of all shipments handled and advises the head of department on
• issues leading to delay in clearance both internal and external using the customer
• relationship management tool.
• Coordinate with finance on all third-party payments, timely invoicing on all files handled.
• Create a good working relationship between clients and all government agencies.
• Coordinate clearance and delivery of all shipments handled through Mombasa Clearing and Forwarding Office.
• Handle complaints, provide appropriate solutions and alternatives within agreed time limits and follow up to ensure resolution.
• Coordinate transport and delivery of client’s goods though Siginon owned trucks or authorized subcontractors by the Company.
• Responsible for timely advice to clients on new changes in legislation affecting their business.
• Supervise assigned clients directly or indirectly.
• Ensure accuracy on all third-party invoices and counter check evidence of service delivery prior to forwarding to Finance for payment processing.

Education, Professional Qualifications & Work experience

• Bachelor’s degree in Business Administration or Supply Chain Management
• Diploma in Clearing & Forwarding.
• Short Courses/Trainings in Customer Service.
• At least 3 years’ work experience in a logistics field.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Excellent Teamwork/Collaboration ability.
• Passion and zeal for Customer Service.
• Proficient computer skills.
• High Level of integrity.
• Attention to detail.