Customer Service Associate at Siginon Group

Responsibilities:

• Responsible for providing daily updates to clients on status of their shipments.
• Ensuring timely file completeness and advising client on any missing documents prior to arrival of shipments.
• Giving guidance to the customer service team in terms of most appropriate course of actions to be taken for complicated challenges.
• Responsible for opening and creating all files in SAP system for imports, exports either through road or air.
• Ensure all quotations are captured in SAP by respective salespersons on timely manner.
• Monthly reports/analysis of all shipments handled and advises the head of department on
• issues leading to delay in clearance both internal and external using the customer
• relationship management tool.
• Coordinate with finance on all third-party payments, timely invoicing on all files handled.
• Create a good working relationship between clients and all government agencies.
• Coordinate clearance and delivery of all shipments handled through Mombasa Clearing and Forwarding Office.
• Handle complaints, provide appropriate solutions and alternatives within agreed time limits and follow up to ensure resolution.
• Coordinate transport and delivery of client’s goods though Siginon owned trucks or authorized subcontractors by the Company.
• Responsible for timely advice to clients on new changes in legislation affecting their business.
• Supervise assigned clients directly or indirectly.
• Ensure accuracy on all third-party invoices and counter check evidence of service delivery prior to forwarding to Finance for payment processing.

Education, Professional Qualifications & Work experience

• Bachelor’s degree in Business Administration or Supply Chain Management
• Diploma in Clearing & Forwarding.
• Short Courses/Trainings in Customer Service.
• At least 3 years’ work experience in a logistics field.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Excellent Teamwork/Collaboration ability.
• Passion and zeal for Customer Service.
• Proficient computer skills.
• High Level of integrity.
• Attention to detail.