Vacancies at SKM Africa

We are looking for a dynamic, articulate, and creative Marketing, Knowledge & Communication (MKC) Intern to join our Nairobi office. This is not just an administrative role; it is an opportunity to be at the heartbeat of our firm bridging the gap between our consulting teams and the market, helping to curate our intellectual property, manage our brand presence, and drive internal engagement.

Key Responsibilities

As an MKC Intern, you will rotate through three core pillars:

Marketing & Brand Visibility

• Assist in the execution of the firm’s digital marketing strategy (LinkedIn, Website, and Twitter/X).
• Draft engaging copy for thought leadership articles, press releases, and client newsletters.
• Support the organization of high-profile client events, webinars, and roundtables.
• Ensure all external materials align with our global brand guidelines.

Knowledge Management (KM)

• Harvest and curate intellectual property (IP) from completed consulting projects (sanitizing data for confidentiality).
• Organize and update the firm’s internal knowledge repository (Intranet/SharePoint) to ensure consultants have access to best-in-class tools.
• Conduct quick-turnaround desk research to support business development proposals.

 Internal Communication

• Draft and design the weekly internal newsletter to keep staff connected and informed.
• Support internal campaigns regarding diversity, corporate social responsibility (CSR), and staff wellbeing.
• Assist in creating visual assets (presentations, infographics) for leadership town halls.

Requirements

• Education: A Bachelor’s degree (completed or final year) in Marketing, Communications, Journalism, Business Administration, or a related field. 
• Writing Skills: Exceptional command of written and spoken English. You must be able to synthesize complex business concepts into clear, compelling text.
• Digital Fluency: Proficiency in Microsoft Office (PowerPoint, Word, Excel) is mandatory. Familiarity with design tools (Canva, Adobe Creative Cloud) or CMS platforms is a strong advantage.
• Attitude: A self-starter with a high level of attention to detail and professional maturity.
• Local Context: A solid understanding of the Kenyan and wider East African business landscape.

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Key Responsibilities

Operations & Client Coordination

• Serve as the primary operations contact for key clients, insurers, financiers, and partners
• Lead all internal and external operational communications related to service delivery
• Manage service delivery complaints, incidents, and escalations to resolution
• Ensure consistent service quality across installations, repairs, valuations, inspections, removals, and recoveries

Dispatch & Field Operations Management

• Plan, coordinate, and manage daily dispatch of technicians and field officers
• Ensure turnaround times (TAT) meet agreed SLAs and client expectations
• Monitor job progress in real time and reassign resources in response to delays, emergencies, or workload fluctuations.
• Follow up on overdue, failed, or escalated jobs to closure

Workflow & Systems Control

• Receive and prioritize job requests from sales teams, operations, and clients
• Maintain an effective job scheduling and tracking system covering Job assignments, Execution, completion and reporting.
• Ensure accurate capture and updating of all job statuses within operational systems

Data, Reporting & Performance Monitoring

• Track and analyze operational data including:
• Jobs dispatched and completed
• Completed valuations, installations, removals, and recoveries
• Job volumes, turnaround times, and failure rates
• Prepare daily and weekly operational performance reports
• Identify operational gaps and recommend efficiency improvements

Technician Supervision & Productivity

• Supervise technician attendance, availability, and deployment
• Monitor productivity metrics including jobs per day and turnaround times
• Ensure compliance with standard operating procedures, valuation protocols, and installation standards

Risk, Compliance & Investigations Support

• Ensure field operations comply with company policies, regulatory requirements, and client guidelines
• Support investigations related to:
• Fraudulent or false valuations
• Device tampering or interference
• Collusion, negligence, or procedural breaches
• Escalate operational risks and support corrective and preventive actions

Requirements

Qualifications & Experience

• Diploma or bachelor’s degree in operations management, Logistics, Business Administration, or a related field
• Minimum of 3–5 years’ similar experience in a vehicle tracking and valuation firm.
• Prior experience in vehicle tracking, valuation, insurance support services, or recovery is compulsory.
• Proven experience in managing technicians or field-based teams