Vacancies at Summit Recruitment and Search

The successful candidate will lead the central reservation functions for their East African portfolio. He/She will be the strategic heartbeat of their booking operations, responsible for maximizing group revenue through meticulous inventory management, high-conversion inquiry handling, and the seamless integration of AI-driven booking tools. He/She will ensure that every guest’s journey begins with the world-class hospitality that East Africa is known for.

Key Responsibilities

• Drive yield optimization through static and dynamic pricing strategies in collaboration with Revenue Management, ensuring rate parity across all channels.
• Control and allocate inventory for groups, weddings, and corporate retreats to maximize occupancy and ADR.
• Monitor market and competitor performance using tools such as STR and Lighthouse to adjust positioning in real time.
• Lead, mentor, and upskill centralized and remote reservations teams, embedding a “sales-through-service” culture.
• Implement and optimize digital solutions including PMS platforms and AI chatbots to improve efficiency and guest response times.
• Define and track KPIs focused on conversion, upselling, and overall revenue contribution.
• Build and manage strategic relationships with key trade partners, while personally overseeing VIP and high-security bookings.
• Produce revenue forecasts and pickup reports, while developing and auditing SOPs to ensure operational consistency and compliance.

Key Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5+ years in senior reservations roles, including at least 2 years at multi-property or group level.
• Strong regional expertise in the East African tourism circuit (Kenya, Tanzania, Rwanda, Uganda), with Safari Lodge experience highly preferred.
• Advanced proficiency in PMS (Res Request or Opera), CRS, and Channel Managers (e.g. SiteMinder), with exposure to AI-driven booking tools.
• Highly analytical, with the ability to convert complex data into effective sales and revenue strategies.
• High cultural intelligence and proven experience managing diverse, multi-national teams.
• Excellent verbal and written communication skills in English, with Swahili as a strong advantage.

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This role is pivotal in driving efficient, sustainable, and profitable farm operations through strong leadership, sound financial management, and effective supervision of both livestock and crop activities.

Key Responsibilities

• Provide strategic and hands-on leadership across dairy, beef, and goat operations.
• Oversee all crop farming activities, including hay, maize, and wheat cultivation.
• Implement cost-effective and sustainable agricultural practices to improve productivity and profitability.
• Develop and enforce operating procedures and schedules for all farm operations.
• Prepare and manage budgets, monitor costs, and work towards financial independence from other group businesses.
• Supervise, train, and motivate farm staff to deliver on set production and operational goals.
• Maintain infrastructure, equipment, and ensure effective use of farm assets.
• Regularly report on performance, risks, and progress to the Managing Director.

Key Qualifications

• Bachelor’s Degree or Diploma in Agriculture, Animal Science, Agribusiness, or a related field.
• Experience in large-scale livestock and crop farming, with at least 5 years in a leadership role.
• Strong understanding of dairy production, beef cattle management, and crop cycles.
• Demonstrated experience in financial planning, farm budgeting, and reporting.
• Proven team leadership and interpersonal skills, with the ability to work independently.