Vacancies at Sun King (Formerly Greenlight Planet)

About the role:

• The aftersales Intern will play a key part in assisting our partnership customers by handling inquiries, assisting with warranty claims, and contributing to the continuous improvement of our support systems. He/she will also be involved in data analysis, SOP documentation, and bot/website development projects. This internship offers a hands-on opportunity to grow your skills in customer service, operations, and cross-functional team work within a dynamic, fast-paced environment.

What you would be expected to do:

• Provide exceptional assistance to partnership customers, addressing inquiries and resolving issues promptly.
• Assist with warranty claim processing, ensuring efficient and accurate handling of claims.
• Assist in developing, maintaining, and updating the product support portal to enhance service quality.
• Assist in creating troubleshooting manuals and training sessions. 
• Record and analyse data to identify trends, improve processes, and assist decision-making.
• Contribute to website and Bot development, updates, and improvements.
• Work with cross-functional teams to assist various projects and initiatives.
• Maintain detailed and organized records of customer interactions and assistance activities.
• Contribution to SOP documentation.
• Any other tasks assigned.

You would be a strong candidate if you:

• Have relevant work experience
• Possess a bachelor’s degree or its equivalent is required. 
• Are tech-savvy with a strong comprehension of customer assistance tools and technologies
• Have the ability to establish and maintain effective relationships with different stakeholders.
• Are familiar with operational tools such as Google Sheets, Excel, PowerPoint, and Google Slides.
• Possess excellent customer management skills
• Are an excellent communicator and have good people relations skills
• Demonstrate strong analytical skills and attention to detail
• Are experienced with data recording and analysis.
• Have the ability to work alone and as part of a team
• Are proactive, eager to learn, and able to manage multiple tasks effectively.

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About the Role

• The Process Excellence Operations Lead focuses on operational processes, identifying opportunities for improvement, and using data to recommend practical ways to enhance efficiency, reduce costs, and improve overall performance.
• This role works across cross-functional teams to generate insights, improve workflows, and contribute to business direction.

What you will be expected to do:

Operations Process Improvement

• Review existing operational workflows across warehousing, inventory management, procurement, and logistics to identify gaps and opportunities for improvement
• Guide structured process improvement initiatives aimed at simplifying workflows, reducing costs, improving cycle times, and strengthening operational controls
• Develop and implement scalable standard operating procedures and playbooks that can be consistently applied across locations and markets
• Work with operations teams to test, implement, and evaluate improvements, ensuring adoption and continuity
• Document processes through clear SOPs, process maps, and control checklists to maintain operational consistency

Operational Controls and Compliance

• Strengthen operational practices by improving key control mechanisms such as inventory reconciliation, stock handovers, and system-to-physical stock alignment
• Identify root causes of recurring operational issues (e.g., inventory discrepancies, process delays, data inconsistencies) and implement sustainable solutions
• Contribute to audit and compliance requirements by ensuring operational processes align with company policies and internal control standards
• Work with relevant teams to ensure control practices are embedded into day-to-day operations and tracked through clear ownership

Data Insights and Performance Tracking

• Gather and interpret operational data to identify performance trends, operational risks, and areas for improvement
• Develop and maintain dashboards and reports that track key operational indicators across warehousing efficiency, inventory accuracy, logistics performance, and procurement cycle times
• Provide data-backed insights that guide planning and continuous improvement
• Work with stakeholders to ensure operational data accuracy and consistency across systems

Reporting and Communication

• Prepare clear and concise reports and presentations to communicate operational findings, risks, and improvement opportunities
• Track and report the progress and outcomes of process improvement initiatives, ensuring that improvements are measurable and sustained
• Translate operational needs into structured insights and practical recommendations

Cross-Functional Coordination

• Work with operations, finance, and technical teams to translate operational needs into practical system or process improvements
• Coordinate implementation of initiatives across stakeholders and maintain alignment on process changes
• Contribute to integrating continuous improvement practices into daily workflows

Success in This Role Will Be Measured By:

• Improvements in operational KPIs (inventory accuracy, cycle time, logistics efficiency)
• Reduction in recurring operational issues
• Effective implementation and adoption of improved processes
• Increased operational visibility through dashboards and reporting

You might be a strong candidate if you have:

• A Bachelor’s degree in Supply Chain Management, Project Management, Mathematics, Economics, Statistics, Business Administration, Data Science, or equivalent practical experience
• 4–6 years of experience in operations, supply chain, logistics, consulting, or process improvement roles
• Strong problem-solving skills, with the ability to identify inefficiencies and propose practical improvements
• Experience in process mapping, requirements gathering, and working with cross-functional stakeholders
• Familiarity with project management approaches (Agile, Waterfall, or similar frameworks) and experience contributing to operational improvement initiatives
• Working knowledge of supply chain and operations processes, including warehousing, procurement, logistics, and inventory management
• Proficiency in data tools such as Excel or Google Sheets and data visualization platforms, including experience working with AI-enabled tools
• Experience working with ERP or operational systems used for supply chain, inventory, or logistics management
• Ability to work with complex datasets, generate meaningful insights, and present findings clearly to different stakeholders
• Clear communication skills, with the ability to translate operational topics into structured insights and practical recommendations