Vacancies at World Vision Kenya

Key Responsibilities

Product Management and strategy:

• Develops Product Mix and Pricing Strategy analysis and reporting tools to work with MFIs so product focus, number and pricing all contribute to competitiveness, acceptable risk profile, growth, scale and profitability.
• Uses available information / data sources (BBI) to develop data insights on areas of retention, new vs renewal, loan size, secured vs unsecured, etc. to assist MFI to improve product and services
• Creates quarterly reports that capture lessons learned, track key reporting indicators and show progress on TA, pilots, roll outs and scaling activities.

Product Development:

• Collaborate with cross-functional teams to conceptualize, develop, test, and launch new financial systems and products in the field.
• Develop a Human Centered, Product Development process framework as a guideline for MFIs to build on and develop their own process in alignment with global standards and policy.

Monitoring and Evaluation of Client Experience and Satisfaction

Evaluates Clients potential and market surveys:

• Evaluates feedback from existing client´s surveys and explore opportunities for product enhancements.
• Based on needs assessment, supports MFIs in creating client´s surveys and other feedback mechanisms.

Evaluates customer satisfaction and competition, providing recommendations to improve customer experience:

• Monitors customer satisfaction level vs standards, complaints and customer relationship management and analyse customer service across different channels (Call Centre, Branch Operations, Digital/Mobile) of MFIs to provide recommendation to improve customer experience.

Knowledge Management and VFI positioning:

• Support in positioning VFI as a leader in Financial Inclusion by participation in industry´s forums and knowledge sharing events.
• Create knowledge management content for a broader audience based on successes and lessons learned from different projects and initiatives.

Required

• Training related to Product Management, Product Development and/or Marketing, Data Analysis.
• Formal or informal training in Credit Risk Management
• Extensive working experience of minimum of 10 years in a Microfinance, Financial Inclusion environment.
• At +/-5 years of management experience in roles of credit product development and management in Financial Inclusion institutions, at least 2 of those years in senior management roles.
• Experience working in a multinational and multicultural environment with proven cross-cultural effectiveness
• A strong understanding of credit products, risk assessment, and credit risk management.
• Financial Acumen: Proficiency in financial concepts, market trends, and credit market dynamics.
• Successful record of working in Cross-Team Collaboration, leading and influencing teams across different functions.
• Good written and verbal communication skills and strong at influencing.
• Excellent planning, monitoring and organization skills.
• Ability to analyse, recommend solutions, mentor and guide people
• Must be able to simultaneously manage multiple priorities, projects and stakeholders
• Strong data analysis skills, digital literacy and creating high quality reports
• Knowledge of best credit standards / practices within the microfinance industry.
• Excellent written and verbal English fluency.

Preferred

• Master’s degree or higher in areas related to economic and social development, inclusive finance or related.
• Advanced studies, training or certification in Human Centred Design methodologies for Financial products and services.
• Experience in projects involving Capacity Building is a plus.

Languages and Travel 

• A second language, French or Spanish with good verbal command is preferred.
• Ability to travel up to 25% of the time.

go to method of application »

Key responsibilities

Product Management and strategy:

• Creates, builds, enhances and supports a global strategy detailing minimum standards and common directive on credit and savings initiatives  within  the  network  including  how the use of technology and other low-cost operating models such as agent networks will drive down the cost of transactions in rural areas.
• Creates quarterly reports that capture lessons learned, track key reporting indicators (performance of budget vs actual, regulatory compliance and other indicators) and show progress on TA, pilots, roll outs and scaling activities.

Product Development:

• Develop  a Human Centered,       Product Development process framework as a guideline for MFIs to build on and develop their own process in alignment with global standards and policy.
• Provides guidance and support to MFIs in the identification of channels and potential partners for the distribution of the savings product

Monitoring and Evaluation of Client Experience and Satisfaction

• Evaluates Clients potential and market surveys:
• Evaluates feedback from existing client´s surveys and explore opportunities for product enhancements.
• Based on needs assessment,  supports MFIs in creating client´s surveys and other feedback mechanisms.

Provides  strategic  leadership  and  oversight  to the Product Management of Credit products:

• Ensure that the development activities for the product are aligned with the overall strategy for the portfolio
• Support the role creating networks and collaborating with stakeholders to rollout the development, marketing and positioning strategies for the product

Leadership, guidance and support to the team for personal/team development and wellbeing (personal, professional and spiritual).

• Inspire and nurture the spiritual and professional development of direct reports.
• Instill and encourage a strong servant and service culture in leaders and their teams; role modelling Christian Leadership and Core Values.

Knowledge, skills and experience 

Required

• Technical knowledge of credit and savings products for retail banking or microfinance
• Training related to Financial Product Management, Product Development and/or Social Marketing, Data Analysis.
• Extensive working experience of minimum of 10 years in a Banking, Microfinance or treasury functions.
• At least 5 years of management experience in roles of financial product development and management in Banking or Financial Inclusion institutions, at least 2 of those years in senior management roles.
• Relevant experience with marketing and positioning of savings products in different markets.
• Relevant experience in administering a Risk Management Framework for savings/deposit products
• Familiarity with the management of credit related products
• Experience working in a multinational and multicultural environment with proven cross-cultural effectiveness
• Experience managing teams and leading staff working remotely
• Financial Acumen: Proficiency in financial concepts, market trends, and savings credit market dynamics.
•  Successful record of working in Cross-Team Collaboration, leading and influencing teams across different functions.
• Good written and verbal communication skills and strong at influencing.
• Excellent planning, monitoring and organization skills.
• Ability to analyse, recommend solutions, mentor and guide people
• Must be able to simultaneously manage multiple priorities, projects and stakeholders
• Strong data analysis skills, digital literacy and creating high quality reports
• Knowledge of best savings standards / practices for the lower segment of the pyramid.

Preferred

• Master’s degree or higher in areas related to economic and social development, inclusive finance or related.
• Advanced studies, training or certification in Human Centred Design methodologies for Financial products and services
• Experience in projects involving Capacity Building is a plus.

Languages and Travel 

• A second language, French or Spanish with good verbal command is preferred
• Ability to travel up to 25% of the time.