Vacant Position at Standard Bank Group

Job Description

• This is a sales role focused on driving customer acquisition and deepening relationships with Client with through proactive engagement. The primary objective is to onboard new customers and cross-sell banking products to existing ones by reaching out at key moments. The role aims to consistently exceed customer expectations by delivering timely, relevant, and personalized solutions that enhance their banking experience.

Qualifications:  

• First degree 

Experience Required

• 1–2 year of sales experience, preferably within the banking or financial services sector.
• Fresh graduates are welcome to apply, especially those with a strong passion for sales and a desire to build a career in financial services.
• Demonstrated ability to engage clients, understand their needs, and offer tailored solutions is an added advantage

Additional Information

Behavioural Competence

• Passionate about sales and service.
• Target driven
• Ability to handle pressure/conflict.
• Self-motivated.
• Integrity and honesty.

Technical Competence

• Customer Service Skills
• Banking knowledge
• Good verbal communication skills
• High customer regard
• Good presentation skills

go to method of application »

Job Description

• The Branch Manager oversees the overall customer service, business development, operational efficiency, and profitability of the branch by driving asset and liability growth, ensuring high customer satisfaction , and maintaining strict compliance with the internal bank policies and regulatory standards.

Type of Qualification: First Degree
Field of Study:Bachelor's degree in Business, Finance, Economics, Banking, or a related field.

Experience Required

• 5-7 years
• Experience in banking and financial services, including significant exposure to retail banking, customer relationship management, sales, and branch operations.
• At least 3 years' experience in a Branch Manager role or a comparable leadership position with accountability for business growth, customer experience, operational excellence, and profitability.
• Demonstrated success in driving asset and liability growth, sales performance, portfolio expansion, and revenue generation within a branch or business unit environment.
• Proven experience leading and developing high-performing teams, including coaching, performance management, talent development, and employee engagement.
• Strong understanding of banking operations, risk management, regulatory compliance, Anti-Money Laundering (AML), and internal control frameworks. 
• Experience building and managing relationships with retail, SME, and business banking clients, with a strong track record in business development and customer acquisition. 
• Demonstrated financial acumen, including experience managing branch profitability, budgets, costs, and performance metrics. 
• Experience in customer-facing banking roles and a strong focus on delivering exceptional customer service will be an added advantage

Behavioural Competencies:

• Articulating Information
• Challenging Ideas
• Following Procedures
• Making Decisions
• Producing Output
• Providing Insights

Technical Competencies:

• Application & Submission Verification 
• Banking Process & Procedures
• Client Acceptance & Review
• Client Knowledge
• Processing
• Product Knowledge