Vacant Roles at Tower Sacco

JOB PURPOSE

• Reporting to the Head of Marketing the Marketing Manager is responsible for marketing activities, building and maintaining a strong and consistent brand, develop and manage marketing programs in specific channels, support business objectives, lead acquisition, foster customer retention, execute business development, provide sales support, and advance brand building

JOB DESCRIPTION

• Participate in Brand Management through development & execution of initiatives that will improve brand visibility and brand equity for the SACCO.
• Coordinate with the Business Development Officers, and other departments/Branches to produce effective strategies.
• Deploy successful marketing campaigns and own their implementation from ideation to execution.
• Liaise with the Head of Marketing to execute the annual marketing plan and ensure that it is delivered within the budget.
• Assist the Head of Marketing in preparing the annual Marketing Plan, through building marketing programs to support specific marketing objectives across different channels and segments in support of our overall strategic marketing plan.
• Ensure that the SACCO’S marketing objectives are achieved, measured and results reported to all relevant stakeholders.
• Together with the Head of Marketing, assist to oversee and approve marketing materials, from product development and further assess them on the colour code, quality, and quantity. 
• Assist in creating engaging and informative content for the website, e-newsletters, content marketing channels that the business might leverage.
• Monitor, review and report to the Head of Marketing on all the marketing activities and results.
• Coordinate cross functional teams through keeping all the concerned informed of the marketing plans.
• Increase utilization of products and services at alternative channels network.
• Drive new innovations to support non-traditional services to support credit application and loan repayments.
• Champion customer service and implementation of quality service delivery standards.
• Offer guidance to business development officers in executing the SACCCO’s growth strategy.
• Develop the capacity of the business development team and the sales executives.
• Verify and compile monthly sales executives commission reports.
• Keep the records of all the sales team and work closely with the HR department to ensure that their contracts are up to date.
• Give marketing support to designated branches so that they meet their recruitment targets.
• Any other lawful duty that may be assigned from time to time by the Head of Marketing, the CEO or any other person in authority.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in marketing/business administration / Bachelor of Arts Marketing option/Public relations or  related field.
• Professional certification by MSK or CIM will be an added advantage.
• Minimum relevant experience of 5 years in marketing or Business Development field preferably in a financial institution.
• KCSE C Plain with C (Plain) in English & Mathematics.
• Age above 30 years.
• Excellent communication and interpersonal abilities.
• Creative and customer focus
• Commitment to excellent service delivery.
• High level of integrity and professionalism
• Excellent language and management skills
• Team player.

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JOB PURPOSE

• Responsible for the management of Alternative Banking Channels for the SACCO.  The primary purpose of this role is to enhance customer service access, convenience and engagement by leveraging on technology and innovative channels through spot mobile banking, pay bill, agency banking, ATMs, Merchant Purchases with an overall aim of driving the SACCO’s alternative channels business whilst delivering superior customer service, operational efficiency as well as meeting regulatory requirements.

 JOB DESCRIPTION

• To execute day-to-day alternate channels operations related to the assigned digital channels.
• Responsible for instant Card Printing process, pin setting and issuance to members.
• Ensure Implementation of all the alternate channels business policies and procedures.
• Handling the card stock management process and prepare the reorder levels to purchasing dept. with the needed materials.
• To manage all physical blank Card issuing and personalization.
• To perform annual cardholder review for both active and inactive card and report preparation.
• Ensure all card and pin requests from branches are answered promptly.
• To review and control daily report to ensure proper reconciliation and documents collected are accurate and properly filed.
• Ensure that all alternative channels comply with regulatory requirements, security standards, and data protection policies.
• Implement necessary controls and measures to mitigate potential risks and vulnerabilities.
• Analyze data and performance metrics of alternative channels to measure their effectiveness in line with the Sacco targets.
• Working with branch team to provide continuous training and awareness on operations, product knowledge on ABC, Anti Money Laundering & Combating of Financing of Anti-terrorism (AML/CFT).
• Manage Card Inventory, Supply Ordering, Monitoring and Balancing End of Month.
• Track & monitor ABCs’ progress, provide ABC update reports and implementation reports.
• Identify and review product features based on internal customer feedback.
• Standardization and alignment of Alternative Channels with other business units
• Train the ABC team and end users on Alternative Channels.
• Convey, recommend and provide different suggestions to the Product and development team after studying and analyzing the current market trends / campaigns.
• Escalate unresolved problems and complaints to the pertinent department.
• Customer education and promotional activities in conjunction with the ICT, Operations, Marketing, Finance & Risk departments
• Monitor the performance of the Card systems, ATMs, Mobile Banking, Agency Banking, internet banking and interfaces to other banking channels to ensure smooth running of these Optimally drive growth of Mobile Banking transactions via Advertising.
• Resolve members and internal inquiries in a timely and accurate manner.
• Ensures research of daily reports and card problems related to member's accounts is completed and assists with inquiries, corrections, changes, and deletions.
• Identification, assessment, and implementation of products on alternative channels to expand the organization's reach and improve customer interactions.
• Responsible for reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures and adherence to Data Protection Act.
• Development and integration of all existing and new delivery channels and services considering implications of customer expectations.
• Implementation of new ABCs at Branches as well as implementation of existing ABCs in new branches.
• Identify and implement opportunities for migration of customers from high-cost branch and manual transactions to alternative and lower cost channels with the objective of reducing the cost-of-service delivery bank wide.
• Ensure successful implantation of ABC through collaboration with business partners within and outside the organization.
• Modification on Digital Banking Related Terms and conditions, FAQs by consulting with internal Audit and Risk Departments.
• Any other lawful duty that may be assigned by the Head of Operations, Operations Manager or any other Person in Authority.

PREFERRED QUALIFICATIONS & SPECIFICATIONS

• Bachelor’s degree in Cooperative/ finance/accounting, or any other related or Diploma in Management/Accounting/finance & Banking or a relevant field or
• Professional certification as a Certified Public Accountant./Certified credit Professional
• Minimum relevant experience of 3 years preferably in a reputable financial institution.
• KCSE C Plain with C (Plain) in English & Mathematics.
• Age above 24 years.
• Excellent communication and interpersonal abilities.
• High level of integrity and attention to detail.
•  Ability to Multitask with close attention to details.
• Possess good interpersonal skills and sound judgement.

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JOB PURPOSE

• Reporting to the Operations Manager the job holder will be expected to aggressively sell and market Diaspora banking products to existing and potential customers, whilst also providing prompt personalized and efficient customer service to the SACCO’s Diaspora customers to support customer acquisition and retention initiatives.

JOB DESCRIPTION

• Establish, build and strengthen one-on-one relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals
• Ensure that the Customer is central to the entire life cycle approach of maximizing sustainable value add to both the Customer and the SACCO.
• Establish and build knowledge and understanding of product and credit application processes to eliminate reworking and ensure acceptable turnaround times for customers.
• Maintain proper records (filing, update customer records on Core Banking system).
• Ensure that customers are well informed with regards to lending application processes , Credit maintenance processes and account conduct expectations.
• Clearly and transparently inform customers of contract/account terms and conditions, fees, rates and commissions where applicable. Be prepared to articulate the value added if challenged on pricing.
• Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, queries and complaints.
• Appropriately Monitor initial activation and usage of transaction accounts and proactively take steps to mitigate dormancy.
• Assist in the growth of customer base and ensure retention of existing customers by continuously reviewing, recommending and cross selling suitable products to target customer segments based on needs.
• Assist in driving the Diaspora banking proposition through exceptional sales and service performance to the diaspora customers.  Champion and deliver world class customer service by ensuring service excellence for customers and adherence to the SACCO’s Service Level Agreements.
• Ensure business growth within the given portfolio as handed over by the various diaspora agents and referrals.
• Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, readily to help at all times depending on the different time zones and providing professional resolution of problems/issues.
• Maintain a well-developed working knowledge of the complete line of products and services offered taking responsibility to keep up to date and request assistance for further development needs.
• Provide a customer experience that is consistent across all touch points and enhance customer satisfaction, loyalty and retention and provide a differentiated experience form other providers in the market.
• Manage Diaspora clients’ requests/transactions in compliance with the SACCO policies, procedures and guidelines with zero tolerance to operational risk & frauds.
• Exercise due diligence in operations on Know your customer (KYC), Anti-money laundering (AML) to prevent and detect frauds and forgeries.
• Assist in organizing networking forums for existing and prospective customers
• Client-relationship review/assessment to determine and address:
• Customer satisfaction
• Product usage
• Needs gap analysis
• Multi-banked situation
• Any other duties assigned by the Operations Manager, Head of Operations, Diaspora Relationship officer and the C.E.O

PREFERRED QUALIFICATIONS & SPECIFICATIONS

• Bachelor’s degree in a Finance/business related field /any other relevant discipline.
• Have at least a minimum experience of 3 years in Banking/Financial institution environment.
• Exposure in sales/customer service will be an added advantage.
• KCSE C Plain with C (Plain) in English & Mathematics
• Age above 24 years
• Excellent interpersonal & communication skills.
• Strong analytical and problem-solving skills.
• Relationship management skills
• Results driven

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JOB PURPOSE

• To support and work collaboratively with the Finance team in preparation of financial reports, performing accounts reconciliations & supporting the overall finance procedures.

JOB DESCRIPTION

• Daily updating of bank remittances to members’ accounts.
• Preparing the Local purchase orders
• Reconciliation of the Cash-books with bank statements and ensuring proper posting are made into the Ledger Accounts
• Following up on outstanding bank reconciliation items as guided by the accountant.
• Managing the Society’s Journals and Ledgers
• Assisting the finance department and senior accounting staff members with various tasks, including preparing liquidity reports, record filing through EDMS, and statements of accounts.
• Sorting financial documents and posting them to the proper accounts.
• Reviewing system reports for accuracy and meticulously tracing errors back to their source.
• Preparing cheques and payment vouchers.
• Refund of members’ withdrawals and other related deductions.
• Timely and accurate processing of payments.
• Daily petty cash requisition, issuance and posting to the relevant ledgers.
• Maintaining and updating stock records, responsible for conducting physical stock counts, perform regular stock reconciliations and overall monitoring of stock transactions.
• Scanning, filing and organizing all Accounts invoices.
• Investigate ledger differences, deal with the department involved and advice the Chief Accountant on all the differences.
• Any other lawful duty as may be assigned by the Head of Finance, Chief accountant, or any other person in authority.

PREFERRED QUALIFICATIONS & SPECIFICATIONS

• Minimum of CPA II/CIFA II or Diploma in Accountancy/finance & Banking or a diploma/CPA/CIFA Final/degree in relevant field .
• Those with at least 3 years and above in an accounting institution/financial institution/SACCO movement preferably in the finance/Accounts department will have an added advantage.
• KCSE mean Grade C (plain) with C plain in Mathematics and English.
• Age above 24 years
• Ability to Multitask with close attention to details.
• Possess analytical skills with attention to detail
• Strong communication and presentation skills.
• Ability to maintain high level of equity, transparency and confidentiality
• Be of exemplary integrity and honesty

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JOB DESCRIPTION

• Reporting to the Registry officer, the job holder will ensure that records management is a discipline which utilizes an administrative system to direct and control the creation, version control, distribution, filing, retention, storage and disposal of records, in a way that is administratively and legally sound, whilst at the same time serving the operational needs of the SACCO and preserving an adequate historical record.

DUTIES

• Ensure implementation of the records management guidelines, procedures, standards and policies
• Reorganizing files and documents in view of maintaining the most efficient and effective document retrieval and accessibility.
• Preparing and maintaining records inventories both manual and electronic and keeping the inventory register up to date.
• Maintaining and creating clear, secure, accurate and reliable records
• Managing files and their movements
• Ensuring orderliness and security of the registry.
• Collaborating with branches in ensuring preservation of long term temporary and permanent electronic records including migration as necessary.
• Ensuring that all obsolete records are disposed or transferred in accordance with applicable disposition policies and procedures.
• Perform general Registry duties such as sorting, preparing members circulars and notices for dispatch, attending to registry related enquiries.
• Ensure compliance with relevant legislation and regulations on confidentiality of Data.
• Any other duty that may be assigned by the Registry Officer, Head of HR, C.E.O. or any authorized officer.

PREFERRED QUALIFICATIONS & SPECIFICATIONS

• Diploma/Higher diploma in Records Management or Business Information Management. A degree in a related field will be an added advantage.
• Demonstrable working Knowledge of Document Management System or Electronic Document Management System.
• Possess working knowledge of computerized office.
• KCSE (C Plain) with C (plain) in English
• Minimum of Three (3)years’ experience in record management in a reputable firm or financial institution shall suffice.

PERSON SPECIFICATIONS

• Be of exemplary integrity and honesty
• Age above 24 years of age.
• Must be a team player
• Proficient and forward thinking
• Analytical with a hands-on approach to monotonous task.
• Self-driven and results oriented.
• Demonstrate integrity and professional competence
• Excellent organization skills
• Good communication and interpersonal skills.