Fresh Jobs at Bridge Talent Management

Job Summary

We are seeking a professional, customer-focused, and energetic Waitress to join a dynamic hospitality team. The ideal candidate will be responsible for providing excellent customer service, ensuring guests enjoy a pleasant dining experience, and maintaining high standards of cleanliness and professionalism within the restaurant environment.

Key Responsibilities

• Welcome and seat guests in a warm and courteous manner.
• Present menus and provide detailed information about menu items, beverages, and daily specials.
• Take accurate food and drink orders and relay them promptly to the kitchen/bar team.
• Serve food and beverages professionally and efficiently.
• Check on guests during meals to ensure satisfaction and address concerns promptly.
• Prepare and present bills, process payments, and issue receipts accurately.
• Maintain cleanliness and organization of dining areas, tables, and service stations.
• Ensure tables are properly set before and after service.
• Adhere to food safety, hygiene, and health standards at all times.
• Handle guest complaints professionally and escalate issues when necessary.
• Support team members to ensure smooth restaurant operations during busy periods.
• Participate in opening and closing duties as assigned.

Requirements

• Certificate or Diploma in Hospitality, Food & Beverage Service, or a related field is an added advantage.
• Minimum 2 years’ experience as a waitress/server in a hospitality setup.
• Experience working in a 5-star hotel is mandatory.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to work under pressure in a fast-paced environment.
• Professional appearance and positive attitude.
• Ability to work flexible hours, including weekends and holidays.
• Basic knowledge of POS systems is an added advantage.

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Role Purpose

The Order to Cash Manager is responsible for ensuring timely and accurate order fulfilment while acting as the primary customer focal point for any operational matters related to order status. The role interacts closely with Sales, Demand & Supply Planning (D&S), and Operations to ensure smooth order execution, high service levels, and On-Time, In-Full (OTIF) delivery.

Key Responsibilities

Order Fulfilment & Customer Liaison

• Ensure all customer orders are fulfilled accurately and delivered OTIF.
• Serve as the primary point of contact for customers regarding operational matters and order status.
• Proactively communicate updates, delays, or issues to internal stakeholders and customers.
• Collaborate with Sales, Operations, and D&S Planning to resolve order fulfilment challenges.

Cross-Functional Coordination

• Work with Sales to align orders with customer priorities and commitments.
• Coordinate with D&S Planning to align orders with demand forecasts and supply availability.
• Collaborate with Operations to ensure orders are accurately processed, properly staged, and dispatched on time.
• Facilitate smooth communication between all relevant stakeholders to enhance service levels.

 Order Management & Documentation

• Oversee order entry, validation, and processing to ensure accuracy.
• Ensure proper documentation of orders, deliveries, and invoicing.
• Collaborate with Sales & Finance for timely and accurate invoicing.

Process Optimization & Reporting

• Track OTIF, order accuracy, and fulfilment KPIs.
• Identify process gaps and implement improvements to enhance delivery reliability.

Team Management

• Lead and coach the O2C team to ensure smooth execution of order fulfilment.
• Monitor team performance and ensure workload is effectively distributed.

Requirements

Qualifications & Experience

• Bachelor’s degree in Supply Chain, Business Administration, or related field.
• 5+ years of experience in Order to Cash, Customer Service, or Supply Chain operations in the FMCG sector.
• Strong understanding of order fulfilment, invoicing, and cross-functional coordination.
• Experience with ERP systems (SAP, Oracle, or similar).
• Proven experience with ERP system integration and coordination with third-party warehouses.
• Excellent communication, analytical, and problem-solving skills.

Key Competencies

• Strong operational focus and delivery orientation.
• Customer-centric mindset.
• Attention to detail and process discipline.
• Ability to collaborate effectively across Sales, D&S Planning, and Operations.
• Proactive and solution-oriented approach

KPIs / Success Metrics

• OTIF (On-Time, In-Full) delivery rate.
• Order processing and invoice accuracy.
• Timeliness of order fulfilment and documentation.
• Customer satisfaction related to order execution.
• Process efficiency and continuous improvement initiatives.

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Job Summary
As a HR Generalist at RIANA, you will manage and execute comprehensive HR operations across the employee lifecycle while supporting strategic HR initiatives. Your responsibilities encompass talent acquisition, employee relations, performance management, learning and development, HR compliance, and operational HR management. You will serve as a trusted advisor to management and employees on all people-related matters.

Key responsibilities
RECRUITMENT & TALENT ACQUISITION

• Manage end-to-end recruitment processes including job posting, candidate sourcing, screening, interviewing and selection
• Develop innovative recruitment strategies to attract top talent aligned with organizational needs
• Coordinate with department heads to understand staffing requirements and create accurate job descriptions
• Oversee the onboarding process to ensure smooth integration of new hires into the organization
• Build and maintain relationships with recruitment agencies and other talent sources

EMPLOYEE RELATIONS & ENGAGEMENT

• Serve as the primary point of contact for employee inquiries, concerns, and grievances
• Facilitate conflict resolution and mediate workplace disputes in a fair and timely manner
• Conduct exit interviews and analyze trends to improve employee retention
• Support employee engagement initiatives and contribute to building a positive workplace culture
• Administer and analyze employee engagement surveys, recommending actionable improvements

PERFORMANCE MANAGEMENT

• Administer the performance review and development framework across the organization
• Train managers on effective performance management practices and coaching techniques
• Monitor performance review completion and quality, ensuring alignment with organizational goals
• Support the development of performance improvement plans where necessary
• Track and report on performance management metrics and trends

LEARNING & DEVELOPMENT

• Identify training needs through collaboration with department heads and performance data analysis
• Coordinate and facilitate training programs, workshops and development initiatives
• Manage the annual learning and development calendar and budget
• Evaluate training effectiveness and recommend improvements
• Support career development planning for employees

HR COMPLIANCE & ADMINISTRATION

• Maintain accurate and up-to-date employee records in compliance with Kenyan labor laws
• Ensure organizational compliance with statutory requirements including NSSF, SHA, and PAYE by supporting the payroll process.
• Develop, update and communicate HR policies and procedures
• Manage leave administration and maintain attendance records

COMPENSATION & PAYROLL SUPPORT

• Collaborate with finance team on payroll preparation and processing
• Ensure accurate capture of payroll data including new hires, terminations, and changes
• Manage benefits administration and communicate benefits information to employees
• Support annual compensation reviews and provide market benchmarking data
• Address payroll-related queries from employees

HR REPORTING & ANALYTICS

• Prepare monthly, quarterly, and annual HR reports for management and leadership
• Analyze HR metrics and trends to provide insights and recommendations
• Maintain HR dashboard with key performance indicators
• Support budget planning and monitoring for HR activities
• Generate ad-hoc reports as requested by management

Requirements
QUALIFICATION / EDUCATION & EXPERIENCE

• Minimum 3-4 years of progressive HR generalist experience
• Bachelor's degree in Human Resource Management or related field
• Professional HR certification (CHRP or equivalent) is a MUST.
• Must be a member of IHRM.
• Prior experience in a tech industry or fast-paced environment is an advantage
• Thorough understanding of Kenyan Labor Laws, Employment Act, and HR best practices
• Demonstrated experience in full-cycle recruitment and employee relations
• Proficiency in HRIS systems and MS Office Suite