• Host / Hostess at Fairmont Hotels & Resorts

  • Posted on: 5 January, 2017 Deadline: Not Specified
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  • The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
     

    Host / Hostess

     

    As a Host/Hostess with Fairmont The Norfolk, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued.

    Summary of Responsibilities: Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following:

    • Consistently offer a professional, friendly greeting and engaging service
    • Understand the Server’s tasks in the outlet
    • Understand shift end reports in the outlet and the POS system
    • Assist guests regarding food and beverage menu items in an informative and helpful way
    • Have knowledge of all menu items, garnishes, contents and preparation methods
    • Follow outlet policies, procedures and service standards
    • Follow all safety and sanitation policies when handling food and beverage
    • Other duties as assigned

    Primary Location

    Kenya-Nairobi-Fairmont The Norfolk

    Employee Status

    Regular

    Job Level

    Colleague

    Schedule

    Full-time

    Shift

    Rotating / Shift Work

    Travel

    No

    Closing Date

    • Feb.2017, 11:59:00 PM

    Qualifications

     

    • Previous service experience an asset
    • Previous Point of Sale System experience an asset
    • Excellent communication and organizational skills
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to work well under pressure in a fast paced environment
    • Ability to work cohesively as part of a team
    • Ability to focus attention on guest needs, remaining calm and courteous at all times

    Physical Aspects Of Position (include But Are Not Limited To)

    • Constant standing and walking throughout shift
    • Occasional lifting and carrying up to 20 lbs
    • Occasional kneeling, pushing, pulling
    • Occasional ascending or descending ladders, stairs and ramps

    Visa Requirements: Candidate must be legally eligible to work in Kenya.

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts career website on frhi.taleo.net to apply

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