• Job Opportunities at Fairmont Hotels & Resorts

  • Posted on: 20 January, 2017 Deadline: Not Specified
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  • The Fairmont Mara Safari Club has opened following an extensive renovation program. Surrounded on three sides by the Mara River and on the edge of the World's Seventh "New" wonder of the World - The Maasai Mara. A spacious outside deck overhangs the river and leads to a heated pool - complete with bar and a private massage tent.

    Guest Services Agent

     

    First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests".

    Summary Of Responsibilities

    Reporting to the Front Office Supervisor, responsibilities and essential job functions include but are not limited to the following:

    • Consistently offer professional, friendly and engaging service
    • Greet, check in and settle guest accounts while ensuring all service standards are followed
    • Assist guests regarding hotel facilities in an informative and helpful way
    • Follow department policies, procedures and service standards
    • Follow all safety policies
    • Other duties as assigned

    Primary Location

    Kenya-Masai Mara National Reserve-The Fairmont Mara Safari Club

    Employee Status

    Regular

    Job Level

    Colleague

    Schedule

    Full-time

    Shift

    Day Job

    Qualifications

     

    • Proficient in the English language (verbal & written), second language is an asset
    • Must be able to handle a multitude of tasks in an intense, ever-changing environment
    • Ability to focus attention on guest needs, remaining calm and courteous at all times
    • Previous customer related experience an asset
    • Previous PMS experience an asset
    • Computer literate in Microsoft Window applications an asset
    • Must be able to type 25 words per minute
    • Must possess a professional presentation
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to work well under pressure in a fast paced environment
    • Ability to work cohesively with fellow colleagues as part of a team
    • Hospitality Diploma is an asset
    • Must be flexible in terms of working hours
    • Must have the ability to handle cash effectively and accurately

    Physical Aspects Of Position

    Physical aspects of the position include but are not limited to the following:

    • Frequent standing and walking throughout shift
    • Occasional kneeling, pushing, pulling, lifting
    • Occasional ascending or descending ladders, stairs and ramps

    Gardener

     

    Handling grounds and landscaping work and assisting during outside functions.

    Summary Of Responsibilities

    Reporting to the Technical Services Manager responsibilities and essential job functions include but are not limited to the following:

    • Consistently offers professional, engaging and friendly service
    • Mowing and slashing grass
    • Application of top dressing soil
    • Herbs garden crop husbandry
    • Wedding and pruning.
    • Eradicating weeds manually or by application of herbicides.

    Primary Location

    Kenya-Masai Mara National Reserve-The Fairmont Mara Safari Club

    Employee Status

    Regular

    Job Level

    Colleague

    Schedule

    Full-time

    Shift

    Rotating / Shift Work

    Travel

    No

    Qualifications

     

    • Previous experience is an asset
    • Knowledge in treatment of septic tanks, soak pits and other related fields on wetlands.

    Physical Aspects Of Position (include But Are Not Limited To)

    • Constant standing and walking throughout shift
    • Ability to work for long hours with minimum supervision.

    Visa Requirements:Ability to live and work in Kenya.

    Method of Application

    Use the link(s) / email(s) below to apply on company website.

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