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Royal Management Consultants (RMC )is a Human Resources Management consultancy firm specializing in Staff Recruitment, Employee Training, Payroll Services, Job Evaluation, HR Manuals, Labour-Force out Sourcing Services and General Human Resources Management. We are committed to building long-term relationships with our clients through excellent and superior ...
Location: Muranga, Meru, Thika, Embu, Kasarani, Narok, Machakos, Limuru, Nakuru - 3 each
Sales Job Responsibilities
- Antenna installation, cable networks installation, coaxial cabling connections and installations
- Routine maintenance and repair of electronic gadgets
- Collect customer inquiries, explain product function and resolve problems
- Work with the customers to ensure they are properly serviced
- Provide onsite service to customers as designated
- Project a professional company image through effective services to customer
- Any other work given by the supervisor/management
Skills And Competencies
- Clearly demonstrate location awareness of area of posting and its environs
- Excellent communication skills (verbal and written)
- Strong interpersonal skills
- Prior experience in customer service
- Must be a resident or ready to stay in the designated location and the environs
- Flexibility with regard to work schedule
- Intermediate computer proficiency and IT skills
Qualifications for the Sales Job
- A degree or diploma in electrical and electronic engineering or electronic technology from a recognized institution or a craft certificate with experience in the same field.
- Basic understanding of electronic engineering is a must
- A minimum of 1 years’ experience
- Sales or customer service experience will be added advantage
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Locations: Kilifi, Voi, Mpeketoni, Ukunda, Kwale, Malindi, Kericho, Bomet, Bungoma, Kitale, Lodwar, Homabay, Lokichoggio, Garissa, Narok and Nyahururu (2 each per location)
Responsible for day to day running of business halls/outlets, to keep track of stock levels, to conduct sales, keep accounts and manage cash flow, to meet targets and policies. To generally be the friendly face of the company at the customer face to face interaction level.
Responsibilities for the Customer Service Job
- To provide excellent customer service in sales and after-sales situations
- To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy
- To project a professional company image
- Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations
- Assist customers with their billing and payments needs and accepting payments
- Sell multiple entertainment products and services as well as hardware systems and accessories
- Maintaining a professional appearance, behavior, and conduct
- Effectively work with peers in a team focused environment
- Perform other duties as require
Skills And Competencies
- Time management
- Resulted -orientation of adjectives
- High implementation capability
- Good problem analysis and problem solving skills
- Good (verbal and written) communication skills and Interpersonal Skills
- effectively to Ability to maintain confidentiality
- Work support various levels of management.
- Good social fit within the region of operation
Customer Service Job Qualifications
- Bachelor’s degree from accredited university in any major
- Fluency in English and Swahili
- Prior customer service experience preferred
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