Career Opportunities at Internet Solutions

The Solution Architect will design solutions that address client’s technical and business requirements around the myriad of product sets and services that are offered by Internet Solutions.

Responsibilities include:

• The Solution Architect is a consultative role between a prospective or existing client, the company and the Sales team.
• Providing thought lead to the customer ensuring that the decisions they make are informed, relevant and fit within the organizations scope of products and solutions.
• Technically design, Price and present Solutions to customers and or their forums which may consist of business and/ or technical representatives.
• Providing guidance to the sales team on what to sell or propose to customers at a second level of engagement.
• On acceptance of the proposal, participate in the roll-out of the project assisting the projects and installation teams to implement as per the clients requirements and the design
• The Solution Architect is expected to communicate developing market trends to the organization with the intent of recommending certain enhancements or new product sets to drive enhanced solutions.
• Participate in product development, team and customer training where and as required.
• Represent the organization as a professional outfit in the market by ensuring that all engagements with the customer are handled with utmost consideration of the companies’ values, morals and policies.
• An understanding of a particular vertical industry will be extremely beneficial in terms of growing the division to focus holistically on industry challenges and how IT and more importantly how the company can address them.

QUALIFICATIONS:

• Tertiary Education:- Preferably (B.Com IS, B.SC , BBIT , IT , IS , Telecommunication)
• Supplementary Courses:- MCSE, ACE, CCNA, CCNP, CCDP
• Between 3-5yrs in the IT industry focusing specifically on Network , Security and BCP Exposure to either large Enterprise or/and Service provider networks
• Exposure to operating platforms i.e. Microsoft, Unix, Novell in terms of application packages, operating systems etc
• Ability to design solutions based on client’s Requirements (business and technical)
• Excellent written and oral communication skills
• Excellent organizational skills

EXPERIENCE:

• Between 3-5yrs in the IT industry focusing specifically on Network , Security and BCP
• Exposure and experience working with either large Enterprise or/and Service provider networks
• Exposure to operating platforms i.e. Microsoft, Unix, Novell in terms of application packages, operating systems etc
• Ability to present and articulate at a C-Level with simplicity, clarity and non-technicality.
• Ability to design solutions based on client’s Requirements (business and technical)
• working experience in MPLS, Network & Cyber Security, VSAT,CISCO,VC,VOIP, development of BCPs/Disaster Recovery and Cloud technologies

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REF: CS/TL – 02/ 2017

Reporting to the Client Services Manager this person will provide leadership, guidance and support to assigned support engineers within the Client Service Department. The CS Team leader is responsible for reviewing support engineers performance and ensuring that set standards, policies and procedures are followed to achieve business and sectional objectives.

MAIN DUTIES AND RESPONSIBILITIES:

1. Monitoring, evaluating and appraising individual and team performance and enforcing the stipulated departments’ KPI’s as per the agreed SLA and Standards to meet the service level and response time objectives.
2. Meeting quality objectives through Quality Monitoring as per defined schedule, quality criteria and process.
3. Managing and facilitating training & development of engineers through coaching, mentoring and by consistently reviewing performance.
4. Facilitate provision of Legendary Service by engineers to both internal and external clients.
5. Management of all escalated cases to ensure quality resolution within defined timeframes.
6. Co-ordinate with the line manager to ensure all the required working resources have been provided and are efficiently utilized through effective organization and planning of team activities.
7. Providing timely and accurate feedback and reports affecting the team and the business.
8. Providing guidance, support, advice and motivation to the team on issues regarding work, career progression.
9. Handling escalated cases internal/external within the defined scope and laid down standards processes & procedures and provide feedback for any changes required.
10. Coordination of assigned projects.

QUALIFICATIONS, SKILLS AND EXPERIENCE:

• Degree in Networking or IT related field.
• Level 2 Certification for Networking or Systems (Cisco, Microsoft, Juniper etc)
• Proven expertise in: a. Networking or Networked environments. b. Mail Systems – Mdeamon, Exchange, Lotus notes.
• 2- 4 years experience as a Senior support engineer or Team leader.

PERSONAL ATTRIBUTES:

• Excellent communication skills.
• Proven expertise in people management.
• Self driven, result oriented and willingness to learn new things.
• Proven capability to cascade information.
• Team player.
• Confident and decisive.
• Strong Problem solving/analytical skills.