Job Opportunities at CWS RSC Africa - 8 Positions

Roles for the Temporary WRAPS Trainer Job

• Develops ways to quality control check cases in the pipeline at any stage.
• Ensures DI reports are aligned with current SOPs and develops new reports to ensure full efficiency and quality in processing is being met.
• Works closely with the DI, Operations, and CO staff to identify training needs.
• Supports the update of RSC SOPs and the development of training manuals.
• Develops tracking tools for delivered trainings and indicators for measuring the level of training success.
• Maintains a comprehensive and current understanding of all WRAPS-related functionality.
• Ability to conduct trainings to staff on any area of processing and WRAPS SOPs.
• Maintains a current understanding of the US Refugee Admissions Program guidelines.
• Conducts inter-departmental process reviews and trainings with other operations staff.
• Updates WRAPS Trainer, RPC, PRM and Operational SOP folders on the PPP.
• Develops TPP’s and other reference documents for RSC Africa operations.
• Work closely with RSC Africa Operations management to ensure processing guidelines are being met and understood by staff.
• Facilitates WRAPS review tests for 90 day evaluations as well as other staff job knowledge assessments.
• Assists in coordinating new hire orientation sessions.
• Performs other duties as assigned.

Temporary WRAPS Trainer Job Qualifications

• Bachelor’s degree or equivalent is required.
• Certificate in course development, training development, instructional design, or an applicable training is preferred.
• Five years of USRAP work experience is required.
• Three years training, report management and SOP writing experience is preferred.
• Excellent interpersonal and innovative training skills.
• Proficiency with MS Office (Excel, PowerPoint, Word, Access, Outlook).
• Thorough knowledge and comprehensive understanding of the Worldwide Refugee Admissions Processing System (WRAPS) database.

Abilities for WRAPS Trainer RSC Africa Jobs

• take initiative in formulating training plans;
• travel occasionally, sometimes at short notice;
• communicate effectively both verbally and in writing;
• follow instructions from the Supervisor with a positive and receptive attitude;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
• maintain a high performance standard with attention to detail;
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of RSC Africa;
• take initiative in the development and completion of projects;
• lead others and address issues as they arise;
• maintain strict confidentiality with RSC Africa administrative and operational information;
• manage a large and diverse workload under pressure with competing priorities
• analyze and solve complex problems and make sound decisions;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• effectively manage RSC Africa’s resources;
• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP);
• be flexible with changing of daily duties as needed

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Roles for the Processing Supervisor Job

• Oversees and manages the daily workload of Case Processing Assistants, ensuring daily minimum requirements are tracked and met.
• Provides direct supervision and leadership to Case Processing Assistants in the unit; including monitoring professional development, participating in hiring, evaluation, and annual leave coordination.
• Works closely with the Case Processing Manager and staff from the Data Integrity Unit to ensure all work meets RSC quality standards and adheres to USRAP processing guidelines
• Liaises with the operations management to ensure cases are moving efficiently through the pipeline.
• Reports internally and externally on output and case statistics, as required.
• Ensures staff compliance with RSC Africa policies and procedures in their day to day work.
• Develops, implements, and updates policies and procedural manuals in conjunction with the Case Processing Management.
• Carries out probationary and regular performance reviews with staff, submitting an annual evaluation of performance of each staff to management.

Processing Supervisor Job Qualifications

• Bachelor’s degree or four (4) years of directly related experience in lieu of a Bachelor’s Degree.
• Five (5) years of work experience is required. One (1) year of related experience required. Supervisory experience is preferred.
• Strong English communication skills, both oral and written.
• Proficiency with MS Office (Excel, PowerPoint, Word, Access, Outlook) and WRAPS.
• Demonstrated strong leadership and supervisory skills.
• Excellent organizational and time management skills.
• Thorough knowledge of US Refugee Admissions Program overseas processing, data bases and resettlement program.

Processing Supervisor RSC Africa Jobs Abilities

• take initiative in formulating training plans;
• supervise staff to ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
• travel as needed in Kenya and the region on short notice and sometimes in difficult conditions to meet the demands of a dynamic operational program;
• exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems;
• communicate effectively both verbally and in writing;
• follow instructions from the Supervisor with a positive and receptive attitude;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
• maintain a high performance standard with attention to detail;
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of RSC Africa;
• take initiative in the development and completion of projects;
• lead others and address issues as they arise;
• maintain strict confidentiality with RSC Africa administrative and operational information;
• manage a large and diverse workload under pressure with competing priorities;
• analyze and solve complex problems and make sound decisions;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• effectively manage RSC Africa’s resources;
• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

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Roles for the Field Team Supervisor Job

• Conducts file reviews in accordance with RSC and USCIS guidelines, paying close attention to detail.
• Works with other Operations departments as necessary to properly update cases.
• Consults with RSC Operations management to ensure exceptional case scenarios are processed in accordance with established policies and procedures.
• Assists as needed in preparing circuit rides. This may include but is not limited to; requisitioning supplies, assisting GSO in preparation, packing of files, contacting interpreters.
• Assists in Circuit Ride clean up at the end of the circuit ride, and other tasks as assigned by the Supervisors.
• Assists in various administrative tasks including but not limited to: research, locating files, data entry, in and out-processing and case analysis.
• Works closely with the Data Integrity Unit to develop and ensure the timely distribution of all statistical reports related to case processing.
• Analyse complex cases in consultation with Supervisors in accordance with established policies and procedures, while remaining open to supervisory direction.

Field Team Supervisor Job Requirements

• Bachelor’s degree or equivalent. Master’s Degree is preferred.
• Five (5) years USRAP experience is required.
• One (1) year of supervisory experience is required.
• Thorough knowledge of the US Refugee Admissions Program and WRAPS database.
• Strong verbal and written English language skills.
• Demonstrated computer skills, especially Microsoft Word, Excel, Outlook and Access.
• Excellent organizational and time management skills.
• Meticulous attention to detail.

Field Team Supervisor RSC Africa Jobs Abilities

• supervise field staff to ensure policies and procedures are implemented and executed in accordance with
• guidelines and standard operating procedures;
• travel as needed in sub-Saharan Africa on short notice and often under difficult conditions to meet demands of a dynamic operational program;
• pass a job knowledge assessment in order to be confirmed at the end of probation;
• maintain a job knowledge assessment score of 80% or higher, demonstrated through semi-annual assessments;
• accurately type 40 WPM at 96% accuracy;
• maintain a high performance standard with attention to detail, completing tasks within set timeframes;
• communicate effectively both verbally and in writing;
• follow instructions from the Supervisor with a positive and receptive attitude;
• exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
• maintain a high performance standard with attention to detail;

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Responsibilities for the Reports Analyst Job

• Prepares routine and ad hoc CWS RSC Africa statistical reports as needed for various CWS RSC Africa staff and implementing partners e.g. US Embassy Refugee Coordinator, UNHCR, IOM and the Resettlement Agencies.
• Prepares and automates regular sectional quality control reports to ensure data accuracy and identify training needs.
• Prepares reports designed to track CWS RSC Africa operations productivity for an overall improvement in efficiency.
• Carries out annual inter-departmental process review and recommends improvements in quality control.
• Updates automated and ad hoc reports in line with WRAPS database schema changes.
• Updates automated and ad hoc reports in line with Policy and Program changes.
• Works closely with IT to ensure that reports run in the most current software environment and in publishing QC reports in a user friendly interface.
• Other duties as assigned.

Reports Analyst Job Requirements

• Bachelor’s degree or four (4) years of directly related experience in lieu of a Bachelor’s Degree
• 6 months experience in database required.
• Experience working with databases required.
• Experience using Microsoft Visual Studio 2008 in the context of SQL Server Reporting Services required.
• Experience with other areas of MS Business Intelligence Development Studio (BIDS) preferred

Reports Analyst RSC Africa Jobs Abilities

• analyze and generate excellent reports with the ability to assimilate, process, and document information for a variety of audiences;
• identify problems and come up with resolutions to improve operations;
• periodically review the current reports and statistics and recommend any changes with a view of improving accuracy and precision of the reports and statistics;
• adhere to CWS RSC Africa, DI Standard Operating Procedures;
• communicate effectively both verbally and in writing;
• follow instructions from the Supervisor with a positive and receptive attitude;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of CWS RSC Africa;
• maintain a high performance standard with attention to detail;
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of CWS RSC Africa;
• take initiative in the development and completion of projects;
• lead others and address issues as they arise;

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Roles for the Interpreter Support Assistant Job

• Updates and maintains the RSC Africa Interpreter database.
• Develops resources for use by Interpreters and RSC staff to further improve the efficient and effective use of Interpreters.
• Conducts training, testing, support and supervision of the Interpreters, both in the field and in Nairobi on a regular basis.
• Participates in Prescreening, USCIS, and Cultural Orientation Circuit Ride (CR) briefing and debriefing to provide expertise on Interpreters.
• Provides in-house training to RSC staff on how to effectively working with Interpreters. Submits monthly reports on the status of activities.
• Interprets into/from English in/from at least one of the following languages: Amharic, Congolese Swahili, French, Kinyarwanda, Kirundi, Oromo, or Somali.
• Translate materials as required/ requested.
• Coordinate with Date Integrity to develop reports related to Interpreters.
• Work closely with Program Integrity Specialist to ensure RSC Program Integrity Guidelines on Interpreters (both required and recommended) are implemented, adhered to, and reported appropriately.
• Maintains a current knowledge of the United States Refugee Admissions Program.
• Travels periodically to field locations throughout sub-Saharan Africa.
• Performs other duties that may be assigned to enhance the efficiency and efficacy of the operation

Interpreter Support Assistant Job Qualifications

• Bachelor’s degree or four (4) years of directly related experience in lieu of a Bachelor’s Degree
• 1.5 years experience as an Interpreter or as a Coordinator of Interpreters preferred.
• Demonstrated ability to develop and deliver quality training programs.
• Demonstrated computer skills for Microsoft Word, Excel, PowerPoint, and Internet.

Interpreter Support Assistant RSC Africa Jobs Abilities

• maintain the integrity of official records;
• travel throughout Sub Saharan Africa as required;
• analyze and solve complex problems and make sound decisions;
• communicate effectively both verbally and in writing;
• follow instructions from the Supervisor with a positive and receptive attitude;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
• maintain a high performance standard with attention to detail;
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of RSC Africa;
• manage a large and diverse workload under pressure with competing priorities;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• effectively manage RSC Africa’s resources;
• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

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Roles for the Temporary Cultural Orientation Trainer Job

• Maintains a current knowledge of the US and US Refugee Admissions Program;
• Prepares for cultural orientation circuit rides by reviewing information about participants to be trained, developing lesson plans specific to those participants, gathering and packing necessary training materials, hiring interpreters and child minders, and printing class lists and name tags in coordination with CO Senior Trainer and other circuit ride team members;
• Conducts cultural orientation in urban and camp locations throughout southern Africa;
  Writes trip reports upon return from CO circuit rides in collaboration with other circuit ride team members for submission to the CO Manager;
• Assists with the logistical planning, represents CWS/RSC Africa to partners in the field, ensures that standard operating procedures are being followed, consults with CWS RSC Africa regarding matters of concern;
• Updates Worldwide Refugee Admissions System (WRAPS) to reflect participation in CO;
• Actively participates in circuit ride briefings and debriefings;
• Works on projects related to CO curriculum development, training materials development and other aspects of the CO division as assigned;
• Performs other duties which may be assigned by the CO Manager and or the Associate Director of Education
• Programs to enhance the efficiency and efficacy of the CO program.

Temporary Cultural Orientation Trainer Job Requirements

• Bachelor’s Degree in a relevant field required or four (4) years of directly related experience in lieu of a Bachelor’s Degree.
• Prior work experience with CWS Africa.
• Six (6) months experience in education or training preferred.
• Two (2) year’s work experience in any or a combination of the following is preferred: Training; Field work carrying out program activities; Liaising with agency partners and/or vendors; Logistical experience organizing field missions.
• Relevant experience in the USRAP strongly preferred.
• Experience in working with refugees preferred.

Temporary Cultural Orientation Trainer Job RSC Africa Jobs Abilities

• Communicate effectively both verbally and in writing;
• Exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems;
• Travel frequently in Sub-Saharan Africa on short notice and often under difficult conditions;
• Follow instructions from the CO Management with a positive and receptive attitude;
• Conduct oneself in a professional and courteous manner to represent the best interests of CWS RSC Africa and CWS/IRP;
• Maintain a high performance standard with attention to detail;
• Manage a large and diverse workload under pressure with competing priorities;
• Work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• Actively participate in the implementation of the U.S. Refugee Admissions Program in Africa.
• Carry out all of the duties of the position efficiently and effectively with minimal supervision;
• Maintain strict confidentiality with CWS RSC Africa administrative and operational information.

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Duties for the Cultural Orientation Program Assistant Job

• Produces training materials under the direction of the CO Manager.
• Liaises with translators to ensure quality translation of training materials and other documents. Produces translated materials as needed.
• Conducts bi-annual audits of trainer material sets to ensure materials in use comply with approved curriculum guidelines. Acquires or develops missing materials as needed for trainers.
• Liaises with the Administration Department for the purchase or repair of needed CO materials and supplies including printing of materials.
• Assists with the scheduling and updating of eligible individuals in WRAPS for cultural orientation training in collaboration with the CO Field Team staff when needed.
• Assists with the updates to the Interpreter and Child Minding Management Systems.
• Performs other duties as assigned to ensure the effective and efficient administration of the RSC Africa Cultural Orientation Division.

Cultural Orientation Program Assistant Job Qualifications

• High school diploma or equivalent and five (5) years’ experience.
• 1 year experience as an administrator assistant OR as a trainer producing materials for training purposes is required
• Excellent computer skills in Microsoft Word, Excel, Access, SQL, MS Publisher, CS Adobe and Power Point are required.
• Strong organizational skills and attention to detail.
• Ability to create storyboards, illustrations, cartoons, prefered.

Abilities for the RSC Africa Jobs

The CO Program Assistant must have the ability to:

• communicate effectively both verbally and in writing;
• exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems;
• follow instructions from the Supervisor with a positive and receptive attitude;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
• maintain a high performance standard with attention to detail;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• actively participate in the implementation of the U.S. Refugee Admissions Program in Africa.
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• maintain strict confidentiality with RSC Africa administrative and operational information.

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Duties for the Library Assistant Job

• Arranging, labeling, storing, moving/transferring of records and/or supervising the same while the File Librarian is on leave.
• Preparing and sending case files to USCIS/Refugee Coordinator’s offices in the U.S. embassy Nairobi in accordance with standard operating procedures.
• Receiving case files from USCIS/Refugee Coordinator’s Offices in the U.S. embassy Nairobi and IOM, updating the records in the file library database and transferring the case files to Adjudications, Namechecks and Public Information Supervisors for review, updates or dissemination to any other staff that the case file may be addressed to.
• Opening the file library and the file cabinets in the file library in the morning and closing in the evening after close of business.
• Checking in and out case files from the file library by entering the records in the file library database and/or in the manual record books.
• Checking and confirming case file statuses in the WRAPS database and updating new case file location in the file library database in accordance with standard operating procedures.
• Filing all case files in the file library cabinets according to their alphabetical order.
• Pulling, arranging and organizing closed cases in USCIS boxes ready for transferring to USCIS Nairobi for onward transfer to National Record Centre according to the standard operating procedures.
• Preparing and organizing case files in the file library according to their statuses as per the requirements of other operations units.
• Assisting other operations staff in tracking down the location of case files in the File Library database and other manual records.
• Retrieving case files or departure records from the Scan Server and printing scanned documents upon request by Supervisors and Field Team Leaders.
• Serving as the contact person for all inquiries directed to the file library while the File Librarian is on leave.
• Participating and/or supervising regular file audits to maintain order while the File Librarian is on leave.
• Ensuring timely preparation of statistical reports while the File Librarian is on leave.
• Other duties that may be assigned by the supervisor to enhance the efficiency of the file library operations.

Library Assistant Job Qualifications

• Bachelor’s degree or equivalent and 5 years of work experience.
• Relevant work experience preferred.
• Demonstrated beginner level computer skills, especially Microsoft Word, Excel, Outlook, and Access

Abilities for the RSC Africa Jobs

• work independently and contribute to overall File Library process as per the standard operating procedures;
• adhere to RSC, DIU Standard Operating Procedures;
• communicate effectively both verbally and in writing;
• follow instructions from the Supervisor with a positive and receptive attitude;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
• maintain a high performance standard with attention to detail;
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of RSC Africa;
• take initiative in the development and completion of projects;
• lead others and address issues as they arise;
• maintain strict confidentiality with RSC Africa administrative and operational information;
• manage a large and diverse workload under pressure with competing priorities;
• analyze and solve complex problems and make sound decisions;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• effectively manage RSC Africa’s resources;
• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).