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JUMIA is an e-commerce startup with an aim to mimic Amazon’s success by delivering a wide range of items, from toys to generators across the African continent. Shortly after the startup of the business in Nigeria, JUMIA launched warehouses in four other growing countries which include: Egypt, Morocco, Kenya and Cote d'Ivoire.
Job Description: CRM Project Manager is responsible for improving the Customer’s lifecycle Value. He is responsible for managing workflow of CRM projects through all the channels.
He is able to suggest the best way to segment our customers, prospects and visitors and also our hotel partners. He knows how to build a reporting and explained his performance to the top management. CRM Project Manager reports to the Head of CRM.
As a CRM Project Manager for Jumia Travel, you will be part of a self-motivated, highly analytical and business oriented team.
Your responsibilities include:
Manage the overall strategy on how Jumia communicates to its consumers, to generate engagement, loyalty and sales
Oversee the automation of the majority of customer campaigns;
Earn love from our Hotels partners by developing the Hotel Partners loyalty contact plan: To define an operational roadmap of triggered and direct communications.
To support the Booking Process Automation:
Demonstrate a capacity to propose technical innovation to set up.
Coordinate with different departments to make sure high quality content production and campaign generation.
Work closely with the local teams to ensure that customer communication strategy meets requirements, gather feedback and learnings
Report the performance in order to optimize the different projects.
Profile requirements
If your profile meets the requirements, please send your CV with the “CRM Project Manager – Jumia Travel” as the email subject.
Application deadline: 14th April 2017 COB
Jumia is as an equal opportunity employer.
Due to the large number of applications we receive, we are unable to provide any feedback on unsuccessful applications.
Please note that only shortlisted candidates will be contacted for interviews.
Canvassing will lead to automatic disqualification.
No phone calls please.
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