HR Operations Expert at Nokia

General Purpose

To hire an individual with expert level experience in HR Operations shared services environment and the ability to lead work with responsibility.

Main Responsibility Area

• Supporting End-to-End employee life cycle
• Tools management
• Operations support to employees and LMs
• Global Mobility operations administration
• Work Permit Management for the country
• Preparing Employee service related certificates, including Employment, Bank Related and VISA travel related.
• Vendor management for HR offered benefits
• Medical policy administration support for the country
• Employee data management, including Employee Personal file management
• Supporting and responsible for HR Operations internal and external Audits
• Conducting Employee trainings on HR Processes and Tools
• HR Operations Enhancement Projects
• HR Policy and benefit administration.
• CMT Tool, Answering and handling employee queries related to HR Policies, Process and Tools through the HR Ticketing tool
• VST tool, Answering and handling employee queries related to HR Policies, Process and Tools through voice calls.

Requirements

Position Requirements and Competencies

• Bachelors or Master's degree in HR
• Minimum of 3 of experience in a shared services environment

Key Competencies

• To be able to work in diverse and multicultural environment
• Ability to work in cohesion with multiple teams and streams to manage work related tasks
• Ability to manage complex and spontaneous cases and situations related to HR and employees
• Strong verbal and written communication skills
• Prompt and flexible in handling strict work related deadlines and have the ability to lead work related to job with responsibility
• Strong knowledge and experience on Microsoft Office applications and tools to be able to efficiently manage work related tasks
• Project management.