Career Opportunities at Kenya Airways - 3 Positions

Purser Job Responsibilities

• Overall responsible for the conduct and coordination of normal and emergency cabin procedures for flights.
• Manage delivery of on board quality customer service according to company set standards to ensure customer satisfaction and loyalty and make recommendations where necessary for efficiency and customer satisfaction.
• Manage proper utilization of company property to guard against wastage, misuse and damage while ensuring that all flight documentation is handled correctly.
• Safeguard company and customer documents to minimize legal exposure.
• Implement safety and security standards to ensure compliance to regulatory requirements and company standards on every flight.
• Lead and motivate the cabin crew team on board for maximum productivity.
• Carry out AFP & FA performance appraisals while offering constructive feedback to motivate and improve performance.
• Ensure duty free sales are carried out to maximize profits.
• Supervise crew and cabin appearance standards to ensure compliance with company set standards.

Requirements for the Purser Job

• English language proficiency.
• Organizational, planning and analytical skills
• Leadership and communication training
• Excellent communication skills
• Computer proficiency
• At least 2 yrs experience as an assistant flight purser.
• Supervisory skills
• Good knowledge of regulatory requirements, industry and company policies, procedures and standards
• Organizational, planning and analytical skills
• Excellent communication skills
• Excellent leadership and Supervisory skills
• Able to work towards achieving targets without supervision
• Attention to detail
• Proactive and dynamic

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Brief Description

Implement and maintain the company’s insurance program to ensure adequate protection of company assets and compliance with policy and statutory requirements. Design and monitor claims handling procedures for timely claims settlement.

Insurance Officer Job Responsibilities

• Ensure premium costs are billed accurately, paid on time and correctly reflected in Company accounts.
• Ensure insurance claims both at head office and outstations are promptly lodged, documented and paid
• Ensure appointed lawyers defending the Company are adequately supported in claims litigation
• Monitor and propose the appropriate direction of litigation to minimize loss exposure to the company.
• Pursue recoverable claims from third parties
• Review and ensure insurance provisions in contracts from user divisions conform to company requirements in order to eliminate or minimize risk exposure.
• Make proposals for update of insurance policies to reflect emerging risks
• Develop and implement insurance policies renewal programme and ensure documentation from insurers is issued correctly and on time.
• Ensure insurance programme service level standards are complied with

Requirements for the Insurance Officer Job

• Bachelor of Commerce degree. Insurance Option would be an added advantage
• Advanced Associate Diploma in Insurance or ACII
• 6 years experience in insurance underwriting and insurance claims handling
• Knowledge of aviation insurance, aviation law and application of international conventions on carriage by Air would be an added advantage
• Appreciation of civil court procedures
• Computer skills and knowledge of Claims systems
• Negotiation skills
• Customer insight
• Strong communication skills
• Time management
• Presentation /tutoring skills

Additional Details

• Team player
• Customer insight
• Strategic influencing
• Results focus
• Integrity and self drive
• Self confidence

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Brief Description

The purpose of the Program is to provide an opportunity for university and college students to become familiar with the operations of Kenya Airways, and to acquire work experience at the professional level through on-the-job training as part of the course requirements, during vacations before resuming studies.

Detailed Description

During the internship, students shall be placed in one of the departments or units of Kenya Airways and, to the extent possible, shall be given assignments relevant to their current studies.

Before the end of the program, the interns must submit a brief report about their experience/ learning in Kenya Airways and provide ideas and suggestions that can help improve the Program in future years.

Requirements for the Internship

• A citizen of Kenya A student pursuing an undergraduate degree/College diploma in an accredited university/college, who will continue his/her graduate studies or graduate right after the period of the internship.
• Have a minimum grade of B (plain) in KCSE or equivalent O’level certification
• Candidates afforded internship in the past by Kenya Airways are not eligible to apply

Conditions of Internship

• Kenya Airways does not provide medical insurance cover for Interns. Those selected for internship will be required to submit proof of medical insurance while at Kenya Airways.
• Since the hiring for the Internship Program is done locally, Kenya Airways does not pay transportation costs whatsoever.
• Because Internship Program is addressed to students who are pursuing their degree programs or diploma programs, participation in the program will not extend beyond three (3) months.

Documentation that will be required should you be selected for internship are: 

1. Letter from learning institution requesting for internship and confirming that this is part of the course requirement
2. Original and copy of KCSE/GCSE Certificate
3. Certificate of Good Conduct
4. Insurance cover