Job Opportunities at Safaricom

Brief Description

The main aim of the internship is to give the interns an opportunity to experience and work in the real corporate environment.

Responsibilities for the Enterprise Risk Management Internship

• To offer support to integration ISO activities (ISO 9001, 27001, 22301, 20000, 14000, ISO26000):Support process management teams to ensure review and upload of processes within SharePoint.
• Assist follow-up of Non-conformities raised during the Internal and External audit for all programs
• Assist implementation of ISO26000 (CSR) GAP report
• Support execution of scheduled ISO activities to maintain certification
• Work with SharePoint champions & IT, BCM Program manager to undertake an audit on SharePoint and
• Implement action points for improvement.
• Assist in the implementation of a measuring and monitoring tool for ISO9001.
• Support the team to prepare for integrated ISO internal audit
• Support preparation of Risk Assessment
• Assist in administrative duties assigned in the office

Qualifications for the Enterprise Risk Management Internship

• Undergraduate Student in their third or fourth year from a recognized university.
• Have proven interpersonal skills and teamwork
• Strong analytical skills
• Excellent communication and written skills.
• Good organizational skills.
• Additional Details

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Brief Description  

The Territory Account Manager will drive sales within the set territory   , with an objective of driving business revenues and opportunities across the customer base to exceed DB through acquisition and retention as well as assuring retention of baseline under their management.

Territory Account Manager Job Responsibilities

• To identify growth prospects and specific opportunities in the territory; device strategic plans for territory penetration and  tactical plan execution including pipelines;
• To  Acquire,retain and   territory performance management;
• To identify growth opportunities, up-selling and cross–selling potential within the assigned territory;
• To provide leadership for customers by understanding business objectives and recommend business solutions;
• To develop and execute customer ring fencing strategies;
• To develop strong relationships with customers  to maintain baseline growth, Churn Management, including following up on all existing contracts renewal;
• To develop customer value propositions and presentations;
• To gather and execute market intelligence;
• To manage daily and weekly sales reporting for Regional Manger;
• To drive Net Promoter Score by maintaining strong and deep relationships with accounts under direct management and keeping communication with the customer throughout the entire customer journey.
• Requirements for the Territory Account Manager Job
• Degree in a Business related disciplines with an IT/Commercial bias;
• Work experience of 3 years preferably managing SME Customers
• IT knowledge/working experiences will be an added advantage;
• Strong relationship building skills preferably from the SME Environment
• Ability to deliver results ,meet and surpass targets with minimum supervision
• New business development skills

Additional Details  

• Demonstrate ability to implement processes and handle cross functional issues from end to end.
• Demonstrate knowledge of Safaricom processes especially the change management process.
• Demonstrate knowledge of the various technologies, UMTS, VAS and IT.
• Demonstrate ability to handle governance issues, bring people to task.
• Demonstrate ability to schedule activities, identify resource needs, dependencies and synergies.