Career Opportunities at Safaricom Kenya

Brief Description

Reporting to the Head of E commerce, the Vendor Experience Analyst will ensure an excellent customer experience end to end. Analyzing, understanding and executing constant improvements to the online/onsite and offline experience.

Ensure an excellent vendor experience, supporting variety of touch points across our platform, from on boarding to execute commercial/operation plans. Responsible for the VNPS and NPS of the department, ensuring the right communication to the rest of the team and constantly exploring improvements to the KPIs

Manager Job Responsibilities

• Ensure an excellent customer experience from end to end. Analyzing, understanding and executing constant improvements to the online/onsite and offline experience
• Ensure an excellent vendor experience, supporting the variety of touch points across our platform, from on boarding to execute commercial/operation plans.
• Responsible for the VNPS and NPS of the department, ensuring the right communication to the rest of the team and constantly exploring improvements to the KPIs.
• Improve the customer experience based on feedback from customers, internal stakeholders and recommend remedial practices

Requirements for the Manager Job

• Degree in a Business related field, preferably marketing with Online Marketing experience
• 3 – 5 years’ experience in online marketing;
• Project management experience
• Understanding of e-commerce on-boarding requirements
• Experience in WordPress or content management system, 3 years hands-on experience on managing e-commerce websites
• Solid experience of how to structure & optimize content for web
• Must be willing and able to accommodate flexible work schedule during critical business periods and must exhibit high degree of ownership and accountability.

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Brief Description

Reporting to the Senior Manager-Talent & Resourcing, the role holder will be exposed to several key areas and roles.

Human Resource Internship Responsibilities

• Manage low level department programs
• Provide project management support for department activities
• Records Management
• Reporting and Analytics
• Track calendar of departmental activities
• Event Management
• Running resource center
• Liaise with consultants on specific workshops and programs
• Manage relationships with departmental external providers
• Provide coordination support during departmental & divisional activities
• Participate in ongoing Talent programs

Requirements for the Human Resource Internship

• Under-graduate student (On-going) in a business/humanities related field (a Human Resource discipline will be an added advantage) – Indicate your year of study aand expected Graduation date on your CV Hands-on experience in use of Microsoft Office applications especially MS Excel
• Proactive, confident, energetic with the ability to work under pressure to tight schedules/deadlines and monitor and follow up on all actions taken
• A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills
• A proven team player with excellent communication and interpersonal skills
• Good command of written & spoken English
• A strong sense of self drive, initiative, integrity and a sense of humor