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American Refugee Committee is and always has been about amazing global citizens taking action to change our world. More than 35 years ago, Chicago businessman Neal Ball started ARC. He recruited a volunteer relief team who deployed to the Thai-Cambodian border. Even in the face of terrible tragedy, that first ARC team was characterized by their incredible en...
What you will do as Regional Global Health Advisor
As ARC’s regional health guru, you will use your background in public health and strong skills in human-centered design to help us achieve a fundamentally different model of humanitarian health programming. We are reimagining humanitarianism for the 21st century, and we need your help in transforming our health programming to be radically patient-focused.
We have a unique approach to working with those we serve. Providing basic services just isn’t our style. Our customers want more and you will co-create with an enthusiastic team that will support you with resources and inspiration in order to ensure the highest quality services, best performing staff, and a strong reputation.
About the Role
- You understand how to continually improve the household-to-hospital continuum of care in humanitarian settings, as well as how to build the capacity of country teams to design and deliver patient-centered health programs. Much of your day will be spent engaging with our country health teams electronically or in person to design health programs and implement patient feedback mechanisms to ensure high patient satisfaction and improve the quality of health services. You’re not scared of constantly needing to adjust priorities, working under pressure, and engaging staff in new ways of thinking and doing.
- You recognize that humanitarian budgets are shrinking while the number of displaced globally is growing—and that requires a new way of addressing persistent problems. It’s going to be your job to make sure that ARC’s model of health programming is higher quality and more relevant, human, and impactful specifically because it has been designed for the end-user—the patient. You’re not intimidated by co-creating with others within and outside the health sector to ensure that ARC’s health services and programming are always designed with the patient in mind, and that our quality is always a cut above the rest.
- We believe strategy is a team sport. You’ll work closely with the HQ-based Senior Global Health Advisor and field-based Senior Health Coordinators to support on-going quality improvement processes and to facilitate an engaging program design process.
About You
- You are an exceptional mentor, with the ability to motivate senior health leads and other members of the country health teams to initiate and follow through on quality improvement processes, and to design health programs and services using HCD methodology.
- You embrace entrepreneurial approaches; have an infectious enthusiasm for public health; and are devoted to refugees, internally displaced people, migrants, and communities affected by or recovering from conflict and emergency.
- This isn’t your first time around the block—as such, you’ve had experience in an advisory role for an INGO, social enterprise, or donor, and you’ve used human-centered design approaches to develop and implement health innovations in humanitarian and/or developing country settings.
- You enjoy being involved in health program design, managing quality improvement processes, and are talented at managing expectations and your own time. You love co-creating across teams and are personable, helpful, and incredibly organized.
- You work well with a lot of freedom and do you best work in a culture that does the doable with whatever resources we have.
- You have an optimistic core and are joyful to the people you serve and work beside.
- You embrace ambiguity and have passion to invigorate the current state of humanitarian health programming and challenge the status quo.
- You deliver your work generously and take ownership of everything that lands in your lap.
Who You’ll Work With
Heather Howard (HQ) leads our global health programming to achieve patient-centered program design, the highest quality services, best performing staff, and a strong reputation.
Field Health/Nutrition Coordinators who lead the health programs in individual countries and are integral to the program design process and quality improvement initiatives.
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