Operational Management Lead at Nokia Corporation

Job Description

This role is to assist Director Operations in delivering one of our Global Managed Service accounts in Operations, leading delivery excellence and improving the delivery to best in class in Managed Service. With a combination of multivendor technologies, delivery teams based both on site and offshore, you will have the chance to lead delivery improvements across domains, set up best practices and driving performance across teams, improving SLAs.

This project is one part of Nokia’s largest Managed Services global accounts. In addition you will be working on ensuring performances are maintained with the ongoing projects and regular changes in the network. This role is for the next generation leader, to lead, motivate, delegate, give clear goals and improve the network.

Key Responsibilities

• Become the single operational point of contact for leading and driving improvements in the network.
• Understand SLA/KPI and its impact on Rewards and Penalty and drive improvements with Operations and performance teams.
• Control and own monthly Improvement plans.
• Regularly monitor and add actions in the Improvement plan based on regular governance with GDC, NPO, Field Force, Operational Teams, Domain SMEs and customer Escalations.
• Regular monitoring and driving of improvement plan of NPO ad Field force.
• Monitor and track KPI and OLA with delivery teams.
• Take responsibilities of Director operations in his/her absence.
• Direct and lead manpower improvement initiatives for competency development and succession planning
• Identify service issues, driving improvements through the delivery organizations.
• Lead the delivery teams in terms of motivation & enhancements for network performance, change management, new business opportunity identification and end-to-end lessons learned.
• Drive Network improvement with regular interaction and analysis of recommendations and findings of Problem Management team.

Skills & Competencies

• Fluent in English, both written and spoken.
• Make it happen with passion attitude whilst developing end empowering those supporting you
• Customer focussed – highly experienced with customer exposure
• Deep experience delivering in a multicultural environment, across different countries or organizations
• Bachelor in Engineering
• ITIL knowledge with a focus on Incident, Change, Problem and Performance Management
• Cost Management and service reporting experience.
• Decisive and able to influence others for cooperation
• Presentation and negotiation skills
• Broad Multi-Vendor Product knowledge
• Business case development skills
• Experience in Maintenance, Network Operations and/or Technical Support activities
• PMO/PMI and Six Sigma certification desirable.
• Experience in Network Improvement initiatives and Operational Excellence desirable.