Job Opportunities at Corporate Staffing Services

Role Summary

End-to-end management of the consumer sales division, effectively leading the entire consumer sales team, ensuring the division achieves its objectives and targets. Ensure performance of the sales division, including key accounts, regional distributors and wholesalers, ensuring their effective management, growth and development.

Head of Consumer Sales Job Responsibilities

• Prepare and implement yearly strategic plans for the sales division divided into plans for key account, regional sales and wholesale distribution.
• Take responsibility for overall management and delivery of the sales business plan including monitoring and assessing the business and development plan.
• To schedule and conduct quarterly performance review meeting for the consumer measured in accordance with the company staff performance policy division to the directors
• Proactively lead the key accounts team to ensure continuous sales growth and target achievement for all key accounts.
• Manage and grow the wholesale business in Nairobi ensuring continuous sales growth and target achievement, debt collection, listing of new wholesalers, provide information regarding new products and developments, and impart general account and relationship management.
• To maintain and update customer databases, itineraries, and route maps for all area sales reps and conduct quarterly competitor product and pricing surveys within the division.
• Assess training needs of the sales team and recommend to management accordingly.
• Guiding the consumer sales team in their collections providing support when necessary and seeking the assistance of Finance where necessary.
• Effectively utilize customer relationship management (CRM) and sales tracking platforms.
• Implement the Consumer Sales public relations strategy to raise the company profile within the industry to prospective and existing clients.
• Act as the interface between all consumer sales representatives and senior management and ensure all issues arising are dealt with ethically, professionally and in the quickest time possible.
• Conduct continuous planned trade visits to all regions and customers, in order to provide strategic direction, assess performance and give guidance to the sales personnel as well as impart general account relationship management to the customer
• To maintain the strictest level of confidentiality and professionalism when dealing with information regarding salaries, promotional activities, reporting, company performance, pricing policies and development of marketing plans and new products.

Qualifications for the Head of Consumer Sales Job

• Bachelor degree (or higher) in Sales, Marketing, Business or related field.
• Minimum 5 years’ experience in a Sales or Marketing management role; manufacturing industry experience preferred.
• Proven sales success record and an in-depth knowledge of the market and the changing environment.
• Strong time management skills and problem solving skills
• Able to work under pressure and to meet strict deadlines under minimal supervision.
• Have a valid driving license: be able and willing to travel across the designated regions.
• Self-motivated to learn new concepts, participate in new projects and have a consulting mindset.
• Strong organizational, analytical and interpersonal skills.
• Excellent verbal and written communication skills

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Client Service Director Job Responsibilities

• Manage the Client Service Process by ensuring the day to day management and duties required by your accounts is properly performed plus taking a long term look at how to grow the agency’s and the client’s business
• Provide leadership to the brand/client service teams in advertising, communication and strategy and client handling.
• Determine team objectives /goals to monitor performance and undertake evaluations for the teams.
• Support the Account teams, check briefs, lead on creative brief writing and lead on time management
• Ensure the client is satisfied at all times and deadlines are met and reports are done within 24 hours Ensure that status meetings are held regularly with the teams to follow the flow of work to ensure Work In Progress is kept in check
• Train the teams in developing and presenting new proposals, writing, negotiating, relationship building
• Manage Client Relationships maintaining a healthy relationship (business and social), having regular meetings with full feedback to teams and Managing Director
• Ensure teams adhere to their required performance and that the client knows about all agency contributions, through regular communication with senior clients and quarterly reviews of the agency contribution
• Contribute to strategic direction of the client accounts and ongoing basis so that the client looks at you as the strategic ambassador of their brands
• Monitor the Client business and review regularly. Ensure the teams know everything possible about the target audiences, and maintain a current and intensive knowledge of the clients’ business and its category in order to direct and contribute to their marketing and advertising plans
• Take full responsibility of accuracy, clarity of any written documents provided to the client from the agency, including contact reports, emails, marketing /advertising plans before submission to the client
• Be involved and/or take the lead in pitches for new business participate in the preparation, presentation up to completion of acquiring a new account and establishing the new account with the agency
• Regular informal reporting to the Managing Director on all aspects of business, agency, client for example budget changes, relationship issues, staffing, market information etc

Qualifications for the Client Service Director Job

• Degree in Social Sciences or other related academic qualifications
• Minimum of 7 years experience with 4 years in a similar high level position
• Must have experience in Marketing or brand management from a reputable company
• Experience in an advertising or PR firm is preferred
• Mature with the ability to lead and mentor a team
• Able to meet strict deadlines
• Have passion and enthusiasm at all times
• Be solutions orientated, with attention to detail