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  • Posted: Oct 15, 2017
    Deadline: Oct 15, 2017
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    For over 30 years we have strived to set the standard for Chinese food in London The Good Earth reflects the journey that Chinese food has taken in London. From traditional aromatic duck and dry shredded beef to contemporary dishes unique to us, like Wasabi Prawns and Golden Sands Dover Sole. Our family business prides itselfon building a reputation for ex...
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    Assistant Restaurant Manager

    Job Description

    To manage the Restaurant as a successful independent profit center, ensuring that all functions are successfully executed in a courteous and professional manner, ensuring maximum guest and employee satisfaction consistent with The Good Earth Group Standards, through planning, organizing, directing, training and controlling the Food and Beverage operation and administration.

    DUTIES & RESPONSIBILITIES

    • To ensure that the outlet is managed efficiently according to the established business, budget and marketing plan as set by The Good Earth Group.
    • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
    • To ensure that the outlet cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly.
    • To establish and strictly adhere to the par stocks for all operating equipment, supplies, inventory, and to ensure that the outlet is adequately equipped.
    • To conduct monthly inventory checks on all operating equipment and supplies.
    • To control the requisitioning, storage and careful use of all Operating Equipment and Supplies (OS&E).
    • To ensure that restaurant premises, Furniture Fixtures and Equipment (FF&E), silverware, glassware, porcelain etc. is clean and in good working order.
    • To ensure reservation requests are carried out accurately.
    • To conduct daily pre-shift briefings with employees on daily specials, VIP guests, events and entertainment as well as expected budget figures.
    • To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the Director of Operations if no immediate solution can be found and assure follow up with guests.
    • To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
    • To ensure that the monthly forecasted Food & Beverage revenue figures are achieved.
    • To strictly adhere to the established operating expenses and ensure that all costs are controlled.
    • To ensure an effective payroll control through a flexible work force. Maximize utilization of employees and maintain close cooperation with other Food & Beverage outlets.
    • To obtain and account for the correct settlement of all sales and be overall responsible for the cashier and their maintenance.
    • To handle voiding, correcting, changing of restaurant checks in accordance with the prescribed procedures and account for all checks used during each shift.
    • To ensure that prices and portions are offered in accordance to food and beverage profit objectives.
    • To increase the sales/profits by assisting in the implementation of a sales & marketing plan using strategies such as in-house and up-selling activities, promotions, events etc.
    • To be visible on the floor during time of operations.
    • To work pro-actively to minimize complaints from guests.
    • To carry out quarterly, bi-yearly, yearly inventory of operating equipment as well as conducting monthly par stock checks.
    • To maintain the outlet communication board.
    • To maintain the Daily Log Book.
    • To submit all guest / staff incident reports.
    • To report “Lost & Found” items, and handle them in accordance to the Policy & Procedures.
    • To attend and contribute towards Food & Beverage Meetings and conduct Daily Pre-shift Meetings.
    • To provide the Purchasing Department on time with detailed Product and Purchase Specifications for items needed in the outlet.
    • To stay abreast of applicable liquor laws, restaurant limitations and any other legal requirements.
    • Maximize employee productivity and morale within the outlet and consistently maintain discipline within the group’s guidelines and local regulations.
    • Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.
    • To assist in the selection and recruitment of suitable employees for the outlet.
    • Have a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
    • Train employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
    • Conduct annual performance evaluations for junior employees.
    • To understand and strictly adhere to the Rules & Regulations established in regards to the group’s policy on Fire, Hygiene, and Health & Safety.
    • To ensure that all potential and real hazards and maintenance issues are reported and rectified immediately.
    • To have complete understanding of the group’s Employee Handbook and adhere to the regulations contained within.
    • Performs any other duties as assigned to him/her by management.

    JOB PROFILE

    EDUCATION : High School Graduate or equivalent.

    Hotel Management Diploma/Degree an asset

    EXPERIENCE : 3-5 years experience in a 5 star hotel in similar position

    COMPETENCIES

    MANAGEMENT & LEADERSHIP

    • Building teamwork
    • Developing others
    • Motivating others
    • Planning/ Organization
    • Problem solving & Decision Making
    • Conflict Management
    • Entrepreneurial Orientation
    • Stress Management
    • Interpersonal Skills
    • Change Management

    TASK ACHIEVEMENT

    • Adaptability/ Flexibility
    • Concern for quality
    • Influence
    • Initiative
    • Managing Performance

    RELATIONSHIP

    • Teamwork/ Cooperation
    • Cross cultural sensitivity
    • Interpersonal skills
    • Customer service orientation

    COMMUNICATION

    • Listening and Oral Skills
    • Written skills

    TECHNICAL COMPETENCIES

    • Knowledge of hotel products and services

    INDIVIDUAL CHARACTERISTICS

    • Enthusiastic and pleasant personality
    • Able to exert fast-paced mobility for period of up to 4 hours in length.
    • Creativity
    • Integrity

    OTHER SKILLS (LANGUAGE, COMPUTERS)

    • Fluency in local language
    • Fluency in English
    • Knowledge of PILOT, MS Office, Gmail

    go to method of application »

    Cashier

    Job Description

    The incumbent in this position is responsible to keep the property’s funds at all time recoverable, accountable and transparent according to proper standards as set by The Good Earth Group.

    DUTIES & RESPONSIBILITIES

    • To supervise and assist finance technicians, barmen, waiters and receptionists (only for cashiering function).
    • To fulfill thoroughly the company’s policies regarding cash handling.
    • To co-ordinate with Credit Manager and Income Auditor for any queries/discrepancies.
    • To ensure that all clerks, barmen, waiters and receptionists close their shift and that the cash collection is forwarded to safe deposit for General Cashier’s collection according to the company’s policies and procedures.
    • To verify foreign currency received and deposit it to the bank.
    • To verify foreign exchange rates in Fidelio.
    • To register all cash and bank movements on a daily basis.
    • Daily banking (Cash deposit, arrange Demand Draft or Telex Transfer, open bank accounts for Employees).
    • To handle and register any additional cash entries or departures (e.g. staff sales, salary advances, travel advances, etc.)
    • To prepare, verify and post all the cash purchases done by purchasing department.
    • To reconcile salary and travel advances with the relevant departments, to ensure that the correct documentation is attached and filed on a monthly basis.
    • To verify, post and reconcile all payroll entries at month end.
    • To verify, prepare and submit the payroll payments in time for the month end payment of salary.
    • To install and maintain the various operational cashiers with sufficient stocks and to control them on a random basis but at least once a month according to the company’s policies and procedures.
    • To keep the companies cash and bank accounts at any time in balance, to report and correct if necessary any errors or omission to ensure that they balance.
    • To ensure safety of funds collected by clerks, barmen, waiters and receptionists.
    • To conduct training programs when necessary.
    • To verify all cash expenses and coding.
    • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
    • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
    • To ensure that all potential and real hazards are reported and rectified immediately.
    • To understand and strictly adhere to the Hotel’s Employee rules & regulations.
    • To report for duty punctually wearing the correct uniform and name tag at all times.
    • Performs any other duties as assigned to him/her by management.

    JOB PROFILE

    EDUCATION:

    • High School Graduate or equivalent.
    • Diploma in Accounting, preferably with a specialization in hotels / restaurants

    EXPERIENCE : Minimum of two years’ experience in general cashiering or as a cashier in a 5 star hotel restaurant.

    COMPETENCIES

    • Knowledge of cashier operations
    • Knowledge of hotel business operations
    • Flexibility in the scheduling
    • Customer service orientation
    • Cross cultural sensitivity
    • Teamwork / co-operation
    • Listening and oral skills
    • Basic writing skills
    • Able to exert fast-paced mobility for period of up to 4 hours in length
    • Strength to lift trays frequently weighing up to 10 kilos.

    OTHER SKILLS (LANGUAGE, COMPUTERS)

    • Fluency in local language
    • Fluency in English
    • Knowledge of Scala or other accounting system, PILOT, MS Office, Gmail

    Method of Application

    Use the link(s) below to apply on company website.

     

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